My Printers Folder is Empty

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I have a new Dell computer with Windows XP professional. Yesterday toward the end of the day, I was all of a sudden unable to print. Upon investigation, I discovered my printers and faxes folder was totally empty. If I click on "Add a printer," I get an error message stating "Operation could not be completed." I tried to re-install the software for the printer (Brother HL-1850) via the cd, but don't get very far before I get this message: "Installshield Engine has encountered a problem and needs to close," after which I'm back to where I started....

Any input would be appreciated.
Thanks,

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Printers and Faxes need the "Print Spooler Service" to be running. Check if
the spooler service is running. ( Run services.msc and check the status of
'Print Service'). Give us more details on the problem if the issue still
persists even after spooler service is started.

--
Naresh Chandrasekaran,
Microsoft Printing, Imaging and Fax Team

This posting is provided "AS IS" with no warranties, and confers no rights.

Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

"Kris Schmucker" <Kris Schmucker@discussions.microsoft.com> wrote in message
news:FF9A5EEE-C4B5-4ED2-8274-4A58616D4FD4@microsoft.com...
> I have a new Dell computer with Windows XP professional. Yesterday toward
the end of the day, I was all of a sudden unable to print. Upon
investigation, I discovered my printers and faxes folder was totally empty.
If I click on "Add a printer," I get an error message stating "Operation
could not be completed." I tried to re-install the software for the printer
(Brother HL-1850) via the cd, but don't get very far before I get this
message: "Installshield Engine has encountered a problem and needs to
close," after which I'm back to where I started....
>
> Any input would be appreciated.
> Thanks,
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I tried that. This was on a new Dell computer that came with Windows XP already installed. This was, in fact, the second time this happened. I had returned my first order because of a very similar problem and Dell sent me a replacement. This second new computer worked ok for a couple weeks, but then it started giving me these same issues. We had to end up totally reinstalling Windows XP. So far, it is working great after the fresh reinstallation. My IT person thinks it is a Windows XP issue.

"Naresh [MSFT]" wrote:

> Printers and Faxes need the "Print Spooler Service" to be running. Check if
> the spooler service is running. ( Run services.msc and check the status of
> 'Print Service'). Give us more details on the problem if the issue still
> persists even after spooler service is started.
>
> --
> Naresh Chandrasekaran,
> Microsoft Printing, Imaging and Fax Team
>
> This posting is provided "AS IS" with no warranties, and confers no rights.
>
> Please do not send email directly to this alias. This alias is for newsgroup
> purposes only.
>
> "Kris Schmucker" <Kris Schmucker@discussions.microsoft.com> wrote in message
> news:FF9A5EEE-C4B5-4ED2-8274-4A58616D4FD4@microsoft.com...
> > I have a new Dell computer with Windows XP professional. Yesterday toward
> the end of the day, I was all of a sudden unable to print. Upon
> investigation, I discovered my printers and faxes folder was totally empty.
> If I click on "Add a printer," I get an error message stating "Operation
> could not be completed." I tried to re-install the software for the printer
> (Brother HL-1850) via the cd, but don't get very far before I get this
> message: "Installshield Engine has encountered a problem and needs to
> close," after which I'm back to where I started....
> >
> > Any input would be appreciated.
> > Thanks,
> >
>
>
>