Sign in with
Sign up | Sign in
Your question

Windows XP 64 Bit and HP 3550 Deskjet problem

Last response: in Windows XP
Share
Anonymous
a b α HP
August 5, 2004 11:09:24 AM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Hello,

I have download windows 64 bit evaluation from the
Microsoft
website, installed, and worked for quite a while.

However, I cannot install my HP3550 driver on it.

I have contacted HP USA, and we tried a step by step
support, with
no luck, they said I should contact microsoft instead.

Well, I have contacted microsoft israel's phone support,
obviously,
as expected, they don't support 64 bit, so he referred me
to
msforum.

I have tried to add the printer using the add printer
wizard, by
specifying a location to the .inf, it gets all the way
allmost, at about
99% it stops and an error occurs: "Printer driver not
installed. could
not finish the process".

Does anyone has an idea on how to override it ?

Daniel Engelman
Anonymous
a b α HP
August 5, 2004 1:55:26 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Does HP even have a 64bit driver for the device? If HP has a driver this
should work. If you are attempting to install a 32bit driver on the 64bit
platform this in not compatible.


--
Alan Morris
Windows Printing Team
Search the Microsoft Knowledge Base here:
http://support.microsoft.com/default.aspx?scid=fh;[ln];kbhowto

This posting is provided "AS IS" with no warranties, and confers no rights.

"Daniel Engelman" <daniel@webiz.co.il> wrote in message
news:0ab201c47af5$d015ead0$a601280a@phx.gbl...
> Hello,
>
> I have download windows 64 bit evaluation from the
> Microsoft
> website, installed, and worked for quite a while.
>
> However, I cannot install my HP3550 driver on it.
>
> I have contacted HP USA, and we tried a step by step
> support, with
> no luck, they said I should contact microsoft instead.
>
> Well, I have contacted microsoft israel's phone support,
> obviously,
> as expected, they don't support 64 bit, so he referred me
> to
> msforum.
>
> I have tried to add the printer using the add printer
> wizard, by
> specifying a location to the .inf, it gets all the way
> allmost, at about
> 99% it stops and an error occurs: "Printer driver not
> installed. could
> not finish the process".
>
> Does anyone has an idea on how to override it ?
>
> Daniel Engelman
!