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Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)
I recently updated a HP EVO D510 with pending updates and SP2. OS is XP Pro.
All identified driver updates installed as well.
Strange problems after installation(s):
(1) Norton AV-Auto Protect was disabled. When I try to enable, receive the
following Script Error:
Line: 896
Char: 5
Error: Unspecified Error
Code: 0
URL: res://CROGRAM~1\NORTON\~1\NORTON~1\NAVUI.dll/navstats.htm
All other functions work fine. Nothing (I can find) on MSFT or Symantec web
sites for this problem. Norton AV was on during SP2 installation.
(2) Outlook: When I open Outlook, I get the following error message:
"Microsoft Word is set to be your email editor. However, Word is
unavailable, not installed, or is not the same version as Outlook. The
Outlook email editor will be used instead. You don't have appropriate
permission to perform this operation."
Installed program(s) is Office Standard with Word 2003, Outlook 2003. I have
Administrator rights and log in as such.
(3) InstallShield: I tried to install an application and received the
following InstallShield error: "The InstallShield engine (ikernel.exe) could
not be launched. Access is denied." I have Administrator rights and log in
as such.
(4) Search function: START|SEARCH "For Files or Folders" or "On the
Internet" do not respond. Other 3 work fine.
(5) Closing apps: I have a couple of apps which to not respond to File|Exit
or ALT+F4. I have to use the Task Manager to close them.
Are there settings which might have been changed/corrupted in the SP2
installation process? This machine had not been updated in some time and
required almost 20 KB updates as well as SP2.
Any help in sourcing help or troubleshooting would be very much appreciated.
Thanks in advance.
I recently updated a HP EVO D510 with pending updates and SP2. OS is XP Pro.
All identified driver updates installed as well.
Strange problems after installation(s):
(1) Norton AV-Auto Protect was disabled. When I try to enable, receive the
following Script Error:
Line: 896
Char: 5
Error: Unspecified Error
Code: 0
URL: res://CROGRAM~1\NORTON\~1\NORTON~1\NAVUI.dll/navstats.htm
All other functions work fine. Nothing (I can find) on MSFT or Symantec web
sites for this problem. Norton AV was on during SP2 installation.
(2) Outlook: When I open Outlook, I get the following error message:
"Microsoft Word is set to be your email editor. However, Word is
unavailable, not installed, or is not the same version as Outlook. The
Outlook email editor will be used instead. You don't have appropriate
permission to perform this operation."
Installed program(s) is Office Standard with Word 2003, Outlook 2003. I have
Administrator rights and log in as such.
(3) InstallShield: I tried to install an application and received the
following InstallShield error: "The InstallShield engine (ikernel.exe) could
not be launched. Access is denied." I have Administrator rights and log in
as such.
(4) Search function: START|SEARCH "For Files or Folders" or "On the
Internet" do not respond. Other 3 work fine.
(5) Closing apps: I have a couple of apps which to not respond to File|Exit
or ALT+F4. I have to use the Task Manager to close them.
Are there settings which might have been changed/corrupted in the SP2
installation process? This machine had not been updated in some time and
required almost 20 KB updates as well as SP2.
Any help in sourcing help or troubleshooting would be very much appreciated.
Thanks in advance.