Confusion about what happens when contract expires

Archived from groups: alt.cellular.verizon (More info?)

"Swingman" <sbt@silcom.com> wrote in message
news:3U5Md.18186$Vj3.7375@newssvr17.news.prodigy.com...
My girlfriend called Verizon CS thinking her contract was about to expire
because she's had it for a year and on her bill there is "1y" listed after
both the plan and the promotions - she thought "1y" meant "one year" - but
the CSR told her she had a two year contract. She also wanted to know what
would happen to her plan and promotions when the contract DID expire and was
told that it would remain exactly the same, the only change being the added
benefit of going "month to month". Everything I've heard and read is
contrary to this, i.e. the promotions, such as free nights and weekends, go
away. How can my girlfriend find out for sure if she has a one year or two
year contract, and how her plan will change when the contract expires? TIA!

"1y" does mean a one year contract so tell her to haul out her original
paperwork to confirm what she signed up for. She does save important
paperwork, doesn't she;-)

Usually nothing changes when your contract ends. They just bill you the same
month to month. If you had and special time limited promotions-- e.g.,
one-time minutes, etc., they might expire but the basic terms and services
remain the same.

Ike

Archived from groups: alt.cellular.verizon (More info?)

>> My girlfriend called Verizon CS thinking her contract was
>> about to expire because she's had it for a year and on
>> her bill there is "1y" listed after both the plan and the
>> promotions - she thought "1y" meant "one year" - but the
>> CSR told her she had a two year contract. She also
>> wanted to know what would happen to her plan and
>> promotions when the contract DID expire and was told that
>> it would remain exactly the same, the only change being
>> the added benefit of going "month to month". Everything
>> I've heard and read is contrary to this, i.e. the
>> promotions, such as free nights and weekends, go away.
>> How can my girlfriend find out for sure if she has a one
>> year or two year contract, and how her plan will change
>> when the contract expires? TIA!
>>
> "1y" does mean a one year contract so tell her to haul out
> her original paperwork to confirm what she signed up for.
> She does save important paperwork, doesn't she;-)
>
> Usually nothing changes when your contract ends. They just
> bill you the same month to month. If you had and special
> time limited promotions-- e.g., one-time minutes, etc.,
> they might expire but the basic terms and services remain
> the same.
>
> Ike

Regarding the original contract my understanding is she
negotiated it over the phone (she was "re-upping" ) so there
is no paperwork. Her bill is the only hard copy that shows
plan details. If her contract does in fact expire this
month, will that show on next month's bill?

Archived from groups: alt.cellular.verizon (More info?)

> "Swingman" <sbt@silcom.com> wrote in message
> news:aPcMd.25805$by5.2334@newssvr19.news.prodigy.com...
>>>> My girlfriend called Verizon CS thinking her contract
>>>> was about to expire because she's had it for a year and
>>>> on her bill there is "1y" listed after both the plan
>>>> and the promotions - she thought "1y" meant "one
>>>> year" - but the CSR told her she had a two year
>>>> contract. She also wanted to know what would happen to
>>>> her plan and promotions when the contract DID expire
>>>> and was told that it would remain exactly the same, the
>>>> only change being the added benefit of going "month to
>>>> month". Everything I've heard and read is contrary to
>>>> this, i.e. the promotions, such as free nights and
>>>> weekends, go away. How can my girlfriend find out for
>>>> sure if she has a one year or two year contract, and
>>>> how her plan will change when the contract expires?
>>>> TIA!
>>>>
>>> "1y" does mean a one year contract so tell her to haul
>>> out her original paperwork to confirm what she signed up
>>> for. She does save important paperwork, doesn't she;-)
>>>
>>> Usually nothing changes when your contract ends. They
>>> just bill you the same month to month. If you had and
>>> special time limited promotions-- e.g., one-time
>>> minutes, etc., they might expire but the basic terms and
>>> services remain the same.
>>>
>>> Ike
>>
>> Regarding the original contract my understanding is she
>> negotiated it over the phone (she was "re-upping" ) so
>> there is no paperwork. Her bill is the only hard copy
>> that shows plan details. If her contract does in fact
>> expire this month, will that show on next month's bill?
>>
>

"Julie Ruin" <julieruin@mixmail.com> wrote in message
news:rtdMd.5643$6u.819@fed1read02...
> Verizon will not tell you on the bill that the contract is
> expired.

Well, I understand that they won't go out of their way, but
will the bill show any plan changes, such as the promotions
having been canceled?

Archived from groups: alt.cellular.verizon (More info?)

On Wed, 2 Feb 2005 15:36:04 -0800, "Julie Ruin"
<julieruin@mixmail.com> wrote:

>Verizon will not tell you on the bill that the contract is expired.

Yeah, they'll just start sending you letters inviting you to come in
to take advantage of their "new plans", usually with an accessory
discount as an incentive to get you in the store.