Archived from groups: microsoft.public.windowsxp.perform_maintain (
More info?)
Mike
Yes I got a driver update. If you can avoid calling Technical Support
during the evening you may get through easier. However, there is an
awful lot of suggestions in the Manual.
--
Regards.
Gerry
~~~~~~~~~~~~~~~~~~~~~~~~
FCA
Stourport, Worcs, England
Enquire, plan and execute.
~~~~~~~~~~~~~~~~~~~~~~~~
"MikeDiamond1234" <mike@mdiamond.co.uk> wrote in message
news:3BCA9E38-0B4A-4938-8CA8-D2DF3DE0E464@microsoft.com...
> rI didn't realise you were based in England aswell Gerry...I shall try
> updating the new driver else call technical support. Its unbelievable
> nowadays the standard of after-sales service you receive from these
> companies, i spent 30mins waiting on the phone last week trying to get
> through....I just gave up.
>
> Thanks a lot for the advice/links anyway. Did you manage to sort your
> problem out of interest?
>
> Mike
>
> "Gerry Cornell" wrote:
>
>> Mike
>>
>> My last message was not quite right concerning availability of latest
>> drivers. Please see this page:
>>
http://www.speedtouchdsl.com/support.htm
>>
>> However, your ISP Technical Support should still offer advice. BT
>> did.
>>
>> --
>>
>>
>> Hope this helps.
>>
>> Gerry
>> ~~~~~~~~~~~~~~~~~~~~~~~~
>> FCA
>>
>> Using invalid email address
>>
>> Stourport, Worcs, England
>> Enquire, plan and execute.
>> ~~~~~~~~~~~~~~~~~~~~~~~~
>> Please tell the newsgroup how any
>> suggested solution worked for you.
>>
>>
http://dts-l.org/goodpost.htm
>>
>> ~~~~~~~~~~~~~~~~~~~~~~~~
>>
>>
>> "Gerry Cornell" <gcjc@tenretnitb.com> wrote in message
>> news:%23s0sq5pGFHA.3912@TK2MSFTNGP10.phx.gbl...
>> > Mike
>> >
>> > The manufacturer is Alcatel. I have a Speedtouch but an older
>> > model.
>> >
>> > Have you checked what you are doing with the Manual -page 13
>> >
http://www.speedtouchdsl.com/pdf/st330-usb_manual.pdf
>> >
>> > An item in the Table on page 57 may be relevant!
>> >
>> > It seems that drivers are to come from the ISP. I seem to recall it
>> > was
>> > different for me. Your ISP Technical Support should advise on the
>> > best driver solution.
>> >
>> > --
>> >
>> >
>> > Hope this helps.
>> >
>> > Gerry
>> > ~~~~~~~~~~~~~~~~~~~~~~~~
>> > FCA
>> >
>> > Using invalid email address
>> >
>> > Stourport, Worcs, England
>> > Enquire, plan and execute.
>> > ~~~~~~~~~~~~~~~~~~~~~~~~
>> > Please tell the newsgroup how any
>> > suggested solution worked for you.
>> >
>> >
http://dts-l.org/goodpost.htm
>> >
>> > ~~~~~~~~~~~~~~~~~~~~~~~~
>> >
>> >
>> >
>> > "MikeDiamond1234" <mike@mdiamond.co.uk> wrote in message
>> > news:3EBCFD52-FEA0-49FF-AB68-40B04F4648B7@microsoft.com...
>> >> Hi Gerry
>> >>
>> >> The modem came direct from the ISP so i dont know if youve heard
>> >> of
>> >> it, its
>> >> called a Speedtouch 330. At the moment i have a workgroup of two
>> >> computers
>> >> set up so i installed the modem driver and software instead on the
>> >> other
>> >> computer and it works fine so far...
>> >> Are you suggesting that instead of uninstalling the existing
>> >> drivers
>> >> that i
>> >> should update them instead if there are any available?
>> >>
>> >> "Gerry Cornell" wrote:
>> >>
>> >>> Mike
>> >>>
>> >>> What is the make / model of the modem? You are probably assuming
>> >>> that
>> >>> the CD, which came with the modem contains up to date drivers.
>> >>> That
>> >>> may
>> >>> not be correct. I fell into that elephant trap with my current
>> >>> Alcatel
>> >>> modem!
>> >>>
>> >>> --
>> >>>
>> >>>
>> >>> Hope this helps.
>> >>>
>> >>> Gerry
>> >>> ~~~~~~~~~~~~~~~~~~~~~~~~
>> >>> FCA
>> >>>
>> >>> Using invalid email address
>> >>>
>> >>> Stourport, Worcs, England
>> >>> Enquire, plan and execute.
>> >>> ~~~~~~~~~~~~~~~~~~~~~~~~
>> >>> Please tell the newsgroup how any
>> >>> suggested solution worked for you.
>> >>>
>> >>>
http://dts-l.org/goodpost.htm
>> >>>
>> >>> ~~~~~~~~~~~~~~~~~~~~~~~~
>> >>>
>> >>>
>> >>> "MikeDiamond1234" <mike@mdiamond.co.uk> wrote in message
>> >>> news:97024095-60F5-4852-BA60-CF195713C74B@microsoft.com...
>> >>> >I have recently installed a USB ADSL modem and had recently had
>> >>> >problems with
>> >>> > connecting. The modem comes with a CD which allows you to
>> >>> > install
>> >>> > drivers for
>> >>> > the modem along with personalised software. When it goes
>> >>> > through
>> >>> > the
>> >>> > stages
>> >>> > of installation, it does a scan to check if drivers/software
>> >>> > have
>> >>> > already
>> >>> > been loaded and if so, gives you the option to uninstall. After
>> >>> > clicking
>> >>> > uninstall the wizard goes through its process but fails to
>> >>> > uninstall
>> >>> > as
>> >>> > running the installation again still only gives you the option
>> >>> > to
>> >>> > uninstall.
>> >>> > I have checked add/remove programs and it still appears on the
>> >>> > list
>> >>> > and i
>> >>> > have tried to uninstall from here but with no results. I
>> >>> > decided
>> >>> > then
>> >>> > to
>> >>> > delete the program folder within the C directory, but running
>> >>> > the
>> >>> > installation CD again only gives the option to (guess what....)
>> >>> > uninstall. Is
>> >>> > the CD getting the status information from Add/Remove programs
>> >>> > list?
>> >>> > And if
>> >>> > so, is there a way i can remove it (or any information i need
>> >>> > to
>> >>> > remove) in
>> >>> > order to be able to re-install the drivers?
>> >>>
>> >>>
>> >
>>
>>
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