HP Officejet D155Xi -- Can't be Repaired

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I purchases an HP Officejet D155Xi about 18 months ago and was happy
with the quality and performance of the device. Then, about two months
ago (shortly after the one-year warantee expired), the scanner/copier
stopped working. I called two separate HP repair houses. Both of them
confirmed the scanner-laser was kaput and needed to be replaced.
However, HP has a policy that all HP Officejet D155Xi must be repaired
in-house and the field repairmen were not allowed to do it. They
couldn't do it even if they wanted, because HP wouldn't sell them the
parts.

OK, I pack the thing up and send it to in-house repair (via the local
Radio Schack). Two weeks later the HP in-house repair people phone me
with the news that the scanner/copier portion of the all-in-one device
cannot be fixed. However, they are happy to sell me a refurbished
device for $277.50 with a 30-day warantee.

My recommendation: do not buy this printer. It will stop working
shortly after the warantee expires and HP will not repair it.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Maybe one of the rare cases where an extended warranty would have come in
handy.
--
Cari
MS-MVP Windows Technologies - Printing/Imaging/Hardware
www.coribright.com

"NJ Stark" <njstark@clinicaldevice.com> wrote in message
news:21b0c63f.0407100812.5b776bc7@posting.google.com...
>I purchases an HP Officejet D155Xi about 18 months ago and was happy
> with the quality and performance of the device. Then, about two months
> ago (shortly after the one-year warantee expired), the scanner/copier
> stopped working. I called two separate HP repair houses. Both of them
> confirmed the scanner-laser was kaput and needed to be replaced.
> However, HP has a policy that all HP Officejet D155Xi must be repaired
> in-house and the field repairmen were not allowed to do it. They
> couldn't do it even if they wanted, because HP wouldn't sell them the
> parts.
>
> OK, I pack the thing up and send it to in-house repair (via the local
> Radio Schack). Two weeks later the HP in-house repair people phone me
> with the news that the scanner/copier portion of the all-in-one device
> cannot be fixed. However, they are happy to sell me a refurbished
> device for $277.50 with a 30-day warantee.
>
> My recommendation: do not buy this printer. It will stop working
> shortly after the warantee expires and HP will not repair it.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Cari (MS-MVP) wrote:
> Maybe one of the rare cases where an extended warranty would have
> come in handy.

Will said you tried to contact me - the address you have for me is valid and
working.

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I purchased an HP psc 1350 all in one printer...they sell for about $130.00.
it works fine and has several photo options on the front cover if your are
into digital photography.

best regards,
pockets

"NJ Stark" wrote:

> I purchases an HP Officejet D155Xi about 18 months ago and was happy
> with the quality and performance of the device. Then, about two months
> ago (shortly after the one-year warantee expired), the scanner/copier
> stopped working. I called two separate HP repair houses. Both of them
> confirmed the scanner-laser was kaput and needed to be replaced.
> However, HP has a policy that all HP Officejet D155Xi must be repaired
> in-house and the field repairmen were not allowed to do it. They
> couldn't do it even if they wanted, because HP wouldn't sell them the
> parts.
>
> OK, I pack the thing up and send it to in-house repair (via the local
> Radio Schack). Two weeks later the HP in-house repair people phone me
> with the news that the scanner/copier portion of the all-in-one device
> cannot be fixed. However, they are happy to sell me a refurbished
> device for $277.50 with a 30-day warantee.
>
> My recommendation: do not buy this printer. It will stop working
> shortly after the warantee expires and HP will not repair it.
>