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Problem with windows explorer after sp2

Last response: in Windows XP
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Anonymous
October 8, 2004 11:39:12 AM

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Hello there,

After installing Windows XP service pack 2, several
problems arise on my Windows Explorer.
When I want to open any icons on the desktop, it cannot
be opened and displayed an error message: Windows
Explorer has encountered a problem and needs to close.
The following error signnature was displayed:
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName:
shell32.dll
ModVer: 6.0.2800.1556 Offset: 00006474

However, at most of the time, it display the following
error signature:
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName:
unknown
ModVer: 0.0.0.0 Offset: 90909090

After sending the above error reports, a subsequent error
signature was also reported:
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName:
ntdll.dll
ModVer: 5.1.2600.2180 Offset: 00043345

I did manage to open Windows Explorer from the Start menu
at times. However, I cannot do any things to the files. I
cannot move, or even delete files.
The following error signature was reported while i was
trying to delete files:
AppName: explorer.exe AppVer: 6.0.2900.2180 ModName:
shlwapi.dll
ModVer: 6.0.2900.2180 Offset: 0001face

Does anyone know how to solve this problem? thanks in
advance for those who can help me...
Anonymous
October 15, 2004 11:59:03 PM

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Try one of the following:

Uninstall SP2 thru add/remove programs in Control Panel. I did this and it
worked perfectly and my system is back to normal. I then updated all
critical updates thru Windows Update and continue to bypass SP2 installation.

Or try this...something I found on here but have yet to try:

"It seems to revolve around Windows File Protection preventing some files
from getting updated.
Install the Service Pack in Safe Mode and the issue goes away."


"KoOnZ" wrote:

> Hello there,
>
> After installing Windows XP service pack 2, several
> problems arise on my Windows Explorer.
> When I want to open any icons on the desktop, it cannot
> be opened and displayed an error message: Windows
> Explorer has encountered a problem and needs to close.
> The following error signnature was displayed:
> AppName: explorer.exe AppVer: 6.0.2900.2180 ModName:
> shell32.dll
> ModVer: 6.0.2800.1556 Offset: 00006474
>
> However, at most of the time, it display the following
> error signature:
> AppName: explorer.exe AppVer: 6.0.2900.2180 ModName:
> unknown
> ModVer: 0.0.0.0 Offset: 90909090
>
> After sending the above error reports, a subsequent error
> signature was also reported:
> AppName: explorer.exe AppVer: 6.0.2900.2180 ModName:
> ntdll.dll
> ModVer: 5.1.2600.2180 Offset: 00043345
>
> I did manage to open Windows Explorer from the Start menu
> at times. However, I cannot do any things to the files. I
> cannot move, or even delete files.
> The following error signature was reported while i was
> trying to delete files:
> AppName: explorer.exe AppVer: 6.0.2900.2180 ModName:
> shlwapi.dll
> ModVer: 6.0.2900.2180 Offset: 0001face
>
> Does anyone know how to solve this problem? thanks in
> advance for those who can help me...
>
!