Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
Borrowed from Russ Valentine:
Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Fatal Reception
error." There will be nothing in Event Viewer to give a clue as to where the
problem might lie.
These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Got Blues? - www.badnewsbluesband.com
"Andrew Scaramanga" <anonymous@discussions.microsoft.com> wrote in message
news:066601c47303$abf4f4b0$7d02280a@phx.gbl...
> I am using fax console on Windows XP. I am based in the
> UK. I am using an Intel(R)Ham 5628V.92 Modem.
>
> When I try to send a fax the software calls the remote
> number correctly but hangs up after 3 or 4 rings and
> returns 'The line is busy' message even though I know
> that the line has been ringing at the other end. For some
> reason it does work OK occasionally.
>
> Please help me.
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