If you see this crossposted in multiple forum websites, it's because I'm really frantic about this, not because I have no faith in this one.
My laptop hard drive has bad blocks. Luckily only my root partition was hit (home directory is fine, all the important files are intact,) but I'm going to need a new one.
I have a two year warranty which will expire sometime in late March or early April, I'm not sure exactly but I could check. It has traditionally taken over a month for the full process of getting a laptop back from the repair depot, so time is of the essence.
Now, some background on the competence of this company's (Toshiba's) particular repair organization: When I sent it the last time, they reformatted my Ubuntu installation because "The damaged motherboard corrupted the Windows system files." I'm worried that I will get the same "repair" this time, and I'll get it back with a brand new Vista installation on the same old broken hard drive. Since the warranty is so close to expiring, I can't risk the chances of getting screwed over.
So, I have a few questions.
* Has anyone been in a similar situation? If so, what happened? Details (manufacturer, which depot you sent it to, etc.) would also be nice.
* What do you recommend I do or say to get them to replace the drive?
* What do you recommend I do or say if they do not replace the drive?
* Is there some kind of serial number or something which I could use to verify that they have replaced it (preferably without opening up the computer.)
Thanks!
-Max.
My laptop hard drive has bad blocks. Luckily only my root partition was hit (home directory is fine, all the important files are intact,) but I'm going to need a new one.
I have a two year warranty which will expire sometime in late March or early April, I'm not sure exactly but I could check. It has traditionally taken over a month for the full process of getting a laptop back from the repair depot, so time is of the essence.
Now, some background on the competence of this company's (Toshiba's) particular repair organization: When I sent it the last time, they reformatted my Ubuntu installation because "The damaged motherboard corrupted the Windows system files." I'm worried that I will get the same "repair" this time, and I'll get it back with a brand new Vista installation on the same old broken hard drive. Since the warranty is so close to expiring, I can't risk the chances of getting screwed over.
So, I have a few questions.
* Has anyone been in a similar situation? If so, what happened? Details (manufacturer, which depot you sent it to, etc.) would also be nice.
* What do you recommend I do or say to get them to replace the drive?
* What do you recommend I do or say if they do not replace the drive?
* Is there some kind of serial number or something which I could use to verify that they have replaced it (preferably without opening up the computer.)
Thanks!
-Max.