Windows XP FAX Service Issues

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Hi There.

When going to Control Panel, Add or Remove Software, Add/Remove Windows
Component I get the following error message:
"The installation library for component fax could not be initialized"
After clicking Ok I see the normal windows, except the Fax option isn't in
the list.

I checked the FaxSetup.log file and the message I got follows:

[08/14/04 13:48:48] [0x0b3c] [ ] } (TRUE)
[08/14/04 13:48:48] [0x0b3c] [ ] prv_ValidateVersion
[08/14/04 13:48:48] [0x0b3c] [ ] {
[08/14/04 13:48:48] [0x0b3c] [ ] OC Manager version: 0x50000,
FaxOcm Expected Version: 0x50000, seems OK
[08/14/04 13:48:48] [0x0b3c] [ ] } (ERROR_SUCCESS)
[08/14/04 13:48:48] [0x0b3c] [ ] SetupOpenAppendInfFile failed to
append the layout inf to the component Inf
[08/14/04 13:48:48] [0x0b3c] [ERR] OnInitComponent, ComponentID:
'fax'SourcePath: 'C:\WINDOWS\system32', Component Inf Handle: 0xaf830 Failed
to Append Layout.inf file, dwReturn = 2
[08/14/04 13:48:48] [0x0b3c] [ ] fxState_DumpSetupState
[08/14/04 13:48:48] [0x0b3c] [ ] {
[08/14/04 13:48:48] [0x0b3c] [ ] IsCleanInstall: '0'
[08/14/04 13:48:48] [0x0b3c] [ ] IsStandAlone: '1'
[08/14/04 13:48:48] [0x0b3c] [ ] IsUpgrade (0 = No, 1 = Win31, 2
= Win9X, 3 = WinNT, 4 = Win2K: '0'
[08/14/04 13:48:48] [0x0b3c] [ ] IsUnattended: '0'
[08/14/04 13:48:48] [0x0b3c] [ ] ComponentID: 'fax'
[08/14/04 13:48:48] [0x0b3c] [ ] Source Path:
'C:\WINDOWS\system32'
[08/14/04 13:48:48] [0x0b3c] [ ] Unattend File: ''
[08/14/04 13:48:48] [0x0b3c] [ ] Expected OC Manager Version:
0x50000
[08/14/04 13:48:48] [0x0b3c] [ ] Current OC Manager Version:
0x50000
[08/14/04 13:48:48] [0x0b3c] [ ] }
[08/14/04 13:48:48] [0x0b3c] [ ] } (2)
[08/14/04 13:48:48] [0x0b3c] [ ] }
[08/14/04 13:49:43] [0x0b3c] [ ] DllMain
[08/14/04 13:49:43] [0x0b3c] [ ] {
[08/14/04 13:49:43] [0x0b3c] [ ] FxsOcm.dll unloaded -
DLL_PROCESS_DETACH
[08/14/04 13:49:43] [0x0b3c] [ ] }

I'm a new Windows XP user but seems to me that I have to correct the
SourcePath or something like that.
The point is: what should be the path? What do I have to change and fix the
problem once for all?

Regards.

