Sign in with
Sign up | Sign in
Your question

Printer Wizard not starting

Last response: in Windows XP
Share
Anonymous
a b α HP
August 17, 2004 6:49:02 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I have tried to install an HP 970Cse on the parrallel and the USB port, both
instances I get the error "Cannot install this hardware" "There was a problem
installing this hardware" "hp deskjet 970c series" "An error occurred during
the installation of the device" " The specified procedure could not be found"

I downloaded the XP Driver from HP's website and ran the installation
program, the print spooler is running, the found new hardware wizard also
tries to install this printer and i get the same error. I cannot start the
"Add Printer Wizard" even if the printer is unplugged.
Anonymous
a b α HP
August 18, 2004 4:21:56 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Are you logged on as an Administrator or a User with Admin Rights?

Have you tried checking your System Files to see that all are happy... from
the command prompt, type

sfc /scannow
(note the space between the c and the /)

--
Cari ((MS-MVP Printing, Imaging & Hardware)
www.coribright.com


"rflehto" <rflehto@discussions.microsoft.com> wrote in message
news:B4EB36BB-E6F8-463C-A8DA-E6FE55CB2347@microsoft.com...
> I have tried to install an HP 970Cse on the parrallel and the USB port,
both
> instances I get the error "Cannot install this hardware" "There was a
problem
> installing this hardware" "hp deskjet 970c series" "An error occurred
during
> the installation of the device" " The specified procedure could not be
found"
>
> I downloaded the XP Driver from HP's website and ran the installation
> program, the print spooler is running, the found new hardware wizard also
> tries to install this printer and i get the same error. I cannot start the
> "Add Printer Wizard" even if the printer is unplugged.
Anonymous
a b α HP
August 18, 2004 4:43:04 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Yes, I have administrative rights, and Yes, I ran sfc /scannow, and no
problems were found. This system is only a few days old, and I had just
installed my companies programs (Office, Notes, etc.) that they use on a
daily basis. the first thing being virus protection. The only other things I
had installed were Microsoft's patches.

I finally had to run a system restore, to a point prior to installing all
the patches and all my programs. Thankfully I had a backup of all my data
because when the system restore is run, some programs that wern't installed,
at the point that I had to restore to, deleted the data folders as well.

"Cari (MS-MVP)" wrote:

> Are you logged on as an Administrator or a User with Admin Rights?
>
> Have you tried checking your System Files to see that all are happy... from
> the command prompt, type
>
> sfc /scannow
> (note the space between the c and the /)
>
> --
> Cari ((MS-MVP Printing, Imaging & Hardware)
> www.coribright.com
>
>
> "rflehto" <rflehto@discussions.microsoft.com> wrote in message
> news:B4EB36BB-E6F8-463C-A8DA-E6FE55CB2347@microsoft.com...
> > I have tried to install an HP 970Cse on the parrallel and the USB port,
> both
> > instances I get the error "Cannot install this hardware" "There was a
> problem
> > installing this hardware" "hp deskjet 970c series" "An error occurred
> during
> > the installation of the device" " The specified procedure could not be
> found"
> >
> > I downloaded the XP Driver from HP's website and ran the installation
> > program, the print spooler is running, the found new hardware wizard also
> > tries to install this printer and i get the same error. I cannot start the
> > "Add Printer Wizard" even if the printer is unplugged.
>
>
>
Related resources
Anonymous
a b α HP
August 19, 2004 4:30:03 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Try disabling antivirus before you reinstall.... and check nothing has
actually been installed first as per
http://www.coribright.com/windows/Article%20One.htm
--
Cari ((MS-MVP Printing, Imaging & Hardware)
www.coribright.com


