Can't view received faxes

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I'm not sure if this is the correct NG for this question...

I'm running XP and FaxConsole v5.1. I can send and receive faxes just fine,
but when I select a fax in the Inbox and try to "View" it, nothing happens.
(no error, no hang, etc..)

I have to open my Graphics editior program and open the tif file that way.

I have fxclnt.exe designated as the app for TIF files

Any suggestions as to why this is happening? Thanks for any help in
advance.

Al Camp

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

There are many causes for this problem. Most often, this problem arises
because some other imaging application that you installed has set itself as
the default viewer for TIF files. To view faxes from the Fax Console, the
Windows Imaging and Fax viewer must be your default viewer for TIF files.
You can easily restore that setting in Windows Explorer > Folder Options.
File Types. For most users the command line should read:

"rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen %1"

Another common cause of this problem is firewall software Trojan horse
rules. The most common is one that ships with Norton Internet Security.
Details on that on are available here:
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument

--
Russ Valentine
[MVP-Outlook]
"AlCamp" <anon@anon.net> wrote in message
news:ghxTc.153427$eM2.9652@attbi_s51...
> I'm not sure if this is the correct NG for this question...
>
> I'm running XP and FaxConsole v5.1. I can send and receive faxes just
fine,
> but when I select a fax in the Inbox and try to "View" it, nothing
happens.
> (no error, no hang, etc..)
>
> I have to open my Graphics editior program and open the tif file that way.
>
> I have fxclnt.exe designated as the app for TIF files
>
> Any suggestions as to why this is happening? Thanks for any help in
> advance.
>
> Al Camp
>
>
>
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Russ,
Thanks a lot for that information. I searched the MS KBase, and it looks
although a fix will come out in XP SP2, but tried their few suggestions to
no avail.
I'll try yours...
Thanks,
Al

"Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
news:e2XqEn%23gEHA.3236@TK2MSFTNGP10.phx.gbl...
> There are many causes for this problem. Most often, this problem arises
> because some other imaging application that you installed has set itself
as
> the default viewer for TIF files. To view faxes from the Fax Console, the
> Windows Imaging and Fax viewer must be your default viewer for TIF files.
> You can easily restore that setting in Windows Explorer > Folder Options.
> File Types. For most users the command line should read:
>
> "rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"
>
> Another common cause of this problem is firewall software Trojan horse
> rules. The most common is one that ships with Norton Internet Security.
> Details on that on are available here:
>
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
>
> --
> Russ Valentine
> [MVP-Outlook]
> "AlCamp" <anon@anon.net> wrote in message
> news:ghxTc.153427$eM2.9652@attbi_s51...
> > I'm not sure if this is the correct NG for this question...
> >
> > I'm running XP and FaxConsole v5.1. I can send and receive faxes just
> fine,
> > but when I select a fax in the Inbox and try to "View" it, nothing
> happens.
> > (no error, no hang, etc..)
> >
> > I have to open my Graphics editior program and open the tif file that
way.
> >
> > I have fxclnt.exe designated as the app for TIF files
> >
> > Any suggestions as to why this is happening? Thanks for any help in
> > advance.
> >
> > Al Camp
> >
> >
> >
> >
> >
>
>

 

[Guest]

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Excellent Russ...
Works like a champ!!
Thanks again,
Al Camp

"Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
news:e2XqEn%23gEHA.3236@TK2MSFTNGP10.phx.gbl...
> There are many causes for this problem. Most often, this problem arises
> because some other imaging application that you installed has set itself
as
> the default viewer for TIF files. To view faxes from the Fax Console, the
> Windows Imaging and Fax viewer must be your default viewer for TIF files.
> You can easily restore that setting in Windows Explorer > Folder Options.
> File Types. For most users the command line should read:
>
> "rundll32.exe <drive>:\WINDOWS\system32\shimgvw.dll,ImageView_Fullscreen
%1"
>
> Another common cause of this problem is firewall software Trojan horse
> rules. The most common is one that ships with Norton Internet Security.
> Details on that on are available here:
>
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c214c78ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?OpenDocument
>
> --
> Russ Valentine
> [MVP-Outlook]
> "AlCamp" <anon@anon.net> wrote in message
> news:ghxTc.153427$eM2.9652@attbi_s51...
> > I'm not sure if this is the correct NG for this question...
> >
> > I'm running XP and FaxConsole v5.1. I can send and receive faxes just
> fine,
> > but when I select a fax in the Inbox and try to "View" it, nothing
> happens.
> > (no error, no hang, etc..)
> >
> > I have to open my Graphics editior program and open the tif file that
way.
> >
> > I have fxclnt.exe designated as the app for TIF files
> >
> > Any suggestions as to why this is happening? Thanks for any help in
> > advance.
> >
> > Al Camp
> >
> >
> >
> >
> >
>
>