Hi you all,
I’m not very technical I’m afraid, but have been having a recurring problem with my computer shutting down unexpectedly, so I would be very grateful for any advice on how to solve the problem.
I’m not sure what information is best to give, so if you are able to help me and I’ve missed something, I’ll do my best to provide whatever you need.
The problem:
While I’ve been playing two separate games – Dungeon Siege 3 and Civilization 5 – my computer shuts down at seemingly random times. Well, it sort of shuts down. The power light stays on and the hard drive starts spinning so fast I think the poor thing would take off if it was attached to something aerodynamic. Otherwise, it is completely unresponsive and my monitor tells me it has no signal input.
My system:
Operating System: Windows 7 Ultimate x64 Service Pack 1
CPU: Intel Core i7 830
Display Adaptor: AMD Radeon HD 6900 Series, 2GB (it’s a HD6950 I think, but the exact number disappeared after I updated the catalyst control panel to, unsuccessfully, try and solve my problem)
Motherboard: ASUS P7H55-M LX
Memory: 8GB DDR3 Corsair CMV4GX3N1A1333C9, split into two slots (whatever that means)
Hard Drive: Seagate ST31500341AS
--- All this information comes from a diagnostic program I downloaded from CNET called CIW
Troubleshooting (well, my very poor version of it):
From looking around on various forums, I think the problem may have to do with my power supply (PSU) being faulty/insufficient. Or, perhaps my computer is overheating.
As the heat problem was easier to check, I downloaded two different applications (CUPID HW Monitor and SpeedFan). Both report that the cores of my CPU reach a maximum of 81C – as near as I can tell – when I’m using the games I mentioned above . When I start up the computer and leave it idle for a while, the temperature of the cores average around 40C. The computer is a year old and the fan inside sounds like it’s working (I think there’s a fan on the graphics card too). It seems like the cooling system, such as it is, is working properly, and I don’t think the heat is excessive – but, maybe I’m completely wrong.
In a nutshell:
I think the problem is possibly with my PSU. I have absolutely no idea how to check this though. Perhaps it’s something entirely different. What's very strange is, both games that I am experiencing problems with worked for many months, with no problem at all, until around three weeks ago. I haven’t installed any software during this time and no windows updates coinside with the problem either.
The only factor that I can think of is that I’m running the computer off of a uninterruptable power supply (UPS). I’m doing this because I moved to Africa about eight months ago and the electricity’s a bit variable here. I’ve run the computer with two separate UPS’s – both strong enough to handle its power needs, I think (hope) – so I’m not sure if this is the problem.
Anyway, thank you so much for reading if you’ve gotten this far. I would really really appreciate any advice you have to offer.
I’m not very technical I’m afraid, but have been having a recurring problem with my computer shutting down unexpectedly, so I would be very grateful for any advice on how to solve the problem.
I’m not sure what information is best to give, so if you are able to help me and I’ve missed something, I’ll do my best to provide whatever you need.
The problem:
While I’ve been playing two separate games – Dungeon Siege 3 and Civilization 5 – my computer shuts down at seemingly random times. Well, it sort of shuts down. The power light stays on and the hard drive starts spinning so fast I think the poor thing would take off if it was attached to something aerodynamic. Otherwise, it is completely unresponsive and my monitor tells me it has no signal input.
My system:
Operating System: Windows 7 Ultimate x64 Service Pack 1
CPU: Intel Core i7 830
Display Adaptor: AMD Radeon HD 6900 Series, 2GB (it’s a HD6950 I think, but the exact number disappeared after I updated the catalyst control panel to, unsuccessfully, try and solve my problem)
Motherboard: ASUS P7H55-M LX
Memory: 8GB DDR3 Corsair CMV4GX3N1A1333C9, split into two slots (whatever that means)
Hard Drive: Seagate ST31500341AS
--- All this information comes from a diagnostic program I downloaded from CNET called CIW
Troubleshooting (well, my very poor version of it):
From looking around on various forums, I think the problem may have to do with my power supply (PSU) being faulty/insufficient. Or, perhaps my computer is overheating.
As the heat problem was easier to check, I downloaded two different applications (CUPID HW Monitor and SpeedFan). Both report that the cores of my CPU reach a maximum of 81C – as near as I can tell – when I’m using the games I mentioned above . When I start up the computer and leave it idle for a while, the temperature of the cores average around 40C. The computer is a year old and the fan inside sounds like it’s working (I think there’s a fan on the graphics card too). It seems like the cooling system, such as it is, is working properly, and I don’t think the heat is excessive – but, maybe I’m completely wrong.
In a nutshell:
I think the problem is possibly with my PSU. I have absolutely no idea how to check this though. Perhaps it’s something entirely different. What's very strange is, both games that I am experiencing problems with worked for many months, with no problem at all, until around three weeks ago. I haven’t installed any software during this time and no windows updates coinside with the problem either.
The only factor that I can think of is that I’m running the computer off of a uninterruptable power supply (UPS). I’m doing this because I moved to Africa about eight months ago and the electricity’s a bit variable here. I’ve run the computer with two separate UPS’s – both strong enough to handle its power needs, I think (hope) – so I’m not sure if this is the problem.
Anyway, thank you so much for reading if you’ve gotten this far. I would really really appreciate any advice you have to offer.