"rflehto" <rflehto@discussions.microsoft.com> wrote in message
news:1D18C29A-6A0C-488D-B11A-91475F422D71@microsoft.com...
> Yes, I have administrative rights, and Yes, I ran sfc /scannow, and no
> problems were found. This system is only a few days old, and I had just
> installed my companies programs (Office, Notes, etc.) that they use on a
> daily basis. the first thing being virus protection. The only other things
I
> had installed were Microsoft's patches.
>
> I finally had to run a system restore, to a point prior to installing all
> the patches and all my programs. Thankfully I had a backup of all my data
> because when the system restore is run, some programs that wern't
installed,
> at the point that I had to restore to, deleted the data folders as well.
>
> "Cari (MS-MVP)" wrote:
>
> > Are you logged on as an Administrator or a User with Admin Rights?
> >
> > Have you tried checking your System Files to see that all are happy...
from
> > the command prompt, type
> >
> > sfc /scannow
> > (note the space between the c and the /)
> >
> > --
> > Cari ((MS-MVP Printing, Imaging & Hardware)
> > www.coribright.com
> >
> >
> > "rflehto" <rflehto@discussions.microsoft.com> wrote in message
> > news:B4EB36BB-E6F8-463C-A8DA-E6FE55CB2347@microsoft.com...
> > > I have tried to install an HP 970Cse on the parrallel and the USB
port,
> > both
> > > instances I get the error "Cannot install this hardware" "There was a
> > problem
> > > installing this hardware" "hp deskjet 970c series" "An error occurred
> > during
> > > the installation of the device" " The specified procedure could not be
> > found"
> > >
> > > I downloaded the XP Driver from HP's website and ran the installation
> > > program, the print spooler is running, the found new hardware wizard
also
> > > tries to install this printer and i get the same error. I cannot start
the
> > > "Add Printer Wizard" even if the printer is unplugged.
> >
> >
> >
Anonymous
a b α HP
August 19, 2004 5:11:01 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

This is a brand new system, not an upgrade to an older operating system, so
the article you referred me to didn't help. The printer was never installed,
so I could not see any printers in the printer folder. Also I could not get
any information about the Printer server properties.

I could not even install a networked printer. The "Add Printer Wizard" was
somehow creating the problem, as I could never finish installing the printer
from the "New Hardware Found" wizard, either. Whenever I re-booted, the
Hardware Wizard found the printer, but every time it would give me the same
error. I even tried to cancel the Hardware Wizard, and install from the
Printer Wizard, but the Printer Wizard would never start.

I finally used the System Restore to fix the problem.

"Cari (MS-MVP)" wrote:

> Try disabling antivirus before you reinstall.... and check nothing has
> actually been installed first as per
> http://www.coribright.com/windows/Article%20One.htm
> --
> Cari ((MS-MVP Printing, Imaging & Hardware)
> www.coribright.com
>
>
> "rflehto" <rflehto@discussions.microsoft.com> wrote in message
> news:1D18C29A-6A0C-488D-B11A-91475F422D71@microsoft.com...
> > Yes, I have administrative rights, and Yes, I ran sfc /scannow, and no
> > problems were found. This system is only a few days old, and I had just
> > installed my companies programs (Office, Notes, etc.) that they use on a
> > daily basis. the first thing being virus protection. The only other things
> I
> > had installed were Microsoft's patches.
> >
> > I finally had to run a system restore, to a point prior to installing all
> > the patches and all my programs. Thankfully I had a backup of all my data
> > because when the system restore is run, some programs that wern't
> installed,
> > at the point that I had to restore to, deleted the data folders as well.
> >
> > "Cari (MS-MVP)" wrote:
> >
> > > Are you logged on as an Administrator or a User with Admin Rights?
> > >
> > > Have you tried checking your System Files to see that all are happy...
> from
> > > the command prompt, type
> > >
> > > sfc /scannow
> > > (note the space between the c and the /)
> > >
> > > --
> > > Cari ((MS-MVP Printing, Imaging & Hardware)
> > > www.coribright.com
> > >
> > >
> > > "rflehto" <rflehto@discussions.microsoft.com> wrote in message
> > > news:B4EB36BB-E6F8-463C-A8DA-E6FE55CB2347@microsoft.com...
> > > > I have tried to install an HP 970Cse on the parrallel and the USB
> port,
> > > both
> > > > instances I get the error "Cannot install this hardware" "There was a
> > > problem
> > > > installing this hardware" "hp deskjet 970c series" "An error occurred
> > > during
> > > > the installation of the device" " The specified procedure could not be
> > > found"
> > > >
> > > > I downloaded the XP Driver from HP's website and ran the installation
> > > > program, the print spooler is running, the found new hardware wizard
> also
> > > > tries to install this printer and i get the same error. I cannot start
> the
> > > > "Add Printer Wizard" even if the printer is unplugged.
> > >
> > >
> > >
>
>
>
!