Hello,my Laptop has an error with this title"failure windows update 1 to 1" and each time that I want to start my Notebook, it writes "preparing to configuration windows, do not turn off your computer" and then it stays in this page.
could you guide me?
It sounds like an update or two failed to install at some point and is now hanging the system up. Try accessing system restore and restoring your PC to an earlier date. If that works, then try installing the updates again.