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Tom's Hardware > Forum > Video Games > PC Gaming > PC crashing [FIXED]

PC crashing [FIXED]

Forum Video Games : PC Gaming PC crashing [FIXED]

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hi,

i've built a new PC in the last week or so with the following specs

CPU:AMD X6 1055T
RAM: Transend 4gb single chip
MOBO:ASRock 880G
PSU: corsair CX600
GPU: Powercolour ATI HD6850
HDD: 1x 500GB Seagate SATA
1x 250GB Maxtor IDE ATA

with windows 7 32bit/ubuntu 11 running off the 250gb and the 500GB currently used as storage until i get a 64bit copy of W7.

the problem is when ever i run a demanding game (Arma 2, Portal 1/2, TF2)
after a few minutes/secconds of it displaying actauly gameplay the screen goes black (or grey in TF2) the audio drops after a few seconds and stutters and my PC restarts it self.

i originaly thought it was UDK which i installed a few days ago but its not, im currently in the process of reinstalling steam and checking to see if i can get a replacement GPU.

any suggestions/thoughts would be helpful.

  • Reformated to no change.
  • ubuntu REMOVED!
  • physx drivers make no diffrence.
  • latest and older drivers make no diffrence.
  • 32 Bit windows 7 replaced with 64 Bit windows 7 pro.


EDIT: Problem was fixed with a replacement video card.


Message edited by scarecrow398 on 10-17-2011 at 11:12:54 AM
Reply to scarecrow398
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Hi, only install windows 7 on the 250 gig hdd, it's not recommended to install 2 different operating systems on one HDD

Have you tried lowering your in game quality settings like lower resolution, medium details etc.

Install the latest drivers for your graphics card.

Clear your cmos

download gamebooster from iobit and see if makes any difference.

Your PSU should be fine, but test with another PSU, memory, and your onboard video as well.

Make sure the 6-pin power connector is connected to your graphics card, check that everything is properly installed/inserted like memory, graphics card, power cables and the like.

This sounds like a power issue.

Reply to werner123

^+1
You may as well check the temps on that video card and CPU as well.
Use HWMonitor and record the temps while gaming.
When the PC restarts, does it show any sorts of a bluescreen or so? Or does it show any error or message after it booted into windows again?

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Reply to Gman450

no error message apart from the option to boot in safe mode, GPU temp is around 30-35c, drivers are upto date and i can run Call of duty 4 on ultra high with no problems but all my other games seem to do it (gmod, hl2, portal, arma) i've tried reinstalling steam and now it doesn't even open.

Reply to scarecrow398

Do you really need a dual OS. You can always boot ubuntu through a USB if you'd like. Install Win7 on one of the HDD. Use the 250GB HDD.

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Reply to Gman450

Yes, do what we said by installing only windows 7 on the HDD, and then troubleshoot from there, like what i mentioned in my first post.

Reply to werner123

I notice you havnt said how much RAM you have? Although i doubt this is the problem as you said that you can play COD4 without any issues.

When you installed you W7 32bit did you transplant it from your previous system or is it a fresh install?

------------------------------ www.hotfiber.co.uk
Reply to Arc2571

RAM might bot be the problem here, becase if it was, he'd be experiencing blue screens.
But it's always good to test the RAM using memtest86.
Good sggestion Arc2571. :)

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Reply to Gman450

i don't even use ubuntu but it was a hassle to get rid of, until now, i formated both HDD's and installed a 64bit version of windows 7 pro, programs i have copied from control panel:

Utorrent
Adobe flashplayer pluging 10
AMD catalyst install manager
CPUID CPU-Z 1.58
Foxit reader 5.0
java 6 U27
MS vis C++ 2005, 2008 and 2010 redistrabute
Mozzila firefox 7.0.1
Razer lacesis 5600
realtek eathernet controler driver (from Mobo disk)
Steam
Teamspeak 3
VIA platform device manager (from mobo disk)
WinRAR 4.01

Not on list:
and minecraft (which it just crashed on again!) and HD VDeck (audio driver from mobo disk)

i have a single transend 4gb RAM chip.

so if it is a software issue its a small list.

Reply to scarecrow398

Does the problem still occur?

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Reply to Gman450

I think the best for you to try like the rest say is to first:

1. Download all of the NEW drivers you need, I hope you know how.
2. Install Windows 7 [only, without Ubuntu].
3. Install drivers

try again then... :) Hope it helps

Reply to arska555

Don't forget to get this "DirectX End-User Runtime Web Installer"

 

http://www.microsoft.com/download/ [...] aspx?id=35

 

Even if windows 7 have DirectX 11, some apps and games need the extra *.dll files that the DirectX Runtime have.


