hi the av8 program has made the screen go blank on our laptop how do we fix this
[#0005ff]Restart the laptop and tap the Function 8 key - if you see the Advanced Boot menu, select Safe Mode with Networking and see if that starts properly. AV8 means nothing to me but if you mean AVG 8.0 it needs updating to the more recent AVG 9.0. If AV8 is a new fake AV that's trying to sell itself to you, use Safe Mode to download MalwareBytes from http://www.malwarebytes.com to scan and get rid of it. First, download CCleaner from http://www.piriform.com and use that to get rid of all the clutter and junk files so MBAM can do its job more quickly.
If the fake AV keepps popping up - even in Safe Mode - and prevents you form working, go Star then Run and type in msconfig then hit Enter. Under the StartUp tab, find anything that looks suspicious - not your usual programmes - and untick it then click Apply and OK. After the restart, tap F8 again for Safe Mode..