Luciano
5 answers Last reply
More about windows service issues
  1. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Depends on what your original installation medium was, which you failed to
    mention.
    --
    Russ Valentine
    [MVP-Outlook]
    "lborgesmoraes@hotmail.com"
    <lborgesmoraes@hotmail.com@discussions.microsoft.com> wrote in message
    news:A4741340-0030-4838-A5FB-9706966657D6@microsoft.com...
    > Hi There.
    >
    > When going to Control Panel, Add or Remove Software, Add/Remove Windows
    > Component I get the following error message:
    > "The installation library for component fax could not be initialized"
    > After clicking Ok I see the normal windows, except the Fax option isn't in
    > the list.
    >
    > I checked the FaxSetup.log file and the message I got follows:
    >
    > [08/14/04 13:48:48] [0x0b3c] [ ] } (TRUE)
    > [08/14/04 13:48:48] [0x0b3c] [ ] prv_ValidateVersion
    > [08/14/04 13:48:48] [0x0b3c] [ ] {
    > [08/14/04 13:48:48] [0x0b3c] [ ] OC Manager version: 0x50000,
    > FaxOcm Expected Version: 0x50000, seems OK
    > [08/14/04 13:48:48] [0x0b3c] [ ] } (ERROR_SUCCESS)
    > [08/14/04 13:48:48] [0x0b3c] [ ] SetupOpenAppendInfFile failed to
    > append the layout inf to the component Inf
    > [08/14/04 13:48:48] [0x0b3c] [ERR] OnInitComponent, ComponentID:
    > 'fax'SourcePath: 'C:\WINDOWS\system32', Component Inf Handle: 0xaf830
    Failed
    > to Append Layout.inf file, dwReturn = 2
    > [08/14/04 13:48:48] [0x0b3c] [ ] fxState_DumpSetupState
    > [08/14/04 13:48:48] [0x0b3c] [ ] {
    > [08/14/04 13:48:48] [0x0b3c] [ ] IsCleanInstall: '0'
    > [08/14/04 13:48:48] [0x0b3c] [ ] IsStandAlone: '1'
    > [08/14/04 13:48:48] [0x0b3c] [ ] IsUpgrade (0 = No, 1 = Win31,
    2
    > = Win9X, 3 = WinNT, 4 = Win2K: '0'
    > [08/14/04 13:48:48] [0x0b3c] [ ] IsUnattended: '0'
    > [08/14/04 13:48:48] [0x0b3c] [ ] ComponentID: 'fax'
    > [08/14/04 13:48:48] [0x0b3c] [ ] Source Path:
    > 'C:\WINDOWS\system32'
    > [08/14/04 13:48:48] [0x0b3c] [ ] Unattend File: ''
    > [08/14/04 13:48:48] [0x0b3c] [ ] Expected OC Manager Version:
    > 0x50000
    > [08/14/04 13:48:48] [0x0b3c] [ ] Current OC Manager Version:
    > 0x50000
    > [08/14/04 13:48:48] [0x0b3c] [ ] }
    > [08/14/04 13:48:48] [0x0b3c] [ ] } (2)
    > [08/14/04 13:48:48] [0x0b3c] [ ] }
    > [08/14/04 13:49:43] [0x0b3c] [ ] DllMain
    > [08/14/04 13:49:43] [0x0b3c] [ ] {
    > [08/14/04 13:49:43] [0x0b3c] [ ] FxsOcm.dll unloaded -
    > DLL_PROCESS_DETACH
    > [08/14/04 13:49:43] [0x0b3c] [ ] }
    >
    > I'm a new Windows XP user but seems to me that I have to correct the
    > SourcePath or something like that.
    > The point is: what should be the path? What do I have to change and fix
    the
    > problem once for all?
    >
    > Regards.
    >
    > Luciano
  2. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Hi Russ.

    The original installation media is a CD-ROM.
    I tried use the original CD but got no success.
    I don't know if extra command lines are needed.
    Can you help me on that?
    Is there any extra info that you need?

    Regards.


    "Russ Valentine [MVP-Outlook]" wrote:

