Lexmark 4200 series & WIndows XP

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

You will probably have to clean out the system of any traces of the previous
drivers and then reinstall.
Go to this link and read carefully and follow intructions especially about
Lexmarks printers toward the bottom:
http://members.shaw.ca/bsanders/Cl [...] rivers.htm


"LNewman" <anonymous@discussions.microsoft.com> wrote in message
news:17f001c47c10$c035f8a0$a301280a@phx.gbl...
> I am hoping that someone can help me fix my operating
> system because that is what Lexmark tells me has become
> corrupted and therefore NOT allowing me to install their
> software for my new Lexmark 4270 All-in-One printer.
>
> Originally I was able to install the 4270 and it worked
> fine (printing and scanning), but then I discovered that
> the telephone handset didn't work. When I contacted
> Lexmark about this one problem they told me that I needed
> to exchange the entire All-in-One for a new unit that
> they'd send me.
>
> When I finally received the new unit, because I had
> disconnected the USB cables, I received a message stating
> that I needed to reinstall everything. Only problem is
> that when I tried doing this the Lexmark software
> wouldn't install. The error message stated that
> the "print spooler had stopped", but when I tried to
> restart it, I just got more error messages about the
> dependencies.
>
> I found the posting from this website stating that I
> needed to "open a Command Prompt" and then "key the
> command: sc config spooler depend= RPCSS" and then try to
> restart the print spooler. This worked and the print
> spooler is now started.
>
> However, then when I tried installing the Lexmark
> software I repeatedly received an error message
> stating "User canceled - please wait" only to discover
> that only part of the software was installed (what seems
> to be the fax center since the only two drivers listed in
> the "Printers and Faxes" folder were:
> "Capture fax" and "Fax Lexmark 4200 series". When I tried
> to print, I received an error message stating that the
> print driver needs to be installed. Unfortunately, I'm
> not able to do this and now I'm receiving other error
> messages, such as:
> "Generic Host Process for Win32Services has encountered a
> problem and needs to close";
> "The specified print monitor is unknown";
> "setup32.exe" problems; etc.
>
> Has anyone else had these problems? I've tried to explain
> to Lexmark that the original 4270 actually worked and
> that it wasn't until I exchanged the units (which I
> completely regret doing now!!!) that my operating system
> started having all of these problems.
>
> I know that there is a good possibility that I will have
> to completely reinstall the operating system, but does
> anyone have any other ideas before I am forced to do
> that; especially since I don't have, and can't afford, to
> purchase a backup system which means that all of my files
> will be lost if I reformat the hard drive. Isn't there
> some way of fixing the print monitor and whatever else is
> causing the operating system to not allow Lexmark
> software to be installed without reformating &
> reinstalling the operating system?
>
> Since I don't know how this newsgroup works, please send
> any suggestions to me at lxnewman@yahoo.com. Thanks. L