Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
I use McAfee for my anti-virus software (download
version) with automatic upgrades, so Symantec is not the
culprit this time.
Which hotfix are you referring to?
I went to the Microsoft website and check for any updates
and none where listed for my system.
I have no problems sending faxes, just viewing the list
after they have been sent (white screen with no right
scroll bar).
I do also have frequent reception problems, but I think
it may be on the sending side, because my modem
acknowledges the handshake, but the fax transmission does
not complete. I do get an error message saying that a
fax transmission was attempted, but not completed.
As far as software changes on my system, none that I can
think of that would affect my fax software. The software
was preinstalled by the factory (HP) and no CD's where
sent with the machine.
If there is some line of code that I could check for
errors it would be helpful for me to look at it and then
I could provide more specific information on what my
machine is "thinking".
Thanks for your help,
Kathy
>-----Original Message-----
>I've never seen this. Did you try the hotfix?
>What changes did you make to your system before this
started happening?
>--
>Russ Valentine
>[MVP-Outlook]
>"kathy" <anonymous@discussions.microsoft.com> wrote in
message
>news:029701c42435$e94534f0$a401280a@phx.gbl...
>> SP1 was installed on my computer the day it was
released
>> and so that does not solve the problem. The problem is
>> viewing the sent items list. I can right click on the
>> white screen and if there is something there it pops up
>> in the fax viewer. The problem is that I cannot see
the
>> list to know what to click on. In addition, the right
>> scroll bar has disappeared from my sent baox screen,
all
>> I have is the bottom scroll bar for shifting right and
>> left, I cannot scroll up or down on my list.
>>
>> Any help would be appreciated.
>>
>> Kathy
>> >-----Original Message-----
>> >A number of standard update and repair procedures
>> disabled the Fax Monitor
>> >in the initial release of Windows XP. These problems
>> were fixed in Service
>> >Pack 1. Make sure you apply SP1 or the update from
the
>> following article:
>> >
>> >http://support.microsoft.com/?kbid=322011
>> >You Cannot Preview a Fax in the Fax Console
>> >
>> >This may also apply:
>> >
>>
>http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6daf
>> b0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?
>> OpenDocument
>> >Microsoft Fax Monitor does not function properly after
>> installing Norton
>> >Internet Security
>> >
>> >Hal
>> >--
>> >Hal Hostetler, CPBE -- hhh@kvoa.com
>> >Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
>> >http://www.kvoa.com -- "When News breaks, we fix it!"
>> >KVOA Television, Tucson, AZ. NBC Channel 4
>> >Got Blues? - www.badnewsbluesband.com
>> >
>> >"Kathy" <anonymous@discussions.microsoft.com> wrote in
>> message
>> >news:1d4af01c42360$ae874630$a401280a@phx.gbl...
>> >> The entries in my Fax sent box suddenly are not
>> visible,
>> >> and the right scroll bar disappeared last week at
the
>> >> same time. I went to check one of my faxes I sent,
and
>> >> the box looked empty, even though the fax console
>> showed
>> >> files. I located the files that were in the box
>> through
>> >> windows explorer, and moved them to another folder.
>> The
>> >> problem is that new faxes I send are not visible in
the
>> >> sent fax folder on the console.
>> >>
>> >> Any ideas on how to fix this problem.
>> >>
>> >> I am still able to send and receive faxes, and my
>> >> incoming fax folder is ok, just my outgoing folder
is
>> >> basically invisible. This along with the missing
>> scroll
>> >> right bar are extremely frustrating, as I have a
home
>> >> office.
>> >
>> >
>> >.
>> >
>
>
>.
>
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