Suddenly Windows Does Not Recognise My USB Mass Storage De..

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

The only thing I can think of is to uninstall the USB drivers reboot then
plug in your camera to the usb port, this may work?

"Michael Kilpatrick" wrote:

> I had my Canon camera connected to my pc this evening via its USB cable.
> Suddenly the connection failed and an error message was displayed:
> "One of the usb devices connected to this computer has malfunctioned and
> Windows does not recognise it......................"
> I have tried different cables, each of the 6 USB ports on my pc,
> re-installing the camera driver and rolling back to the last System
> Checkpoint. Didn't fix the problem.
>
> To make it worse, now all my mass storage devices produce the same
> symptoms - external hard drive, portable storage device for my camera,
> Olympus MRobe mp3 player. I can't use any of them.
>
> All my other USB devices (DSL modem, printer and scanner still work fine)
> and all the mass storage devices still work with my laptop.
>
> I'm running WXP SP2.
>
> I thought of doing a "Repair" on my XP installation, but my Windows CD is
> SP1 with SP2 added as a download. I got an error message that the version I
> was about to install is older than the version on my pc. Should I uninstall
> SP2 and do a repair?
>
> Any other suggestions?
>
> Thanks for any advice.
>
> Michael
>
>
>

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Did you turn off the system - instead of restart?
Otherwise, check that WIA (Imagine Aqusition) Service is started - set it on
Automatic. Also, check any issues in Events logs.
You don't need to reinstall.
Michael

"Michael Kilpatrick" <mkilpatr(at)optusnet(dot)com(dot)au> wrote in message
news:uaNdLVgtFHA.2328@TK2MSFTNGP10.phx.gbl...
>I had my Canon camera connected to my pc this evening via its USB cable.
>Suddenly the connection failed and an error message was displayed:
> "One of the usb devices connected to this computer has malfunctioned and
> Windows does not recognise it......................"
> I have tried different cables, each of the 6 USB ports on my pc,
> re-installing the camera driver and rolling back to the last System
> Checkpoint. Didn't fix the problem.
>
> To make it worse, now all my mass storage devices produce the same
> symptoms - external hard drive, portable storage device for my camera,
> Olympus MRobe mp3 player. I can't use any of them.
>
> All my other USB devices (DSL modem, printer and scanner still work fine)
> and all the mass storage devices still work with my laptop.
>
> I'm running WXP SP2.
>
> I thought of doing a "Repair" on my XP installation, but my Windows CD is
> SP1 with SP2 added as a download. I got an error message that the version
> I was about to install is older than the version on my pc. Should I
> uninstall SP2 and do a repair?
>
> Any other suggestions?
>
> Thanks for any advice.
>
> Michael
>

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Go into device manager from "SYSTEM" in CONTROL PANEL and check out the
status. You may have to disable then enable again. Then restart.

"Phillips" <afn18721@afn.org> wrote in message
news:%23MYZHGptFHA.3236@TK2MSFTNGP09.phx.gbl...
> Did you turn off the system - instead of restart?
> Otherwise, check that WIA (Imagine Aqusition) Service is started - set it
> on Automatic. Also, check any issues in Events logs.
> You don't need to reinstall.
> Michael
>
> "Michael Kilpatrick" <mkilpatr(at)optusnet(dot)com(dot)au> wrote in
> message news:uaNdLVgtFHA.2328@TK2MSFTNGP10.phx.gbl...
>>I had my Canon camera connected to my pc this evening via its USB cable.
>>Suddenly the connection failed and an error message was displayed:
>> "One of the usb devices connected to this computer has malfunctioned and
>> Windows does not recognise it......................"
>> I have tried different cables, each of the 6 USB ports on my pc,
>> re-installing the camera driver and rolling back to the last System
>> Checkpoint. Didn't fix the problem.
>>
>> To make it worse, now all my mass storage devices produce the same
>> symptoms - external hard drive, portable storage device for my camera,
>> Olympus MRobe mp3 player. I can't use any of them.
>>
>> All my other USB devices (DSL modem, printer and scanner still work fine)
>> and all the mass storage devices still work with my laptop.
>>
>> I'm running WXP SP2.
>>
>> I thought of doing a "Repair" on my XP installation, but my Windows CD is
>> SP1 with SP2 added as a download. I got an error message that the
>> version I was about to install is older than the version on my pc.
>> Should I uninstall SP2 and do a repair?
>>
>> Any other suggestions?
>>
>> Thanks for any advice.
>>
>> Michael
>>
>
>

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Thanks for these 2 replies.

The WIA service is definitely running. I had a look at the event logs, but
don't have the knowledge to interpret them.

I have now realised that the issue seems to be with USB 2 devices - as it
happens all my mass storage devices are USB 2, all the others are USB 1.

The camera, external hard drive and portable storage device all work if I
connect them via an old USB 1 external hub that I have - but they work
slowly of course.

I seem to remember that Device Manager used to show at least one USB 2 hub.
It doesn't now.

I have also re-installed the motherboard drivers (SIS chipset) including the
USB 2 patch.

Could it be a hardware problem?

Thanks again

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

Check if USB2.0 is enabled in BIOS.
Michael
"Michael Kilpatrick" <mkilpatr(at)optusnet(dot)com(dot)au> wrote in message
news:%234Y2KPttFHA.3864@TK2MSFTNGP12.phx.gbl...
>
>