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Archived from groups: alt.cellular.verizon (More info?)
I switched to Verizon from Sprint in mid-November because a breakroom poster
advertised a 19% discount for Johnson Controls employees. The sales rep I
spoke with said yes, it was 19% so I went ahead and ordered Verizon service
and a phone. I was told it would take up to two bills before the discount
would kick in. Okay so far. Bill number 2 showed up on the Verizon site
(paperless billing) and no discount, or any sign of one. Off I go to email
Customer Care and they say that the discount is only 8% and in addition that
I would have to verify my employment status by filling out a form that would
be faxed to me (not emailed but faxed)-no home FAX. The Sales Rep said that
was done when the order was placed. Now I get a whole different story.
When I first emailed Verizon I gave them the Sales Rep's name (I only had a
first name), his number at Verizon and the extension, the Sales Rep number
off the order invoice. To me that is false advertising and I should be able
to 1) terminate the Verizon agreement without a penalty and 2) port my
number back to Sprint and resume service there. My only reason for going to
Verizon was a nice discount. I was not unhappy with Sprint but Verizon
seemed to have a better offer that now seems to be only smoke and mirrors.
--
"The two highest achievements of the human mind are the twin concepts of
"loyalty" and "duty". Whenever these twin concepts fall into disrepute --
get out of there fast! You may possibly save yourself, but it is too late to
save that society. It is doomed."
I switched to Verizon from Sprint in mid-November because a breakroom poster
advertised a 19% discount for Johnson Controls employees. The sales rep I
spoke with said yes, it was 19% so I went ahead and ordered Verizon service
and a phone. I was told it would take up to two bills before the discount
would kick in. Okay so far. Bill number 2 showed up on the Verizon site
(paperless billing) and no discount, or any sign of one. Off I go to email
Customer Care and they say that the discount is only 8% and in addition that
I would have to verify my employment status by filling out a form that would
be faxed to me (not emailed but faxed)-no home FAX. The Sales Rep said that
was done when the order was placed. Now I get a whole different story.
When I first emailed Verizon I gave them the Sales Rep's name (I only had a
first name), his number at Verizon and the extension, the Sales Rep number
off the order invoice. To me that is false advertising and I should be able
to 1) terminate the Verizon agreement without a penalty and 2) port my
number back to Sprint and resume service there. My only reason for going to
Verizon was a nice discount. I was not unhappy with Sprint but Verizon
seemed to have a better offer that now seems to be only smoke and mirrors.
--
"The two highest achievements of the human mind are the twin concepts of
"loyalty" and "duty". Whenever these twin concepts fall into disrepute --
get out of there fast! You may possibly save yourself, but it is too late to
save that society. It is doomed."