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Problems getting XP fax capability to work with Vonage

Last response: in Windows XP
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July 16, 2004 4:43:08 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I have pulled my hair out trying to get windows XP Pro's fax
capability to work with Vonage. It appears to be installed properly,
but wont send a complete fax. And the receive is spotty as well, in
fact in all my test runs I have yet to successfully send or receive
any fax completely.

I contacted vonage and they said they dont fully support "soft" fax
capabilities, and the recommended I get a stand alone fax machine and
they said that should work fine. The also said I can attemp to lower
the speed of the fax, and that might help.

It does seem ironic that Vonage, a company that is based on making the
computer work for you, does not support this. But I also have not
been able to locate anywhere how to lower the speeds of the internal
fax system.

Any advice would be great.

Aaron
Anonymous
July 16, 2004 7:45:23 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

What in the world is Vonage, and why would they have anything to do with
your faxing from Windows XP?
Faxing just uses your analog phone line. It's just you and your phone
company. Period. No one else is involved.
--
Russ Valentine
[MVP-Outlook]
"hda" <aaron@iskowitz.net> wrote in message
news:5a9b8fc4.0407161143.6fa93066@posting.google.com...
> I have pulled my hair out trying to get windows XP Pro's fax
> capability to work with Vonage. It appears to be installed properly,
> but wont send a complete fax. And the receive is spotty as well, in
> fact in all my test runs I have yet to successfully send or receive
> any fax completely.
>
> I contacted vonage and they said they dont fully support "soft" fax
> capabilities, and the recommended I get a stand alone fax machine and
> they said that should work fine. The also said I can attemp to lower
> the speed of the fax, and that might help.
>
> It does seem ironic that Vonage, a company that is based on making the
> computer work for you, does not support this. But I also have not
> been able to locate anywhere how to lower the speeds of the internal
> fax system.
>
> Any advice would be great.
>
> Aaron
Anonymous
July 16, 2004 9:46:44 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Russ, Vonage is telephone over IP (http://www.vonage.com/).

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Got Blues? - www.badnewsbluesband.com

"Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
news:ujq7WX3aEHA.2516@TK2MSFTNGP10.phx.gbl...
> What in the world is Vonage, and why would they have anything to do with
> your faxing from Windows XP?
> Faxing just uses your analog phone line. It's just you and your phone
> company. Period. No one else is involved.
> --
> Russ Valentine
> [MVP-Outlook]
> "hda" <aaron@iskowitz.net> wrote in message
> news:5a9b8fc4.0407161143.6fa93066@posting.google.com...
> > I have pulled my hair out trying to get windows XP Pro's fax
> > capability to work with Vonage. It appears to be installed properly,
> > but wont send a complete fax. And the receive is spotty as well, in
> > fact in all my test runs I have yet to successfully send or receive
> > any fax completely.
> >
> > I contacted vonage and they said they dont fully support "soft" fax
> > capabilities, and the recommended I get a stand alone fax machine and
> > they said that should work fine. The also said I can attemp to lower
> > the speed of the fax, and that might help.
> >
> > It does seem ironic that Vonage, a company that is based on making the
> > computer work for you, does not support this. But I also have not
> > been able to locate anywhere how to lower the speeds of the internal
> > fax system.
> >
> > Any advice would be great.
> >
> > Aaron
>
>
Related resources
Anonymous
July 16, 2004 9:54:07 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I would only expect this to work if one can connect a standard, analog Fax
modem to the device/adapter/hardware Vonage supplies. In as much as they
suggest one can attach a stand-alone Fax machine, I'm led to believe one
could also connect an analog Fax modem. As to how well XP Fax would react
to this system, it would not surprise me at all if there were problems. XP
Fax has more than enough trouble with MANY analog modems and regular wire
telephone lines. Attempting to use it with anything even remotely
"non-standard" (including such things as Cell phones that are supposed to
work as fax modems, ISDN adapters with fax modem capabilities, etc.) very
often gives it (and you and us and lots of other folk) heartburn.

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Got Blues? - www.badnewsbluesband.com

