Archived from groups: microsoft.public.windowsxp.perform_maintain (
More info?)
Please post the Error Reports from Event Viewer.
Make an exact note of the precise text of any error message. Minor
discrepancies can
make it harder to search for information about the error message.
You can access Event Viewer by selecting Start, Administrative Tools,
Event Viewer.
When researching the meaning of the error, information regarding Event
ID, Source
and Description are important.
HOW TO: View and Manage Event Logs in Event Viewer in Windows XP
http://support.microsoft.com/default.aspx?scid=kb;en-us;308427&Product=winxp
Part of the Description of the error will include a link, which you
should double click
for further information and you can copy using copy and paste.
http://go.microsoft.com/fw.link/events.asp
(Please note the hyperlink above is for illustration purposes only)
A tip for posting copies of Error Reports! Run Event Viewer and double
click on the
error you want to copy. In the window, which appears is a button
resembling two
pages. Double click the button and close Event Viewer. Now start your
message
(email) and do a paste into the body of the message. This will paste the
info from the
Event Viewer Error Report complete with links into the message. Make
sure this is
the first paste after exiting from Event Viewer.
In Event Viewer there is no facility to print Error Reports. A
workaround is copy and
paste the Error Report into an email, send it to yourself and print off
the copy in your
Inbox or your Sent Items folder.
Are you using Efax? as the jsdvwsdk.dll may relate to the software for
Efax!
--
~~~~~~
Hope this helps.
Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA
Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
Please tell the newsgroup how any
suggested solution worked for you.
http://dts-l.org/goodpost.htm
~~~~~~~~~~~~~~~~~~~~~~~~
"MGCCPA" <MGCCPA@discussions.microsoft.com> wrote in message
news:AB3AC0CA-6176-4F04-A69A-13F0F26F73AE@microsoft.com...
> After installing SP2, I am receiving two errors at start up. Both are
> Explorer.exe errors which say "Windows Explorer has encountered a
> problem and
> needs to close". After cliking Ok to both errors, windows eventually
> boots
> up. Any advice on how to fix theses errors so I can get a normal
> boot?
>
> Here is the additional info on the errors.
> App Name explorer.exe
> Mod Name Ntdll.dll
> App Ser 6.0.2900.2180
> Mod Ver 5.1.2600.2180
> Offset 00011e58
>
> &
> App Name explorer.exe
> Mod Name jsdvwsdk.dll
> App Ser 6.0.2900.2180
> Mod Ver 3.0.0.6
> Offset 00072b07
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