Add A Printer Button non-responsive

[alman]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

On a brand new machine when I go to add a local printer
[HP LaserJet 1300] I get no response/action from the
computer [does not start the add printer wizard].

Have tried sfc /scannow. Have stopped and restarted the
Print Spooler Service.
Even when I reboot the computer detects the printer but it
cannot install the printer.

Please help.

Thanks.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

This is a USB printer, correct? Install the software BEFORE connecting the
printer.
--
Cari
MS-MVP Windows Technologies - Printing/Imaging/Hardware
www.coribright.com

"alman" <anonymous@discussions.microsoft.com> wrote in message
news:17bc701c44981$b23ff000$a401280a@phx.gbl...
> On a brand new machine when I go to add a local printer
> [HP LaserJet 1300] I get no response/action from the
> computer [does not start the add printer wizard].
>
> Have tried sfc /scannow. Have stopped and restarted the
> Print Spooler Service.
> Even when I reboot the computer detects the printer but it
> cannot install the printer.
>
> Please help.
>
> Thanks.