Brett, not meaning to be attacking, but I'm just curious.
I've seen you mention such things (uninstalling software, ect...) before.
How is that legal for you? If I tried such a thing here, I'd be in such hot water you'd think I was a lobster.
We always talk to the customer first and get permission to remove, viruses, spyware and CRA*WARE... things like driversweeper , oh and my favorite at the moment,,,ALL Uniblue products...
If they wont listen to us and will not agree, we give back the machine, with no charge (and unfixed)
All the best Brett