Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
Take a look through the following KB Article:
http://support.microsoft.com/default.aspx?scid=kb;en-us;324757
--
Cari (MS-MVP Windows Client - Printing, Imaging & Hardware)
www.coribright.com
"Bernie" <Bernie@discussions.microsoft.com> wrote in message
news
029F4E6-15AD-4E8F-8501-905475F009C5@microsoft.com...
> Good morning and thank you for responding to my problem. When I ran the
> System File Checker, it prompted me to insert "Windows XP Professional
> Service Pack1." I'm running XP Home (updated from the Windows Update
> Site) but the only CD I have is the original XP Home.
>
> Inserted XP Home disk and File Protection Window Process started and ran
> through completion. Displayed message asking me to wait while it verifies
> that all protected Windows files are intact. Process ran for 7 or 8
> minutes and completed (my XP Home disk was active the entire time).
>
> Then ran the "net start spooler" and received a message that Spooler was
> already started. Note: Print Spooler Service is set to "Automatic"
>
> Tried to install printer and received the same failure message. The
> install process goes smoothly up until the program instructs me to connect
> the printer (to USB port). XP detects the printer, recognizes it as
> LaserJet 1012, and then I get the same "Spooler Subsystem App Has
> Encountered a Problem..." message. Something appears to be terminating
> the Print Spooler Service after it detects the proper printer and
> resulting in the "RPC Server is unavailable" message.
>
> This problem is driving me crazy. (I have another printer, HP-LaserJet
> 5L, connected to LPT1, than I removed prior to trying the above
> process-I've tried it both ways & still NG. After failing again, I plugged
> in the 5L and XP automatically loaded the 5L...
>
> Thank you again for the advice; can you offer any additional?
>
> Bernie
>
> "Miss Perspicacia Tick" wrote:
>
>> bslowinski wrote:
>> > Everytime I try to install, I get "Error Message: Spooler Subsystem
>> > App Has Encountered a Problem and Needs to Close." In the
>> > installation wizard window I get another error message, "The RPC
>> > server is unavailable."
>> >
>> > I had the printer working with Win 98, but have been unable to get it
>> > going since I updated. Have even tried uninstalling XP, uninstalling
>> > printer, and then reinstalling XP and printer but nothing seems to
>> > work.
>> >
>> > Any suggestions??? Really appreciate it if anyone has a solution.
>>
>> a) Run a System File Checker..... from the command prompt, type
>>
>> sfc /scannow
>>
>> (note the space between the c and the /)
>>
>> b) Ensure the print spooler is started. From the command prompt, type
>>
>> net start spooler
>>
>> (and hit enter)
>>
>> Now ensure that the printer is disconnected from the PC and uninstall and
>> reinstall...
>>
>>
http://www.coribright.com/Windows/Article%20One.htm
>>
>>
>>
>>
>