Random rebooting

[J]

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

I have a HP nx5000 notebook with XP Pro SP2.
They reboot at random times and is not specific to any program.
These laptops are part of a lab that has 60 of them. They were all imaged
from Ghost and all programs were loaded from the CD's and used to create a
notebook image. I have installed all the latest patches and driver updates
from MS and HP.
I have included a copy of the dump file, I don't know that it actually means
anything or not.

Loading dump file Mini021105-01.dmp
----- 32 bit Kernel Mini Dump Analysis

DUMP_HEADER32:
MajorVersion 0000000f
MinorVersion 00000a28
DirectoryTableBase 00039000
PfnDataBase 8055f4c8
PsLoadedModuleList 8055ab20
PsActiveProcessHead 80560bd8
MachineImageType 0000014c
NumberProcessors 00000001
BugCheckCode 1000008e
BugCheckParameter1 c0000005
BugCheckParameter2 8057e4dc
BugCheckParameter3 f01f4d20
BugCheckParameter4 00000000
PaeEnabled 00000000
KdDebuggerDataBlock 8054c760
MiniDumpFields 000004ff

TRIAGE_DUMP32:
ServicePackBuild 00000200
SizeOfDump 00010000
ValidOffset 0000fffc
ContextOffset 00000320
ExceptionOffset 000007d0
MmOffset 00001068
UnloadedDriversOffset 000010a0
PrcbOffset 00001878
ProcessOffset 00002268
ThreadOffset 000024c0
CallStackOffset 00002720
SizeOfCallStack 00004000
DriverListOffset 000069b0
DriverCount 0000008a
StringPoolOffset 000092a8
StringPoolSize 00002810
BrokenDriverOffset 00000000
TriageOptions ffffffff
TopOfStack f01f4d94
DebuggerDataOffset 00006720
DebuggerDataSize 00000290


Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055ab20
Debug session time: Thu Feb 10 09:59:29 2005
System Uptime: 0 days 0:10:37
start end module name
804d7000 806eb780 nt Checksum: 002160C9 Timestamp: Wed Aug 04
01:
19:48 2004 (41108004)

Unloaded modules:
ef7ea000 ef814000 kmixer.sys Timestamp: unavailable (00000000)
efd5d000 efd87000 kmixer.sys Timestamp: unavailable (00000000)
f9b45000 f9b46000 drmkaud.sys Timestamp: unavailable (00000000)
efe47000 efe54000 DMusic.sys Timestamp: unavailable (00000000)
efe57000 efe65000 swmidi.sys Timestamp: unavailable (00000000)
efd87000 efdaa000 aec.sys Timestamp: unavailable (00000000)
f0780000 f0782000 splitter.sys Timestamp: unavailable (00000000)
f9618000 f9623000 imapi.sys Timestamp: unavailable (00000000)
f9608000 f9611000 processr.sys Timestamp: unavailable (00000000)
f9858000 f985d000 Cdaudio.SYS Timestamp: unavailable (00000000)
f99e4000 f99e7000 Sfloppy.SYS Timestamp: unavailable (00000000)
f9850000 f9855000 Flpydisk.SYS Timestamp: unavailable (00000000)

Finished dump check

 

[Guest]

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Random rebooting is usually related to a hardware issue.
You might try contacting HP support for advice.

Welcome to HP Instant Support Professional Edition
http://instantsupport.asiapac.hp.com/euserv/jsp/hpinstantsupport.jsp

--
Carey Frisch
Microsoft MVP
Windows XP - Shell/User
Microsoft Newsgroups

Be Smart! Protect Your PC!
http://www.microsoft.com/athome/security/protect/default.mspx

------------------------------------------------------------------------------

"J" wrote:

| I have a HP nx5000 notebook with XP Pro SP2.
| They reboot at random times and is not specific to any program.
| These laptops are part of a lab that has 60 of them. They were all imaged
| from Ghost and all programs were loaded from the CD's and used to create a
| notebook image. I have installed all the latest patches and driver updates
| from MS and HP.
| I have included a copy of the dump file, I don't know that it actually means
| anything or not.
|
| Loading dump file Mini021105-01.dmp
| ----- 32 bit Kernel Mini Dump Analysis
|
| DUMP_HEADER32:
| MajorVersion 0000000f
| MinorVersion 00000a28
| DirectoryTableBase 00039000
| PfnDataBase 8055f4c8
| PsLoadedModuleList 8055ab20
| PsActiveProcessHead 80560bd8
| MachineImageType 0000014c
| NumberProcessors 00000001
| BugCheckCode 1000008e
| BugCheckParameter1 c0000005
| BugCheckParameter2 8057e4dc
| BugCheckParameter3 f01f4d20
| BugCheckParameter4 00000000
| PaeEnabled 00000000
| KdDebuggerDataBlock 8054c760
| MiniDumpFields 000004ff
|
| TRIAGE_DUMP32:
| ServicePackBuild 00000200
| SizeOfDump 00010000
| ValidOffset 0000fffc
| ContextOffset 00000320
| ExceptionOffset 000007d0
| MmOffset 00001068
| UnloadedDriversOffset 000010a0
| PrcbOffset 00001878
| ProcessOffset 00002268
| ThreadOffset 000024c0
| CallStackOffset 00002720
| SizeOfCallStack 00004000
| DriverListOffset 000069b0
| DriverCount 0000008a
| StringPoolOffset 000092a8
| StringPoolSize 00002810
| BrokenDriverOffset 00000000
| TriageOptions ffffffff
| TopOfStack f01f4d94
| DebuggerDataOffset 00006720
| DebuggerDataSize 00000290
|
|
| Windows XP Kernel Version 2600 (Service Pack 2) UP Free x86 compatible
| Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055ab20
| Debug session time: Thu Feb 10 09:59:29 2005
| System Uptime: 0 days 0:10:37
| start end module name
| 804d7000 806eb780 nt Checksum: 002160C9 Timestamp: Wed Aug 04
| 01:
| 19:48 2004 (41108004)
|
| Unloaded modules:
| ef7ea000 ef814000 kmixer.sys Timestamp: unavailable (00000000)
| efd5d000 efd87000 kmixer.sys Timestamp: unavailable (00000000)
| f9b45000 f9b46000 drmkaud.sys Timestamp: unavailable (00000000)
| efe47000 efe54000 DMusic.sys Timestamp: unavailable (00000000)
| efe57000 efe65000 swmidi.sys Timestamp: unavailable (00000000)
| efd87000 efdaa000 aec.sys Timestamp: unavailable (00000000)
| f0780000 f0782000 splitter.sys Timestamp: unavailable (00000000)
| f9618000 f9623000 imapi.sys Timestamp: unavailable (00000000)
| f9608000 f9611000 processr.sys Timestamp: unavailable (00000000)
| f9858000 f985d000 Cdaudio.SYS Timestamp: unavailable (00000000)
| f99e4000 f99e7000 Sfloppy.SYS Timestamp: unavailable (00000000)
| f9850000 f9855000 Flpydisk.SYS Timestamp: unavailable (00000000)
|
| Finished dump check