problems/Norton Antivirus & Internet Security

[Guest]

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Re: Norton Anti Virus and Internet Security
since 2 days (even though my subscription is paid thru
february), I can no longer run the "live update". I get
the message that they "cannot retrieve catalog of file
available, verify internet connection".

After searching here and there, it may be that they want
me to buy and upgrade. I am not sure though. The computer
freezes at some point each time I try to pursue this
option. I never got a notification from Symantec and
cannot believe it would stop working, while I have paid
the subscription, and not notify people of the reason.
It's impossible to call them... they want a credit card
before they will talk to you!

Any idea? tanks

 

[Guest]

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

You didn't say what version of Norton you're running?

I was running 4.0, then I upgraded to 5.0. There are some serious issues
with 5.0. If you scan the entire hard drive, with thousands of files, it
completes the virus scan, then gives you a summary, showing it scanned only
a fraction of that amount! And yes, Liveupdate is not so lively these days.
In addition to that, I had to activate 5.0, three times! Symantec is aware
of the file misscount issue, and has no solution. I pulled 5.0, and went
back to 4.0, for now.

Sometimes you don't get what you paid for!

Bill Crocker


"Monique K" <anonymous@discussions.microsoft.com> wrote in message
news:1cdd01c4bd37$228eeea0$a601280a@phx.gbl...
> Re: Norton Anti Virus and Internet Security
> since 2 days (even though my subscription is paid thru
> february), I can no longer run the "live update". I get
> the message that they "cannot retrieve catalog of file
> available, verify internet connection".
>
> After searching here and there, it may be that they want
> me to buy and upgrade. I am not sure though. The computer
> freezes at some point each time I try to pursue this
> option. I never got a notification from Symantec and
> cannot believe it would stop working, while I have paid
> the subscription, and not notify people of the reason.
> It's impossible to call them... they want a credit card
> before they will talk to you!
>
> Any idea? tanks

 

[Guest]

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

>-----Original Message-----
>You didn't say what version of Norton you're running?

Hi... I am not sure of version. It shows version 4, but
with module version 5.3.2.67, which, I assume, means it
was upgraded. I absolutely cannot access the upgrades or
scan to see if any are needed. It tells me that I am not
up to date but cannot scan their catalog. Something led me
to think that they want me to buy their latest version.
Don't know what to do.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Try this:
http://www.symantec.com/techsupp/consumer.html

"Monique K" wrote:

>
> >-----Original Message-----
> >You didn't say what version of Norton you're running?
>
> Hi... I am not sure of version. It shows version 4, but
> with module version 5.3.2.67, which, I assume, means it
> was upgraded. I absolutely cannot access the upgrades or
> scan to see if any are needed. It tells me that I am not
> up to date but cannot scan their catalog. Something led me
> to think that they want me to buy their latest version.
> Don't know what to do.
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

what version are you running

"Monique K" wrote:

> Re: Norton Anti Virus and Internet Security
> since 2 days (even though my subscription is paid thru
> february), I can no longer run the "live update". I get
> the message that they "cannot retrieve catalog of file
> available, verify internet connection".
>
> After searching here and there, it may be that they want
> me to buy and upgrade. I am not sure though. The computer
> freezes at some point each time I try to pursue this
> option. I never got a notification from Symantec and
> cannot believe it would stop working, while I have paid
> the subscription, and not notify people of the reason.
> It's impossible to call them... they want a credit card
> before they will talk to you!
>
> Any idea? tanks
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

That's not right they should onner there contract. that't what I think

"Bill Crocker" wrote:

> You didn't say what version of Norton you're running?
>
> I was running 4.0, then I upgraded to 5.0. There are some serious issues
> with 5.0. If you scan the entire hard drive, with thousands of files, it
> completes the virus scan, then gives you a summary, showing it scanned only
> a fraction of that amount! And yes, Liveupdate is not so lively these days.
> In addition to that, I had to activate 5.0, three times! Symantec is aware
> of the file misscount issue, and has no solution. I pulled 5.0, and went
> back to 4.0, for now.
>
> Sometimes you don't get what you paid for!
>
> Bill Crocker
>
>
> "Monique K" <anonymous@discussions.microsoft.com> wrote in message
> news:1cdd01c4bd37$228eeea0$a601280a@phx.gbl...
> > Re: Norton Anti Virus and Internet Security
> > since 2 days (even though my subscription is paid thru
> > february), I can no longer run the "live update". I get
> > the message that they "cannot retrieve catalog of file
> > available, verify internet connection".
> >
> > After searching here and there, it may be that they want
> > me to buy and upgrade. I am not sure though. The computer
> > freezes at some point each time I try to pursue this
> > option. I never got a notification from Symantec and
> > cannot believe it would stop working, while I have paid
> > the subscription, and not notify people of the reason.
> > It's impossible to call them... they want a credit card
> > before they will talk to you!
> >
> > Any idea? tanks
>
>
>