    > Depends on what your original installation medium was, which you failed to
    > mention.
    > --
    > Russ Valentine
    > [MVP-Outlook]
    > "lborgesmoraes@hotmail.com"
    > <lborgesmoraes@hotmail.com@discussions.microsoft.com> wrote in message
    > news:A4741340-0030-4838-A5FB-9706966657D6@microsoft.com...
    > > Hi There.
    > >
    > > When going to Control Panel, Add or Remove Software, Add/Remove Windows
    > > Component I get the following error message:
    > > "The installation library for component fax could not be initialized"
    > > After clicking Ok I see the normal windows, except the Fax option isn't in
    > > the list.
    > >
    > > I checked the FaxSetup.log file and the message I got follows:
    > >
    > > [08/14/04 13:48:48] [0x0b3c] [ ] } (TRUE)
    > > [08/14/04 13:48:48] [0x0b3c] [ ] prv_ValidateVersion
    > > [08/14/04 13:48:48] [0x0b3c] [ ] {
    > > [08/14/04 13:48:48] [0x0b3c] [ ] OC Manager version: 0x50000,
    > > FaxOcm Expected Version: 0x50000, seems OK
    > > [08/14/04 13:48:48] [0x0b3c] [ ] } (ERROR_SUCCESS)
    > > [08/14/04 13:48:48] [0x0b3c] [ ] SetupOpenAppendInfFile failed to
    > > append the layout inf to the component Inf
    > > [08/14/04 13:48:48] [0x0b3c] [ERR] OnInitComponent, ComponentID:
    > > 'fax'SourcePath: 'C:\WINDOWS\system32', Component Inf Handle: 0xaf830
    > Failed
    > > to Append Layout.inf file, dwReturn = 2
    > > [08/14/04 13:48:48] [0x0b3c] [ ] fxState_DumpSetupState
    > > [08/14/04 13:48:48] [0x0b3c] [ ] {
    > > [08/14/04 13:48:48] [0x0b3c] [ ] IsCleanInstall: '0'
    > > [08/14/04 13:48:48] [0x0b3c] [ ] IsStandAlone: '1'
    > > [08/14/04 13:48:48] [0x0b3c] [ ] IsUpgrade (0 = No, 1 = Win31,
    > 2
    > > = Win9X, 3 = WinNT, 4 = Win2K: '0'
    > > [08/14/04 13:48:48] [0x0b3c] [ ] IsUnattended: '0'
    > > [08/14/04 13:48:48] [0x0b3c] [ ] ComponentID: 'fax'
    > > [08/14/04 13:48:48] [0x0b3c] [ ] Source Path:
    > > 'C:\WINDOWS\system32'
    > > [08/14/04 13:48:48] [0x0b3c] [ ] Unattend File: ''
    > > [08/14/04 13:48:48] [0x0b3c] [ ] Expected OC Manager Version:
    > > 0x50000
    > > [08/14/04 13:48:48] [0x0b3c] [ ] Current OC Manager Version:
    > > 0x50000
    > > [08/14/04 13:48:48] [0x0b3c] [ ] }
    > > [08/14/04 13:48:48] [0x0b3c] [ ] } (2)
    > > [08/14/04 13:48:48] [0x0b3c] [ ] }
    > > [08/14/04 13:49:43] [0x0b3c] [ ] DllMain
    > > [08/14/04 13:49:43] [0x0b3c] [ ] {
    > > [08/14/04 13:49:43] [0x0b3c] [ ] FxsOcm.dll unloaded -
    > > DLL_PROCESS_DETACH
    > > [08/14/04 13:49:43] [0x0b3c] [ ] }
    > >
    > > I'm a new Windows XP user but seems to me that I have to correct the
    > > SourcePath or something like that.
    > > The point is: what should be the path? What do I have to change and fix
    > the
    > > problem once for all?
    > >
    > > Regards.
    > >
    > > Luciano
    >
    >
    >
  3. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    If your installation of Windows XP was from a CD, you will be prompted to
    insert the CD and may need to browse to the i386 Folder so the installation
    routine can find the necessary files. If you have applied SP1, these files
    may have been moved to a different folder (ServicePackFiles\i386), and you
    will need to direct the routine to that folder.

    If your installation was performed by an OEM (original equipment
    manufacturer), it will be the responsibility of the OEM to supply those
    files. Unfortunately, the installation disks supplied by many OEM's do not
    contain the necessary files and you will need to contact the OEM to obtain
    them. The fax installation files are not available to download from
    Microsoft.