"hda" <aaron@iskowitz.net> wrote in message
news:5a9b8fc4.0407161143.6fa93066@posting.google.com...
> I have pulled my hair out trying to get windows XP Pro's fax
> capability to work with Vonage. It appears to be installed properly,
> but wont send a complete fax. And the receive is spotty as well, in
> fact in all my test runs I have yet to successfully send or receive
> any fax completely.
>
> I contacted vonage and they said they dont fully support "soft" fax
> capabilities, and the recommended I get a stand alone fax machine and
> they said that should work fine. The also said I can attemp to lower
> the speed of the fax, and that might help.
>
> It does seem ironic that Vonage, a company that is based on making the
> computer work for you, does not support this. But I also have not
> been able to locate anywhere how to lower the speeds of the internal
> fax system.
>
> Any advice would be great.
>
> Aaron
Anonymous
July 17, 2004 2:19:34 AM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Well no wonder it won't work. Nice of the OP to provide salient details.
--
Russ Valentine
[MVP-Outlook]
"Hal Hostetler [MVP DTS]" <hhh@kvoa.com> wrote in message
news:ebDsJe5aEHA.752@TK2MSFTNGP09.phx.gbl...
> Russ, Vonage is telephone over IP (http://www.vonage.com/).
>
> Hal
> --
> Hal Hostetler, CPBE -- hhh@kvoa.com
> Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
> http://www.kvoa.com -- "When News breaks, we fix it!"
> KVOA Television, Tucson, AZ. NBC Channel 4
> Got Blues? - www.badnewsbluesband.com
>
> "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
> news:ujq7WX3aEHA.2516@TK2MSFTNGP10.phx.gbl...
> > What in the world is Vonage, and why would they have anything to do with
> > your faxing from Windows XP?
> > Faxing just uses your analog phone line. It's just you and your phone
> > company. Period. No one else is involved.
> > --
> > Russ Valentine
> > [MVP-Outlook]
> > "hda" <aaron@iskowitz.net> wrote in message
> > news:5a9b8fc4.0407161143.6fa93066@posting.google.com...
> > > I have pulled my hair out trying to get windows XP Pro's fax
> > > capability to work with Vonage. It appears to be installed properly,
> > > but wont send a complete fax. And the receive is spotty as well, in
> > > fact in all my test runs I have yet to successfully send or receive
> > > any fax completely.
> > >
> > > I contacted vonage and they said they dont fully support "soft" fax
> > > capabilities, and the recommended I get a stand alone fax machine and
> > > they said that should work fine. The also said I can attemp to lower
> > > the speed of the fax, and that might help.
> > >
> > > It does seem ironic that Vonage, a company that is based on making the
> > > computer work for you, does not support this. But I also have not
> > > been able to locate anywhere how to lower the speeds of the internal
> > > fax system.
> > >
> > > Any advice would be great.
> > >
> > > Aaron
> >
> >
>
>
Anonymous
July 17, 2004 6:18:53 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Aaron, I have Vonage too, and I am able to use the XP Pro fax,
although I have to say the performance is not optimal. I just sent a
fax and it took about 4 minutes to send a single page. However, my HP
Officejet 6110 seems to have less tolerance and refuses to send to
about 25% of the recipients I try. I think it mainly has to do with
your modem and driver, and of course the same thing on the recipient's
side. Hopefully Vonage will refine things to allow better modem/fax
transmission. (Actually, it's a sad commentary that we are even trying
to modulate digital into analog, so that it can ride on top of digital
VoIP....too bad it can't be 1's and 0's the whole way...)

Russ, I must respectfully say that your 2 comments on this thread
don't exactly epitomize the "V" in "MVP"--not exactly helpful, IMHO.

-Steve


aaron@iskowitz.net (hda) wrote in message news:<5a9b8fc4.0407161143.6fa93066@posting.google.com>...
> I have pulled my hair out trying to get windows XP Pro's fax
> capability to work with Vonage. It appears to be installed properly,
> but wont send a complete fax. And the receive is spotty as well, in
> fact in all my test runs I have yet to successfully send or receive
> any fax completely.
>
> I contacted vonage and they said they dont fully support "soft" fax
> capabilities, and the recommended I get a stand alone fax machine and
> they said that should work fine. The also said I can attemp to lower
> the speed of the fax, and that might help.
>
> It does seem ironic that Vonage, a company that is based on making the
> computer work for you, does not support this. But I also have not
> been able to locate anywhere how to lower the speeds of the internal
> fax system.
>
> Any advice would be great.
>
> Aaron
Anonymous
July 17, 2004 9:26:02 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Criticism acknowledged. Sorry you saw it that way.
Now take a short walk in my shoes. MVP's are unpaid volunteers who try to
help as many posters as possible in what precious little free time they
have.
Fax is and always will be exclusively in the domain of analog phone lines.
That's what Fax is and that is common knowledge. The OP did not indicate in
any way that he did not understand that or that Vonage was VoIP. When
posters require us to read their minds, our responses will very likely
reflect that illogical request.
You seem to have a knack for helping. Pitch in. Answer some posts. You'll
see it's often difficult to understand what people know and what they are
asking.
--
Russ Valentine
[MVP-Outlook]
"stevek" <skaiser@gmail.com> wrote in message
news:6961ddd1.0407171318.48d9e7e1@posting.google.com...
> Aaron, I have Vonage too, and I am able to use the XP Pro fax,
> although I have to say the performance is not optimal. I just sent a
> fax and it took about 4 minutes to send a single page. However, my HP
> Officejet 6110 seems to have less tolerance and refuses to send to
> about 25% of the recipients I try. I think it mainly has to do with
> your modem and driver, and of course the same thing on the recipient's
> side. Hopefully Vonage will refine things to allow better modem/fax
> transmission. (Actually, it's a sad commentary that we are even trying
> to modulate digital into analog, so that it can ride on top of digital
> VoIP....too bad it can't be 1's and 0's the whole way...)
>
> Russ, I must respectfully say that your 2 comments on this thread
> don't exactly epitomize the "V" in "MVP"--not exactly helpful, IMHO.
>
> -Steve
>
>
> aaron@iskowitz.net (hda) wrote in message
news:<5a9b8fc4.0407161143.6fa93066@posting.google.com>...
> > I have pulled my hair out trying to get windows XP Pro's fax
> > capability to work with Vonage. It appears to be installed properly,
> > but wont send a complete fax. And the receive is spotty as well, in
> > fact in all my test runs I have yet to successfully send or receive
> > any fax completely.
> >
> > I contacted vonage and they said they dont fully support "soft" fax
> > capabilities, and the recommended I get a stand alone fax machine and
> > they said that should work fine. The also said I can attemp to lower
> > the speed of the fax, and that might help.
> >
> > It does seem ironic that Vonage, a company that is based on making the
> > computer work for you, does not support this. But I also have not
> > been able to locate anywhere how to lower the speeds of the internal
> > fax system.
> >
> > Any advice would be great.
> >
> > Aaron
Anonymous
July 19, 2004 2:11:12 AM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Good responce Russ.
Untill you've seen Russ's many helpful replies with many times very little
detail given you shouldn't judge hastily. Try answering thousands of
questions on your free time and let us judge you.


"Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
news:umUfP0EbEHA.3684@TK2MSFTNGP09.phx.gbl...
> Criticism acknowledged. Sorry you saw it that way.
> Now take a short walk in my shoes. MVP's are unpaid volunteers who try to
> help as many posters as possible in what precious little free time they
> have.
> Fax is and always will be exclusively in the domain of analog phone lines.
> That's what Fax is and that is common knowledge. The OP did not indicate
in
> any way that he did not understand that or that Vonage was VoIP. When
> posters require us to read their minds, our responses will very likely
> reflect that illogical request.
> You seem to have a knack for helping. Pitch in. Answer some posts. You'll
> see it's often difficult to understand what people know and what they are
> asking.
> --
> Russ Valentine
> [MVP-Outlook]
> "stevek" <skaiser@gmail.com> wrote in message
> news:6961ddd1.0407171318.48d9e7e1@posting.google.com...
> > Aaron, I have Vonage too, and I am able to use the XP Pro fax,
> > although I have to say the performance is not optimal. I just sent a
> > fax and it took about 4 minutes to send a single page. However, my HP
> > Officejet 6110 seems to have less tolerance and refuses to send to
> > about 25% of the recipients I try. I think it mainly has to do with
> > your modem and driver, and of course the same thing on the recipient's
> > side. Hopefully Vonage will refine things to allow better modem/fax
> > transmission. (Actually, it's a sad commentary that we are even trying
> > to modulate digital into analog, so that it can ride on top of digital
> > VoIP....too bad it can't be 1's and 0's the whole way...)
> >
> > Russ, I must respectfully say that your 2 comments on this thread
> > don't exactly epitomize the "V" in "MVP"--not exactly helpful, IMHO.
> >
> > -Steve
> >
> >
> > aaron@iskowitz.net (hda) wrote in message
> news:<5a9b8fc4.0407161143.6fa93066@posting.google.com>...
> > > I have pulled my hair out trying to get windows XP Pro's fax
> > > capability to work with Vonage. It appears to be installed properly,
> > > but wont send a complete fax. And the receive is spotty as well, in
> > > fact in all my test runs I have yet to successfully send or receive
> > > any fax completely.
> > >
> > > I contacted vonage and they said they dont fully support "soft" fax
> > > capabilities, and the recommended I get a stand alone fax machine and
> > > they said that should work fine. The also said I can attemp to lower
> > > the speed of the fax, and that might help.
> > >
> > > It does seem ironic that Vonage, a company that is based on making the
> > > computer work for you, does not support this. But I also have not
> > > been able to locate anywhere how to lower the speeds of the internal
> > > fax system.
> > >
> > > Any advice would be great.
> > >
> > > Aaron
>
>
Anonymous
July 19, 2004 9:46:07 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Points taken, Russ and Victor. Sorry, I wasn't seeing the full picture.

-Steve

"Victor D." <anonymous@discussions.microsoft.com> wrote in message news:<eBpW#3TbEHA.904@TK2MSFTNGP09.phx.gbl>...
> Good responce Russ.
> Untill you've seen Russ's many helpful replies with many times very little
> detail given you shouldn't judge hastily. Try answering thousands of
> questions on your free time and let us judge you.
>
>
Anonymous
July 20, 2004 12:59:16 AM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Not a problem. I can easily see why you took issues with my post.
--
Russ Valentine
[MVP-Outlook]
"stevek" <skaiser@gmail.com> wrote in message
news:6961ddd1.0407191646.70c5ae38@posting.google.com...
> Points taken, Russ and Victor. Sorry, I wasn't seeing the full picture.
>
> -Steve
>
> "Victor D." <anonymous@discussions.microsoft.com> wrote in message
news:<eBpW#3TbEHA.904@TK2MSFTNGP09.phx.gbl>...
> > Good responce Russ.
> > Untill you've seen Russ's many helpful replies with many times very
little
> > detail given you shouldn't judge hastily. Try answering thousands of
> > questions on your free time and let us judge you.
> >
> >
!