Message edited by arska555 on 10-02-2011 at 05:24:14 PM
Reply to arska555

indeed it does, im trying to downgrade my drivers at the moment, i also have cpuid hardware monitor in the background looking at the peak temps, cpu is around 27c(80f) MAX, voltage is 141w max, GPU is taking in 1.15V and at 45c (113F) max

Reply to scarecrow398

the drivers are as new as i could find, and if you read the above post i compleatly wiped my HDD's of both OS's and reinstalled W7 by it self.

Reply to scarecrow398

Have you try the "DirectX End-User Runtime Web Installer"?

and have you try to run it with XP compatibility mode maybe that can help? just try.

but the problem sounds more like that the PSU is not ok.

Reply to arska555

It look like when damand comes the PSU gives up, Do you have any PSU tester or any other PSU to try?

Reply to arska555

Check the RAM for errors using memtest86.

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Reply to Gman450

i still haven't read what ram you have, how much and how you're running it and in what slots......

here's something off the wall........ and i know you're running an ATI/AMD card......... go to nvidias driver page. look for the PHYSX DRIVER ONLY....... download and install.

DOES IT STILL DO IT ?

Reply to swifty_morgan

i had the physx driver from my old card i forgot to remove and it was doing it then

4gb of ram, transend, first slot.

the psu is 2-3 days old, i replaced it when i first got the problem, the original was a shaw 680, replaced with the corsair 600w, the card and processor should only need 500w.

Reply to scarecrow398

"i had the physx driver from my old card i forgot to remove" are you saying you didn't yet install new Windows?

 

So the one you have is probably old Physx driver try a new one and then see if it helps,

 

http://www.nvidia.com/object/physx [...] river.html


Message edited by arska555 on 10-02-2011 at 09:28:33 PM
Reply to arska555

after you update the physx driver... check the BIOS and make sure the video points to the card not the onboard ( peg or auto )...... if your board has hybrid graphics disable it. Only messed with it once but see if it has side port mem0ry and if it does can it be disabled... ??? YOUR memory... one 4gig stick from what I see. Is the voltage correct and I have found when running some memory you need to slightly increase the voltage. Not sure if you feel comfortable but you might want to look into it. Disconnect the Ubuntu drive and just run thew W7 drive. The disc for the mother board. you said you ran some bloatware off the disc. Uninstall it. And then look to see if you missed anything the mother board might really need.....

Reply to swifty_morgan

Don't forget to check the RAM for errors using memtest86. You should definitely try it. :)

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Reply to Gman450

physx drivers make no diffrence at all, trying memtest now.

i also noticed there are slight vertical lines on the screen when it crashes


Message edited by scarecrow398 on 10-05-2011 at 01:42:57 PM
Reply to scarecrow398

Did you find any errors with memtest?

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Reply to Gman450

long shot but it might be your grafix card, had a friend with a similar issue, a PowerColor 295GTX and it kept rebooting, after the 3rd RMA they sent him a new card.

------------------------------ TK your friends, their screams are better than your enemies.
Reply to jgiron

uninstalled nvidia drivers ( graphics and physx ) uninstall ati/amd drivers......... ) graphics and sound only NOT mother board drivers )... ?? reboot, ley windows find card and install it's own drivers. how does it work ?............if not ......THEN ......... pull card. run machine off of on board video... work ?


Message edited by swifty_morgan on 10-05-2011 at 05:41:53 PM
Reply to swifty_morgan

i just installed a replacement card i got from the store, same model nothing so far.

i was having trouble with burning memtest86 to disk/usb but im buying another 4gb stick of ram anyway so i can just swap them out if somethings wrong.

Reply to scarecrow398

So, right now, you aren't having any problems?
That's good..
Report back if any problems arises again. :)

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Reply to Gman450

make sure high precision event timer is enabled and matches your o.s if your using vista or 7... not setting it to the bit rate of your o.s will make your pc crash, bsod and hang...
this is often missed on new builds so check its correctly set.

------------------------------ |i7 920 D0@3.6 |CNPS10 flex |ex58-ud5 |6Gig 1333 C7 |HD 5870
|G11 keyboard|X-fi Xtreme |G930 |3x1tb SpinPoint f3's raid 0 |thermaltake tp 850watt |antec 902
|Rat 7 contagion |Razer Destructor mat |bamboo pen'N'touch | 3d pro stick |nitro wheel |360 pad
Reply to HEXiT

nothing so far and i've been running games on full graphics a fair bit since i got the replacement must have been the card, the guy at the store said there was no pulse, what ever that means.

Reply to scarecrow398
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