hp photosmart software

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Hi some time ago i installed a 7350 on my pc , i was told that the software included cd writing material also. my pc started shutting down for no reason. i uninstalled the photosmart but no difference, still shutting down. was told my cd writer had packed in, coinsidence perhaps. i replaced the writer for a dvd writer 2 weeks ago problem solved, pc working great. the night before last i reinstalled the photosmart 7350 with the disk provided by hp, including memories disc creator, photo imaging etc. and immediately the pc goes back to shutting itself off a few times before it stays on and i am able to use it. I am now certain that the 7350 software is causing this problem and don't want to ruin my new writer, the printer works fine, but now even though i have system restored to before the install i get the pc shutting off
Hp haven't been much help at all, i hoped someone has come across this themselves as i am no computer expert and am stuggling to make sense of it. i thought i done everything right
cheers

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

hi, i just double checked and there were some more files that need deleting by the uninstaller. i have now reinstalled fully with my antivirus and firewall off and only connecting the printer when prompted, i'll keep you posted as to what happens
cheers, donno

"Cari (MS MVP)" wrote:

> Did you completely uninstall?
>
> http://members.shaw.ca/bsanders/Cl [...] rivers.htm
> --
> Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
> www.coribright.com
>
>
> "donno" <donno@discussions.microsoft.com> wrote in message
> news:51C3F3C1-AE81-4238-A534-4FC6F0F5B6F0@microsoft.com...
> > Hi some time ago i installed a 7350 on my pc , i was told that the
> > software included cd writing material also. my pc started shutting down
> > for no reason. i uninstalled the photosmart but no difference, still
> > shutting down. was told my cd writer had packed in, coinsidence perhaps. i
> > replaced the writer for a dvd writer 2 weeks ago problem solved, pc
> > working great. the night before last i reinstalled the photosmart 7350
> > with the disk provided by hp, including memories disc creator, photo
> > imaging etc. and immediately the pc goes back to shutting itself off a few
> > times before it stays on and i am able to use it. I am now certain that
> > the 7350 software is causing this problem and don't want to ruin my new
> > writer, the printer works fine, but now even though i have system restored
> > to before the install i get the pc shutting off
> > Hp haven't been much help at all, i hoped someone has come across this
> > themselves as i am no computer expert and am stuggling to make sense of
> > it. i thought i done everything right
> > cheers
>
>
>

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

its gone potty again, it was fine last night and this morning. but i have just lost my monitor with the pc running, i had to restart to get it back. i am not getting any online crash reports anymore though, i was before installing the new writer. Was told to check event viewer, in applications i got loads of True Vector Engine errors. i really haven't a clue as to what is happening

"Cari (MS-MVP)" wrote:

> Excellent news..... good luck and let us know!
> --
> Cari
> MS-MVP Windows Technologies - Printing/Imaging/Hardware
> www.coribright.com
>
> "donno" <donno@discussions.microsoft.com> wrote in message
> newsBE0C69D-DD95-4FC9-B9C3-02EC60291A52@microsoft.com...
> > hi, i just double checked and there were some more files that need
> > deleting by the uninstaller. i have now reinstalled fully with my
> > antivirus and firewall off and only connecting the printer when prompted,
> > i'll keep you posted as to what happens
> > cheers, donno
> >
> > "Cari (MS MVP)" wrote:
> >
> >> Did you completely uninstall?
> >>
> >> http://members.shaw.ca/bsanders/Cl [...] rivers.htm
> >> --
> >> Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
> >> www.coribright.com
> >>
> >>
> >> "donno" <donno@discussions.microsoft.com> wrote in message
> >> news:51C3F3C1-AE81-4238-A534-4FC6F0F5B6F0@microsoft.com...
> >> > Hi some time ago i installed a 7350 on my pc , i was told that the
> >> > software included cd writing material also. my pc started shutting down
> >> > for no reason. i uninstalled the photosmart but no difference, still
> >> > shutting down. was told my cd writer had packed in, coinsidence
> >> > perhaps. i
> >> > replaced the writer for a dvd writer 2 weeks ago problem solved, pc
> >> > working great. the night before last i reinstalled the photosmart 7350
> >> > with the disk provided by hp, including memories disc creator, photo
> >> > imaging etc. and immediately the pc goes back to shutting itself off a
> >> > few
> >> > times before it stays on and i am able to use it. I am now certain that
> >> > the 7350 software is causing this problem and don't want to ruin my new
> >> > writer, the printer works fine, but now even though i have system
> >> > restored
> >> > to before the install i get the pc shutting off
> >> > Hp haven't been much help at all, i hoped someone has come across this
> >> > themselves as i am no computer expert and am stuggling to make sense of
> >> > it. i thought i done everything right
> >> > cheers
> >>
> >>
> >>
>
>
>