    --
    Russ Valentine
    [MVP-Outlook]
    "lborgesmoraes" <lborgesmoraes@discussions.microsoft.com> wrote in message
    news:66445075-D135-4386-80A6-A31C48236CA6@microsoft.com...
    > Hi Russ.
    >
    > The original installation media is a CD-ROM.
    > I tried use the original CD but got no success.
    > I don't know if extra command lines are needed.
    > Can you help me on that?
    > Is there any extra info that you need?
    >
    > Regards.
    >
    >
    > "Russ Valentine [MVP-Outlook]" wrote:
    >
    >> Depends on what your original installation medium was, which you failed
    >> to
    >> mention.
    >> --
    >> Russ Valentine
    >> [MVP-Outlook]
    >> "lborgesmoraes@hotmail.com"
    >> <lborgesmoraes@hotmail.com@discussions.microsoft.com> wrote in message
    >> news:A4741340-0030-4838-A5FB-9706966657D6@microsoft.com...
    >> > Hi There.
    >> >
    >> > When going to Control Panel, Add or Remove Software, Add/Remove Windows
    >> > Component I get the following error message:
    >> > "The installation library for component fax could not be initialized"
    >> > After clicking Ok I see the normal windows, except the Fax option isn't
    >> > in
    >> > the list.
    >> >
    >> > I checked the FaxSetup.log file and the message I got follows:
    >> >
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] } (TRUE)
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] prv_ValidateVersion
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] {
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] OC Manager version:
    >> > 0x50000,
    >> > FaxOcm Expected Version: 0x50000, seems OK
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] } (ERROR_SUCCESS)
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] SetupOpenAppendInfFile failed
    >> > to
    >> > append the layout inf to the component Inf
    >> > [08/14/04 13:48:48] [0x0b3c] [ERR] OnInitComponent, ComponentID:
    >> > 'fax'SourcePath: 'C:\WINDOWS\system32', Component Inf Handle: 0xaf830
    >> Failed
    >> > to Append Layout.inf file, dwReturn = 2
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] fxState_DumpSetupState
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] {
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] IsCleanInstall: '0'
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] IsStandAlone: '1'
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] IsUpgrade (0 = No, 1 =
    >> > Win31,
    >> 2
    >> > = Win9X, 3 = WinNT, 4 = Win2K: '0'
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] IsUnattended: '0'
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] ComponentID: 'fax'
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] Source Path:
    >> > 'C:\WINDOWS\system32'
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] Unattend File: ''
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] Expected OC Manager
    >> > Version:
    >> > 0x50000
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] Current OC Manager Version:
    >> > 0x50000
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] }
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] } (2)
    >> > [08/14/04 13:48:48] [0x0b3c] [ ] }
    >> > [08/14/04 13:49:43] [0x0b3c] [ ] DllMain
    >> > [08/14/04 13:49:43] [0x0b3c] [ ] {
    >> > [08/14/04 13:49:43] [0x0b3c] [ ] FxsOcm.dll unloaded -
    >> > DLL_PROCESS_DETACH
    >> > [08/14/04 13:49:43] [0x0b3c] [ ] }
    >> >
    >> > I'm a new Windows XP user but seems to me that I have to correct the
    >> > SourcePath or something like that.
    >> > The point is: what should be the path? What do I have to change and fix
    >> the
    >> > problem once for all?
    >> >
    >> > Regards.
    >> >
    >> > Luciano
    >>
    >>
    >>
  4. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    I got the exact same message. Have you come up with anything? I contact
    Compaq because in your thread, Microsoft claims that OEM needs to supply
    that, but Compaq says it's Microsoft.

    I think a total Re-Install will fix it, but I sure don't want to do that.

