'BlueScreen' shutdowns when playing high CPU usage games!

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xenobing

Honorable
Jun 5, 2012
20
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10,510
Recently, my computer has been experiencing sudden shutdowns when I play generally high CPU usage games. The games in question were Call Of Duty MW3, League of Legends, Left4Dead2 and Civilisation V. After rebooting the PC, this recovery message is shown:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8007C798F8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\060612-16629-01.dmp
C:\Users\jon\AppData\Local\Temp\WER-47471-0.sysdata.xml

I have already updated all my drivers (used driver reviver) and my BIOS but the problem still occurs. This started happening after I started playing Civ 5 with DirectX 10/11. Everything was fine before then.
The random shutdown occurs, roughly, every hour or so of gaming in the listed games.
Here are my PC specs, if this helps:

ASUS M5A78L- M LX V2 motherboard
AMD FX-4100 Quad-core processor 3.60 ghz
8gb RAM
Nvidia GeForce GT 430 1gb GFX
Some Coolermaster case (don't know which one)
I use Windows 7 Ultimate SP1 64-bit

I have posted a MF link to the dump file, I can't find the other .xml file though.

http://www.mediafire.com/?3hzrxs7whhb1e83

Answers will be much appreciated, I would like to enjoy my games in peace! :)
 
X

xenobing

Honorable
Jun 5, 2012
20
0
10,510
If, by idle, you mean the game being running but I am not doing anything then:

CPU: 48.4
GPU: 81

And if, by load, you mean the game loading then:

CPU: 51.3
GPU: 65

I took these whilst playing Civ 5. They are in degrees Celsius.
Hope that helps.
 
A

AntiZig

Splendid
Apr 6, 2011
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looks like your GPU is at high temperature. Seeing how it's a 430, it probably doesn't have very high tdp as you'd expect from a more expensive card, which causes it to throw the error at which point the whole PC crashes.

I'd look into why your card is overheating and try solving the issue
 
X

xenobing

Honorable
Jun 5, 2012
20
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10,510
No, I don't think it's that, as the games were running fine for the 2 months since I got my new computer, I had no problems before playing Civ 5 for the first time.
 
simon12

simon12

Splendid
May 18, 2010
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If you think its CPU related run Prime 95 for 2 hours and check the CPU temp does not go over 60C, if the system does not crash then its not CPU related. What power supply do you have?
 
brett1042002

brett1042002

Distinguished
Jun 17, 2009
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Load meaning when the CPU/GPU is stressed (running at high utilization).

Idle meaning when nothing is happening (just sitting at your desktop, nothing running).
 
D

DW-UK

Honorable
Jun 7, 2012
29
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10,530
You might also want to borrow/buy and try a better power supply, perhaps just as a test. During game-play, you might occasionally reach a critical power load on one of the supply lines.

Alternatively, it might just be a bug in the game engine through to the graphics drivers. I used to get a lot of crashing/resetting with Skyrim. After they patched the game, solving what turned out to be memory allocation problems, crashes became a thing of the passed.
 
H

HEXiT

Champion
Mar 13, 2011
10,957
13
51,965
BCCode: 124 normally means lack of power to the cpu or memory.
the second bb code reads 0000000000 which is the reason im thinking psu issues.

it can be cause by overclocking without enough of a voltage increase to compensate for the extra speed the cpu is running at. same for the memory. you overclock the cpu and its tied to the memory the memory will also overclock and will need more volts to do so....
go into bios and load optomized defalts. to reset the cpu back to stock. set all the other defaults as they should be. hpet for instance should match your o.s.. set to 64 for 64bit and so on...
drive order if you need to then save and quit...
hopefully on reboot the dma will update and windows will boot propperly and be stable.

if you crash again after restoring defaults the yeah look at the psu. it may be rated at 500 but if its a cheap or badly made 1 it may only be a 350w unit rebadged...
prime 95 blend will tell you if your system is stable so make sure you run that for a minimum or 5 iterations for a short run to check temps and a couple of hours if you want to check how stable your system is.
 
X

xenobing

Honorable
Jun 5, 2012
20
0
10,510


Yeah, you were right. I found that my GFX was overheating and I've managed to solve that issue by simply moving the desktop somewhere else. :)
Thanks for the replies guys.
 
X

xenobing

Honorable
Jun 5, 2012
20
0
10,510
Oh no, my computer started restarting with this eroor message again:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 2057

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA8003BEA7C8
BCP3: 0000000000000000
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Files that help describe the problem:
C:\Windows\Minidump\061112-25506-01.dmp
C:\Users\jon\AppData\Local\Temp\WER-39561-0.sysdata.xml

It was running fine for a few days, why did it just suddenly start again? Are you sure that it is the hardware that is the problem?
Btw, I've installed all the latest drivers to everything.
 
X

xenobing

Honorable
Jun 5, 2012
20
0
10,510
I just ran a bootup utility called ASUS Core Unlocker. It now says that all my cores have been unlocked, but I am quite unfamiliar with this. Will it affect my BlueScreen?
 
X

xenobing

Honorable
Jun 5, 2012
20
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10,510
I tried playing with the 4 cores, everything is fine so far... I was playing COD for half an hour. I'll try it with LoL too.
 
X

xenobing

Honorable
Jun 5, 2012
20
0
10,510
Problem solved, the GFX was simply overheating. I will have to use a mains fan until my new one arrives :)
Thank you for all your help.

END
 
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