Archived from groups: microsoft.public.windowsxp.print_fax (More info?)
I have a Cannon MP360 (usb) printer scanner combo (new at
Christmas) which was working fine until about 2 months
ago. Then one day when attempting to print, a window
opened saying 'printer offline' - it wasn't. Oh dear;
uninstall and try to re-install again. Now it doesn't
appear in printers and faxes, even after multiple
attempts, so I can't select it in applications. The USB
controllers etc in device manager all appear ok, and I
can use it as a scanner, so it can't be a USB problem. It
appears under printers in device manager/show hidden
devices, and is always detected as 'new hardware found
and installed' when the machine is booted. The printer
works fine on another machine. Have tried new drivers
from Cannon's website rather than the supplied CD.
Cannon's help desk say they can't help further..must be a
windows problem.
I run Win XP home (have kept it updated) and Norton AV,
which was disabled at initial and subsequent installation
attempts. No other USB devices connected (ever) and have
resorted to a V.old parallel port printer to get things
done..
Hope someone can help..any guidance appreciated.
John.
I have a Cannon MP360 (usb) printer scanner combo (new at
Christmas) which was working fine until about 2 months
ago. Then one day when attempting to print, a window
opened saying 'printer offline' - it wasn't. Oh dear;
uninstall and try to re-install again. Now it doesn't
appear in printers and faxes, even after multiple
attempts, so I can't select it in applications. The USB
controllers etc in device manager all appear ok, and I
can use it as a scanner, so it can't be a USB problem. It
appears under printers in device manager/show hidden
devices, and is always detected as 'new hardware found
and installed' when the machine is booted. The printer
works fine on another machine. Have tried new drivers
from Cannon's website rather than the supplied CD.
Cannon's help desk say they can't help further..must be a
windows problem.
I run Win XP home (have kept it updated) and Norton AV,
which was disabled at initial and subsequent installation
attempts. No other USB devices connected (ever) and have
resorted to a V.old parallel port printer to get things
done..
Hope someone can help..any guidance appreciated.
John.