Archived from groups: alt.cellular.verizon (More info?)

Hello, Recently switched to a family share and added 3 lines and received
all new phones the LG VX 6000.

Got the phones in late October. We are on the Americas Choice plan. My dad
recently went to florida DAYTONA Beach and the phone kept showing a
Triangle, that meant roaming. All through the trip from PA to florida it
showed this. Now we have been to florida before and were always covered
with no roaming on the americas choice.

Well after a couple days of seeing the solid roam indicator I told him to do
a *228 and option 2. This did it no more indicator.

Will we be billed for the times he used the phone and the indicator was on?

Archived from groups: alt.cellular.verizon (More info?)

"Jason" <none@none.invalid> wrote in message
news:EMosd.434$Af2.239@trnddc06...
> Hello, Recently switched to a family share and added 3 lines and received
> all new phones the LG VX 6000.
>
> Got the phones in late October. We are on the Americas Choice plan. My
> dad
> recently went to florida DAYTONA Beach and the phone kept showing a
> Triangle, that meant roaming. All through the trip from PA to florida it
> showed this. Now we have been to florida before and were always covered
> with no roaming on the americas choice.
>
> Well after a couple days of seeing the solid roam indicator I told him to
> do
> a *228 and option 2. This did it no more indicator.
>
> Will we be billed for the times he used the phone and the indicator was
> on?
>
>
>

They may bill you--- but I wouldn't pay it.

Just call customer service and I'm sure they'll take it off. If the rep
won't do it, ask for a supervisor--- and keep escalating till you get to a
level of management that will take care of it for you.

Also, it may be that the phone wasn't set up properly re: which system it
logs onto. Check the owner's manual if you can't figure out how to modify
the setting from the phone menu.

Edw.

Archived from groups: alt.cellular.verizon (More info?)

In article <a4psd.3675$714.593@newsread2.news.atl.earthlink.net>,
Special Ed <spledNOSPAM@NOSPAMyahoo.net> wrote:
>"Jason" <none@none.invalid> wrote in message
>news:EMosd.434$Af2.239@trnddc06...
>> Hello, Recently switched to a family share and added 3 lines and received
>> all new phones the LG VX 6000.
>>
>> Got the phones in late October. We are on the Americas Choice plan. My
>> dad
>> recently went to florida DAYTONA Beach and the phone kept showing a
>> Triangle, that meant roaming. All through the trip from PA to florida it
>> showed this. Now we have been to florida before and were always covered
>> with no roaming on the americas choice.
>>
>> Well after a couple days of seeing the solid roam indicator I told him to
>> do
>> a *228 and option 2. This did it no more indicator.
>>
>> Will we be billed for the times he used the phone and the indicator was
>> on?

What the phone says is unrelated to what you will be billed. The Preferred
Roaming List in your phone is supposed to be consistent with your billing
plan, but the phone will show roaming indicators as determined by the
PRL, and the billing system will you for the calls based on whether that
system was in your rate plan (America Choice in your case). There are
two issues with an out-of-date PRL:

1) It takes you to the "right" system, which used to be roaming, and is
now covered on AC. The phone says "roaming", but the system will bill you
properly. It has no idea, and could care less, what the phone is showing.

2) It takes you to the "wrong" system, which is still roaming, rather than
another system, which is now part of AC. Customer service might give you
a pass on this one, but the contract says that it your responsibility to
keep the PRL up to date with the *228. (Question: why doesn't Verizon
Wireless "push" the PRL to the phone, so the customer wouldn't have to
fuss with this?)