Suddenly Windows Does Not Recognise My USB Mass Storage De..

Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

I had my Canon camera connected to my pc this evening via its USB cable.
Suddenly the connection failed and an error message was displayed:
"One of the usb devices connected to this computer has malfunctioned and
Windows does not recognise it......................"
I have tried different cables, each of the 6 USB ports on my pc,
re-installing the camera driver and rolling back to the last System
Checkpoint. Didn't fix the problem.

To make it worse, now all my mass storage devices produce the same
symptoms - external hard drive, portable storage device for my camera,
Olympus MRobe mp3 player. I can't use any of them.

All my other USB devices (DSL modem, printer and scanner still work fine)
and all the mass storage devices still work with my laptop.

I'm running WXP SP2.

I thought of doing a "Repair" on my XP installation, but my Windows CD is
SP1 with SP2 added as a download. I got an error message that the version I
was about to install is older than the version on my pc. Should I uninstall
SP2 and do a repair?

Any other suggestions?

Thanks for any advice.

Michael
5 answers Last reply
More about suddenly windows recognise mass storage
  1. Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

    The only thing I can think of is to uninstall the USB drivers reboot then
    plug in your camera to the usb port, this may work?

    "Michael Kilpatrick" wrote:

    > I had my Canon camera connected to my pc this evening via its USB cable.
    > Suddenly the connection failed and an error message was displayed:
    > "One of the usb devices connected to this computer has malfunctioned and
    > Windows does not recognise it......................"
    > I have tried different cables, each of the 6 USB ports on my pc,
    > re-installing the camera driver and rolling back to the last System
    > Checkpoint. Didn't fix the problem.
    >
    > To make it worse, now all my mass storage devices produce the same
    > symptoms - external hard drive, portable storage device for my camera,
    > Olympus MRobe mp3 player. I can't use any of them.
    >
    > All my other USB devices (DSL modem, printer and scanner still work fine)
    > and all the mass storage devices still work with my laptop.
    >
    > I'm running WXP SP2.
    >
    > I thought of doing a "Repair" on my XP installation, but my Windows CD is
    > SP1 with SP2 added as a download. I got an error message that the version I
    > was about to install is older than the version on my pc. Should I uninstall
    > SP2 and do a repair?
    >
    > Any other suggestions?
    >
    > Thanks for any advice.
    >
    > Michael
    >
    >
    >
  2. Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

    Did you turn off the system - instead of restart?
    Otherwise, check that WIA (Imagine Aqusition) Service is started - set it on
    Automatic. Also, check any issues in Events logs.
    You don't need to reinstall.
    Michael

    "Michael Kilpatrick" <mkilpatr(at)optusnet(dot)com(dot)au> wrote in message
    news:uaNdLVgtFHA.2328@TK2MSFTNGP10.phx.gbl...
    >I had my Canon camera connected to my pc this evening via its USB cable.
    >Suddenly the connection failed and an error message was displayed:
    > "One of the usb devices connected to this computer has malfunctioned and
    > Windows does not recognise it......................"
    > I have tried different cables, each of the 6 USB ports on my pc,
    > re-installing the camera driver and rolling back to the last System
    > Checkpoint. Didn't fix the problem.
    >
    > To make it worse, now all my mass storage devices produce the same
    > symptoms - external hard drive, portable storage device for my camera,
    > Olympus MRobe mp3 player. I can't use any of them.
    >
    > All my other USB devices (DSL modem, printer and scanner still work fine)
    > and all the mass storage devices still work with my laptop.
    >
    > I'm running WXP SP2.
    >
    > I thought of doing a "Repair" on my XP installation, but my Windows CD is
    > SP1 with SP2 added as a download. I got an error message that the version
    > I was about to install is older than the version on my pc. Should I
    > uninstall SP2 and do a repair?
    >
    > Any other suggestions?
    >
    > Thanks for any advice.
    >
    > Michael
    >
  3. Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

    Go into device manager from "SYSTEM" in CONTROL PANEL and check out the
    status. You may have to disable then enable again. Then restart.

    "Phillips" <afn18721@afn.org> wrote in message
    news:%23MYZHGptFHA.3236@TK2MSFTNGP09.phx.gbl...
    > Did you turn off the system - instead of restart?
    > Otherwise, check that WIA (Imagine Aqusition) Service is started - set it
    > on Automatic. Also, check any issues in Events logs.
    > You don't need to reinstall.
    > Michael
    >
    > "Michael Kilpatrick" <mkilpatr(at)optusnet(dot)com(dot)au> wrote in
    > message news:uaNdLVgtFHA.2328@TK2MSFTNGP10.phx.gbl...
    >>I had my Canon camera connected to my pc this evening via its USB cable.
    >>Suddenly the connection failed and an error message was displayed:
    >> "One of the usb devices connected to this computer has malfunctioned and
    >> Windows does not recognise it......................"
    >> I have tried different cables, each of the 6 USB ports on my pc,
    >> re-installing the camera driver and rolling back to the last System
    >> Checkpoint. Didn't fix the problem.
    >>
    >> To make it worse, now all my mass storage devices produce the same
    >> symptoms - external hard drive, portable storage device for my camera,
    >> Olympus MRobe mp3 player. I can't use any of them.
    >>
    >> All my other USB devices (DSL modem, printer and scanner still work fine)
    >> and all the mass storage devices still work with my laptop.
    >>
    >> I'm running WXP SP2.
    >>
    >> I thought of doing a "Repair" on my XP installation, but my Windows CD is
    >> SP1 with SP2 added as a download. I got an error message that the
    >> version I was about to install is older than the version on my pc.
    >> Should I uninstall SP2 and do a repair?
    >>
    >> Any other suggestions?
    >>
    >> Thanks for any advice.
    >>
    >> Michael
    >>
    >
    >
  4. Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

    Thanks for these 2 replies.

    The WIA service is definitely running. I had a look at the event logs, but
    don't have the knowledge to interpret them.

    I have now realised that the issue seems to be with USB 2 devices - as it
    happens all my mass storage devices are USB 2, all the others are USB 1.

    The camera, external hard drive and portable storage device all work if I
    connect them via an old USB 1 external hub that I have - but they work
    slowly of course.

    I seem to remember that Device Manager used to show at least one USB 2 hub.
    It doesn't now.

    I have also re-installed the motherboard drivers (SIS chipset) including the
    USB 2 patch.

    Could it be a hardware problem?

    Thanks again
  5. Archived from groups: microsoft.public.windowsxp.perform_maintain (More info?)

    Check if USB2.0 is enabled in BIOS.
    Michael
    "Michael Kilpatrick" <mkilpatr(at)optusnet(dot)com(dot)au> wrote in message
    news:%234Y2KPttFHA.3864@TK2MSFTNGP12.phx.gbl...
    >
    >
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