    "lborgesmoraes@hotmail.com" wrote:

    > Hi There.
    >
    > When going to Control Panel, Add or Remove Software, Add/Remove Windows
    > Component I get the following error message:
    > "The installation library for component fax could not be initialized"
    > After clicking Ok I see the normal windows, except the Fax option isn't in
    > the list.
    >
    > I checked the FaxSetup.log file and the message I got follows:
    >
    > [08/14/04 13:48:48] [0x0b3c] [ ] } (TRUE)
    > [08/14/04 13:48:48] [0x0b3c] [ ] prv_ValidateVersion
    > [08/14/04 13:48:48] [0x0b3c] [ ] {
    > [08/14/04 13:48:48] [0x0b3c] [ ] OC Manager version: 0x50000,
    > FaxOcm Expected Version: 0x50000, seems OK
    > [08/14/04 13:48:48] [0x0b3c] [ ] } (ERROR_SUCCESS)
    > [08/14/04 13:48:48] [0x0b3c] [ ] SetupOpenAppendInfFile failed to
    > append the layout inf to the component Inf
    > [08/14/04 13:48:48] [0x0b3c] [ERR] OnInitComponent, ComponentID:
    > 'fax'SourcePath: 'C:\WINDOWS\system32', Component Inf Handle: 0xaf830 Failed
    > to Append Layout.inf file, dwReturn = 2
    > [08/14/04 13:48:48] [0x0b3c] [ ] fxState_DumpSetupState
    > [08/14/04 13:48:48] [0x0b3c] [ ] {
    > [08/14/04 13:48:48] [0x0b3c] [ ] IsCleanInstall: '0'
    > [08/14/04 13:48:48] [0x0b3c] [ ] IsStandAlone: '1'
    > [08/14/04 13:48:48] [0x0b3c] [ ] IsUpgrade (0 = No, 1 = Win31, 2
    > = Win9X, 3 = WinNT, 4 = Win2K: '0'
    > [08/14/04 13:48:48] [0x0b3c] [ ] IsUnattended: '0'
    > [08/14/04 13:48:48] [0x0b3c] [ ] ComponentID: 'fax'
    > [08/14/04 13:48:48] [0x0b3c] [ ] Source Path:
    > 'C:\WINDOWS\system32'
    > [08/14/04 13:48:48] [0x0b3c] [ ] Unattend File: ''
    > [08/14/04 13:48:48] [0x0b3c] [ ] Expected OC Manager Version:
    > 0x50000
    > [08/14/04 13:48:48] [0x0b3c] [ ] Current OC Manager Version:
    > 0x50000
    > [08/14/04 13:48:48] [0x0b3c] [ ] }
    > [08/14/04 13:48:48] [0x0b3c] [ ] } (2)
    > [08/14/04 13:48:48] [0x0b3c] [ ] }
    > [08/14/04 13:49:43] [0x0b3c] [ ] DllMain
    > [08/14/04 13:49:43] [0x0b3c] [ ] {
    > [08/14/04 13:49:43] [0x0b3c] [ ] FxsOcm.dll unloaded -
    > DLL_PROCESS_DETACH
    > [08/14/04 13:49:43] [0x0b3c] [ ] }
    >
    > I'm a new Windows XP user but seems to me that I have to correct the
    > SourcePath or something like that.
    > The point is: what should be the path? What do I have to change and fix the
    > problem once for all?
    >
    > Regards.
    >
    > Luciano
  5. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    I am having exactly the same problem as described above:
    >When going to Control Panel, Add or Remove Software, Add/Remove
    Windows
    >Component I get the following error message:
    >"The installation library for component fax could not be initialized"
    >After clicking Ok I see the normal windows, except the Fax option
    isn't in
    >the list.

    This problem has been reported many times but no-one has posted a
    solution.
    Some questions that might help us fix it:
    1. What files are supposed to be in the "installation library"
    2. Is there a way of fooling the Add/Remove Windows Component Wizard
    into thinking the fax insatllation library needs to be reinstalled?
    3. What files is the Add/Remove Windows Component Wizard looking for
    when it tries to initialize the library?
    4. Can someone post a list of all the files required to make the XP
    fax service work and the directories they are supposed to be in.

    PS I have installed SP2 thinking it would fix the problem but it made
    no difference

    Please help

    Cy
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