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Do you have Zone Alarm installed?
--
Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
www.coribright.com

"donno" <donno@discussions.microsoft.com> wrote in message
news:46B8BA85-262A-491C-BC14-DF704A0A312A@microsoft.com...
> its gone potty again, it was fine last night and this morning. but i have
> just lost my monitor with the pc running, i had to restart to get it back.
> i am not getting any online crash reports anymore though, i was before
> installing the new writer. Was told to check event viewer, in applications
> i got loads of True Vector Engine errors. i really haven't a clue as to
> what is happening
>
> "Cari (MS-MVP)" wrote:
>
>> Excellent news..... good luck and let us know!
>> --
>> Cari
>> MS-MVP Windows Technologies - Printing/Imaging/Hardware
>> www.coribright.com
>>
>> "donno" <donno@discussions.microsoft.com> wrote in message
>> newsBE0C69D-DD95-4FC9-B9C3-02EC60291A52@microsoft.com...
>> > hi, i just double checked and there were some more files that need
>> > deleting by the uninstaller. i have now reinstalled fully with my
>> > antivirus and firewall off and only connecting the printer when
>> > prompted,
>> > i'll keep you posted as to what happens
>> > cheers, donno
>> >
>> > "Cari (MS MVP)" wrote:
>> >
>> >> Did you completely uninstall?
>> >>
>> >> http://members.shaw.ca/bsanders/Cl [...] rivers.htm
>> >> --
>> >> Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
>> >> www.coribright.com
>> >>
>> >>
>> >> "donno" <donno@discussions.microsoft.com> wrote in message
>> >> news:51C3F3C1-AE81-4238-A534-4FC6F0F5B6F0@microsoft.com...
>> >> > Hi some time ago i installed a 7350 on my pc , i was told that the
>> >> > software included cd writing material also. my pc started shutting
>> >> > down
>> >> > for no reason. i uninstalled the photosmart but no difference, still
>> >> > shutting down. was told my cd writer had packed in, coinsidence
>> >> > perhaps. i
>> >> > replaced the writer for a dvd writer 2 weeks ago problem solved, pc
>> >> > working great. the night before last i reinstalled the photosmart
>> >> > 7350
>> >> > with the disk provided by hp, including memories disc creator, photo
>> >> > imaging etc. and immediately the pc goes back to shutting itself off
>> >> > a
>> >> > few
>> >> > times before it stays on and i am able to use it. I am now certain
>> >> > that
>> >> > the 7350 software is causing this problem and don't want to ruin my
>> >> > new
>> >> > writer, the printer works fine, but now even though i have system
>> >> > restored
>> >> > to before the install i get the pc shutting off
>> >> > Hp haven't been much help at all, i hoped someone has come across
>> >> > this
>> >> > themselves as i am no computer expert and am stuggling to make sense
>> >> > of
>> >> > it. i thought i done everything right
>> >> > cheers
>> >>
>> >>
>> >>
>>
>>
>>

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Hi

Have you still got the True Vector problem? If so, make sure that you have
the XP Firewall enabled via Control Panel>Network Connections. Then
shutdown ZA and uninstall it. See if you have the same problem(s) then.

You can then download a newer version of ZA - v 4.5, not v5:

http://download.zonelabs.com/bin/f [...] story.html

--

Will Denny
MS-MVP Windows - Shell/User
Please reply to the News Groups


"donno" <donno@discussions.microsoft.com> wrote in message
news:9B77D7A5-FE61-48D4-B808-ADFDA80065C2@microsoft.com...
| yes, i have version 3.7, but have used this for years!
|
| "Cari (MS MVP)" wrote:
|
| > Do you have Zone Alarm installed?
| > --
| > Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
| > www.coribright.com
| >
| > "donno" <donno@discussions.microsoft.com> wrote in message
| > news:46B8BA85-262A-491C-BC14-DF704A0A312A@microsoft.com...
| > > its gone potty again, it was fine last night and this morning. but i
have
| > > just lost my monitor with the pc running, i had to restart to get it
back.
| > > i am not getting any online crash reports anymore though, i was before
| > > installing the new writer. Was told to check event viewer, in
applications
| > > i got loads of True Vector Engine errors. i really haven't a clue as
to
| > > what is happening
| > >
| > > "Cari (MS-MVP)" wrote:
| > >
| > >> Excellent news..... good luck and let us know!
| > >> --
| > >> Cari
| > >> MS-MVP Windows Technologies - Printing/Imaging/Hardware
| > >> www.coribright.com
| > >>
| > >> "donno" <donno@discussions.microsoft.com> wrote in message
| > >> newsBE0C69D-DD95-4FC9-B9C3-02EC60291A52@microsoft.com...
| > >> > hi, i just double checked and there were some more files that need
| > >> > deleting by the uninstaller. i have now reinstalled fully with my
| > >> > antivirus and firewall off and only connecting the printer when
| > >> > prompted,
| > >> > i'll keep you posted as to what happens
| > >> > cheers, donno
| > >> >
| > >> > "Cari (MS MVP)" wrote:
| > >> >
| > >> >> Did you completely uninstall?
| > >> >>
| > >> >> http://members.shaw.ca/bsanders/Cl [...] rivers.htm
| > >> >> --
| > >> >> Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
| > >> >> www.coribright.com
| > >> >>
| > >> >>
| > >> >> "donno" <donno@discussions.microsoft.com> wrote in message
| > >> >> news:51C3F3C1-AE81-4238-A534-4FC6F0F5B6F0@microsoft.com...
| > >> >> > Hi some time ago i installed a 7350 on my pc , i was told that
the
| > >> >> > software included cd writing material also. my pc started
shutting
| > >> >> > down
| > >> >> > for no reason. i uninstalled the photosmart but no difference,
still
| > >> >> > shutting down. was told my cd writer had packed in, coinsidence
| > >> >> > perhaps. i
| > >> >> > replaced the writer for a dvd writer 2 weeks ago problem solved,
pc
| > >> >> > working great. the night before last i reinstalled the
photosmart
| > >> >> > 7350
| > >> >> > with the disk provided by hp, including memories disc creator,
photo
| > >> >> > imaging etc. and immediately the pc goes back to shutting itself
off
| > >> >> > a
| > >> >> > few
| > >> >> > times before it stays on and i am able to use it. I am now
certain
| > >> >> > that
| > >> >> > the 7350 software is causing this problem and don't want to ruin
my
| > >> >> > new
| > >> >> > writer, the printer works fine, but now even though i have
system
| > >> >> > restored
| > >> >> > to before the install i get the pc shutting off
| > >> >> > Hp haven't been much help at all, i hoped someone has come
across
| > >> >> > this
| > >> >> > themselves as i am no computer expert and am stuggling to make
sense
| > >> >> > of
| > >> >> > it. i thought i done everything right
| > >> >> > cheers
| > >> >>
| > >> >>
| > >> >>
| > >>
| > >>
| > >>
| >
| >
| >

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Hi

See if the following link helps:

"0x0000000A: IRQL_NOT_LESS_OR_EQUAL"
http://aumha.org/win5/kbestop.php#0x0a

--

Will Denny
MS-MVP Windows - Shell/User
Please reply to the News Groups


"donno" <donno@discussions.microsoft.com> wrote in message
news:F4F9311E-4D1F-42A2-8B99-03ED43634FED@microsoft.com...
| I haven't uninstalled the zonealarm yet because i just got a blue screen
with a stop msg.
| STOP:0x0000000A (OxF5A39000, 0x00000002, 0x00000001, 0x80524E3A)
|
| anyone know what thats all about?
|
| "Will Denny" wrote:
|
| > Hi
| >
| > Have you still got the True Vector problem? If so, make sure that you
have
| > the XP Firewall enabled via Control Panel>Network Connections. Then
| > shutdown ZA and uninstall it. See if you have the same problem(s) then.
| >
| > You can then download a newer version of ZA - v 4.5, not v5:
| >
| >
http://download.zonelabs.com/bin/f [...] story.html
| >
| > --
| >
| > Will Denny
| > MS-MVP Windows - Shell/User
| > Please reply to the News Groups
| >
| >
| > "donno" <donno@discussions.microsoft.com> wrote in message
| > news:9B77D7A5-FE61-48D4-B808-ADFDA80065C2@microsoft.com...
| > | yes, i have version 3.7, but have used this for years!
| > |
| > | "Cari (MS MVP)" wrote:
| > |
| > | > Do you have Zone Alarm installed?
| > | > --
| > | > Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
| > | > www.coribright.com
| > | >
| > | > "donno" <donno@discussions.microsoft.com> wrote in message
| > | > news:46B8BA85-262A-491C-BC14-DF704A0A312A@microsoft.com...
| > | > > its gone potty again, it was fine last night and this morning. but
i
| > have
| > | > > just lost my monitor with the pc running, i had to restart to get
it
| > back.
| > | > > i am not getting any online crash reports anymore though, i was
before
| > | > > installing the new writer. Was told to check event viewer, in
| > applications
| > | > > i got loads of True Vector Engine errors. i really haven't a clue
as
| > to
| > | > > what is happening
| > | > >
| > | > > "Cari (MS-MVP)" wrote:
| > | > >
| > | > >> Excellent news..... good luck and let us know!
| > | > >> --
| > | > >> Cari
| > | > >> MS-MVP Windows Technologies - Printing/Imaging/Hardware
| > | > >> www.coribright.com
| > | > >>
| > | > >> "donno" <donno@discussions.microsoft.com> wrote in message
| > | > >> newsBE0C69D-DD95-4FC9-B9C3-02EC60291A52@microsoft.com...
| > | > >> > hi, i just double checked and there were some more files that
need
| > | > >> > deleting by the uninstaller. i have now reinstalled fully with
my
| > | > >> > antivirus and firewall off and only connecting the printer when
| > | > >> > prompted,
| > | > >> > i'll keep you posted as to what happens
| > | > >> > cheers, donno
| > | > >> >
| > | > >> > "Cari (MS MVP)" wrote:
| > | > >> >
| > | > >> >> Did you completely uninstall?
| > | > >> >>
| > | > >> >> http://members.shaw.ca/bsanders/Cl [...] rivers.htm
| > | > >> >> --
| > | > >> >> Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
| > | > >> >> www.coribright.com
| > | > >> >>
| > | > >> >>
| > | > >> >> "donno" <donno@discussions.microsoft.com> wrote in message
| > | > >> >> news:51C3F3C1-AE81-4238-A534-4FC6F0F5B6F0@microsoft.com...
| > | > >> >> > Hi some time ago i installed a 7350 on my pc , i was told
that
| > the
| > | > >> >> > software included cd writing material also. my pc started
| > shutting
| > | > >> >> > down
| > | > >> >> > for no reason. i uninstalled the photosmart but no
difference,
| > still
| > | > >> >> > shutting down. was told my cd writer had packed in,
coinsidence
| > | > >> >> > perhaps. i
| > | > >> >> > replaced the writer for a dvd writer 2 weeks ago problem
solved,
| > pc
| > | > >> >> > working great. the night before last i reinstalled the
| > photosmart
| > | > >> >> > 7350
| > | > >> >> > with the disk provided by hp, including memories disc
creator,
| > photo
| > | > >> >> > imaging etc. and immediately the pc goes back to shutting
itself
| > off
| > | > >> >> > a
| > | > >> >> > few
| > | > >> >> > times before it stays on and i am able to use it. I am now
| > certain
| > | > >> >> > that
| > | > >> >> > the 7350 software is causing this problem and don't want to
ruin
| > my
| > | > >> >> > new
| > | > >> >> > writer, the printer works fine, but now even though i have
| > system
| > | > >> >> > restored
| > | > >> >> > to before the install i get the pc shutting off
| > | > >> >> > Hp haven't been much help at all, i hoped someone has come
| > across
| > | > >> >> > this
| > | > >> >> > themselves as i am no computer expert and am stuggling to
make
| > sense
| > | > >> >> > of
| > | > >> >> > it. i thought i done everything right
| > | > >> >> > cheers
| > | > >> >>
| > | > >> >>
| > | > >> >>
| > | > >>
| > | > >>
| > | > >>
| > | >
| > | >
| > | >
| >
| >