XPPro SP2 - Tape Media Not Recognized

[Tom]

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

I am running XP Pro SP2. My Seagate ATAPI 20BG Travan
(Specific model tape drive is unimportant) tape drive is
seen by the OS (POST, Device Manager and the Removable
Storage Manager under Libraries as Seagate STT220000A).
However, RSM does not recognize any media in the drive.
Hence, NO BACKUP using NTBackUp.exe.

The Microsoft Knowledgebase acknowledges this as a
problem with XP Pro (Microsoft Knowledge Base Article -
327559). Thier advice is to wait for them to release the
next FIX, Clean the drive or apply for the HOTFIX.

Here is where I am lost.

In the Microsoft article, it seems, states the fix is made
up of two objects (Ntmsdba.dll and Ntmsscv.dll dated
Ja 15, 2003 or later). I subsequentially found both of
these objects inside the Widnows directy on my HDD. Help
me find better software. (I have tried NovaSoft and
Retrospect - same results as NTBackUp. Or does someone
have a HOTFIX?

Thanks in advance for your help, Tom

 

[Guest]

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Tom wrote:
> I am running XP Pro SP2. My Seagate ATAPI 20BG Travan
> (Specific model tape drive is unimportant) tape drive is
> seen by the OS (POST, Device Manager and the Removable
> Storage Manager under Libraries as Seagate STT220000A).
> However, RSM does not recognize any media in the drive.
> Hence, NO BACKUP using NTBackUp.exe.
>
> The Microsoft Knowledgebase acknowledges this as a
> problem with XP Pro (Microsoft Knowledge Base Article -
> 327559). Thier advice is to wait for them to release the
> next FIX, Clean the drive or apply for the HOTFIX.
>
> Here is where I am lost.
>
> In the Microsoft article, it seems, states the fix is made
> up of two objects (Ntmsdba.dll and Ntmsscv.dll dated
> Ja 15, 2003 or later). I subsequentially found both of
> these objects inside the Widnows directy on my HDD. Help
> me find better software. (I have tried NovaSoft and
> Retrospect - same results as NTBackUp. Or does someone
> have a HOTFIX?
>
> Thanks in advance for your help, Tom

You have the files, are they the same revision/date as the fixed ones?
Have you done the following:

To confirm that you are experiencing the problem that is described in this
article, watch the tape activity light on the tape drive and monitor the
Removable Storage work queue while you perform a full inventory against the
drive. To perform a full inventory:
1.. Insert a tape into the tape drive and wait for the drive to become
ready.
2.. Start Removable Storage, and then click the tape library under
Physical Locations.
3.. Right-click the library, click Properties, change the inventory type
from Fast to Full, and then click OK.
4.. Right-click the library again, and then click Inventory.

Removable Storage reads the OMID on the tape. If you look in the work
queue, you notice that Removable Storage performs an inventory and an
Identify Media operation.
If you notice that the inventory and the Identify Media operation finish
very quickly and if the activity light on the tape drive never flashes, you
are probably experiencing the problem that is described in this article.

A supported fix is now available from Microsoft, but it is only intended to
correct the problem that is described in this article. Apply it only to
computers that are experiencing this specific problem.

To resolve this problem immediately, contact Microsoft Product Support
Services to obtain the fix. For a complete list of Microsoft Product Support
Services phone numbers and information about support costs, visit the
following Microsoft Web site:
http://support.microsoft.com/default.aspx?scid=fh;EN-US;CNTACTMS

--
<- Shenan ->
--
The information is provided "as is", it is suggested you research for
yourself before you take any advice - you are the one ultimately
responsible for your actions/problems/solutions. Know what you are
getting into before you jump in with both feet.

 

[Tom]

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

>-----Original Message-----
>Tom wrote:
>> I am running XP Pro SP2. My Seagate ATAPI 20BG Travan
>> (Specific model tape drive is unimportant) tape drive
is
>> seen by the OS (POST, Device Manager and the Removable
>> Storage Manager under Libraries as Seagate STT220000A).
>> However, RSM does not recognize any media in the drive.
>> Hence, NO BACKUP using NTBackUp.exe.
>>
>> The Microsoft Knowledgebase acknowledges this as a
>> problem with XP Pro (Microsoft Knowledge Base Article -
>> 327559). Thier advice is to wait for them to release
the
>> next FIX, Clean the drive or apply for the HOTFIX.
>>
>> Here is where I am lost.
>>
>> In the Microsoft article, it seems, states the fix is
made
>> up of two objects (Ntmsdba.dll and Ntmsscv.dll dated
>> Ja 15, 2003 or later). I subsequentially found both of
>> these objects inside the Widnows directy on my HDD.
Help
>> me find better software. (I have tried NovaSoft and
>> Retrospect - same results as NTBackUp. Or does someone
>> have a HOTFIX?
>>
>> Thanks in advance for your help, Tom
>
>You have the files, are they the same revision/date as
the fixed ones?
>Have you done the following:
>
>To confirm that you are experiencing the problem that is
described in this
>article, watch the tape activity light on the tape drive
and monitor the
>Removable Storage work queue while you perform a full
inventory against the
>drive. To perform a full inventory:
> 1.. Insert a tape into the tape drive and wait for the
drive to become
>ready.
> 2.. Start Removable Storage, and then click the tape
library under
>Physical Locations.
> 3.. Right-click the library, click Properties, change
the inventory type
>from Fast to Full, and then click OK.
> 4.. Right-click the library again, and then click
Inventory.
>
> Removable Storage reads the OMID on the tape. If you
look in the work
>queue, you notice that Removable Storage performs an
inventory and an
>Identify Media operation.
>If you notice that the inventory and the Identify Media
operation finish
>very quickly and if the activity light on the tape drive
never flashes, you
>are probably experiencing the problem that is described
in this article.
>
>A supported fix is now available from Microsoft, but it
is only intended to
>correct the problem that is described in this article.
Apply it only to
>computers that are experiencing this specific problem.
>
>To resolve this problem immediately, contact Microsoft
Product Support
>Services to obtain the fix. For a complete list of
Microsoft Product Support
>Services phone numbers and information about support
costs, visit the
>following Microsoft Web site:
>http://support.microsoft.com/default.aspx?scid=fh;EN-
US;CNTACTMS
>
>--
><- Shenan ->
>--
>The information is provided "as is", it is suggested you
research for
>yourself before you take any advice - you are the one
ultimately
>responsible for your actions/problems/solutions. Know
what you are
>getting into before you jump in with both feet.
>
>
>.
Thanks for the suggestion Shenan, I haave done the Full
Inventory and checked out the Work Queue which
demonstrated the exact behavior described.

The FileName, Size and Date of my 'HotFix' files are:
Ntmsdba. dll 179,712 8/4/04
Ntmssvs.dll 435,200 8/4/04
Please tell me if these are the correct HOTFIX files and
what I should do with them to fix my problem.

Again, Thanks, Tom