Is Steam/Valve staffed by humans or are they evil bloodsucking robots who care nothing for people who purchase games made by SEGA. I have a game I haven't played for a year because Steam seems to be uncontactable.
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Create a support ticket. I've heard of people get very prompt replies and good customer service.
I am not a fan of digital distribution services, but I have not heard anyone say that STEAM support are "evil bloodsucking robots". Have you tried starting here? https://support.steampowered.com/
robere09, Have you tried contacting steam support? I am curious as to the response you received from them. Did you have a positive or negative experience?