computer scan or downloading crashes computer

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Symantec technical support?

--
Ted Zieglar
"You can do it if you try."

"sparky44" <sparky44.1uoxpn@pcbanter.net> wrote in message
news:sparky44.1uoxpn@pcbanter.net...
>
> I have been unable to use Norton Virus scan because before the scan
> completes, the computer shuts off and the indicator light turns orange
> like it is in hibernate mode. I have to physically disconnect the
> power for five seconds to reboot. Is there a way to scan the computer
> for viruses or remove a particular virus that may be causing this?
>
> It took me four tries to load a print driver, but was eventually
> successfull. I don't think it is a hardware problem.
>
> Don't know what to try next.
>
>
> --
> sparky44