HPPSC 1310 print alignment

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

I have done the alignment several times but it keeps asking to do it
again and wasting a sheet of paper every time I reboot the PC (running
XP SP2). Any hints?

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

"Jonathan_Hays" <jonathan.hays@gmail.com> wrote in message
news:1125962478.743941.243940@g49g2000cwa.googlegroups.com...
>I have done the alignment several times but it keeps asking to do it
> again and wasting a sheet of paper every time I reboot the PC (running
> XP SP2). Any hints?

You need to complete the alignment by loading the printed page on the scanner.

Regards,
Bob Headrick
not speaking for my employer HP

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

Bob,

Thanks for the reply. I guess my original post was not clear enough.

To clarify: 1. When I start the PC, the PSC 1310 prints a sheet of
paper and tells me to align.
2. I then place that paper on the scanner, press the 'scan' button as
indicated by the instructions in the dialogue box.
3. The scan completes and I close the dialogue box.

When I boot the PC the next day I get the same invitation to align the
new print cartridge.

-Jonathan

 

[Guest]

Archived from groups: comp.sys.hp.hardware (More info?)

I opened a case with HP online and within 24 hours I received a
solution that fixed the problem. The 'solution one' in the email below
fixed the problem.

-Jonathan


Hello Jonathan,

Thank you for contacting HP Total Care.

I gather from your mail that whenever you turn on your PSC 1315xi unit,

it prints an alignment page and gives you message to align the
cartridges.

Jonathan, I understand your concern and assure that working together we

should be able to resolve the issue. This can occur if the cartridge
alignment was canceled or timed out without a valid print cartridge
alignment stored in memory.

To resolve the issue, align the cartridges from the front panel of the
all-in-one by following the steps given below:

===Solution one===

1. Turn on the HP PSC 1315xi unit.
2. Disconnect the USB cable from the all-in-one.
3. Press the sequence of front panel buttons below to initiate the
print cartridge alignment process.

The button-press sequence must be completed within ten seconds. It

might take several tries to complete the sequence within ten
seconds.

a. Press and hold Cancel.
b. While holding Cancel, press On.
c. When the Check Paper and Check Print Cartridge lights begin to
blink simultaneously, release both buttons.
d. Press Cancel again.
e. Press Copies.
f. Press Paper Type.
g. Press Color Start Copy.

The Alignment page will begin printing.

If the Alignment page does not print, repeat the button-press
sequence in this step.

4. Once the Alignment page is printed, place the page face down on the

scanner glass and press Scan.

The alignment is complete when the On light stops blinking.

5. Reconnect the USB cable.

If the above steps does not resolve the issue, then I recommend you to
proceed to next step to perform a partial reset on your unit.

===Solution two===

Perform a partial reset on your PSC 1300 series all-in-one by holding
the button combination given below, while plugging in the power cord.

CAUTION: A reset will reset the user settings to the
factory defaults:

Disconnect and then reconnect the power cord. When the lights begin to
flash, press and hold On/Resume and Paper Size. When only the
On/Resume
light is flashing, release both buttons. When the On/Resume light is
steady, the reset is complete.

I want to be sure the troubleshooting steps I provided resolve the
issue. If the issue continues, please reply to this message with the
results. We will be glad to assist you further.

You may receive an e-mail survey regarding your e-mail support
experience. We would appreciate your feedback.

Please visit our Owner Services Web site for details on keeping your
HP and Compaq products up and running.

http://www.hp.com/home/ownerservices


Sincerely,

Paul
HP Total Care