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Fax Monitor doesn't activate on one user account

Last response: in Windows XP
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Anonymous
a b C Monitor
August 23, 2004 9:15:50 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Have two user accounts set up under Windows XP Home(both
w/ admin rights). On one the fax monitor works fine,
ringing is heard whenever there is an incoming call, and
call progress can be monitored. When received in the
other account, the monitor doesn't activate when the call
comes in and no ringing can be heard. However the fax is
received fine.

I have checked over the fax config from both accounts and
I can find no differences. Sounds have the same settings.

Any ideas? BTW, we are using the fax software provided w/
XP - no 3rd party software involved.

The good news is that faxes are received just fine!
Anonymous
a b C Monitor
August 23, 2004 9:43:11 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

A number of standard update and repair procedures disabled the Fax Monitor
in the initial release of Windows XP. These problems were fixed in Service
Pack 1. Make sure you apply SP1 or the update from the following article:

http://support.microsoft.com/?kbid=322011
You Cannot Preview a Fax in the Fax Console

These may also apply:

http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6d...
Microsoft Fax Monitor does not function properly after installing Norton
Internet Security
http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c21...
Error: "Rule Default Block Netspy Trojan Horse Matched" when you start the
computer

Hal
--
Hal Hostetler, CPBE -- hhh@kvoa.com
Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
http://www.kvoa.com -- "When News breaks, we fix it!"
KVOA Television, Tucson, AZ. NBC Channel 4
Got Blues? - www.badnewsbluesband.com

"Richard Schreiber" <anonymous@discussions.microsoft.com> wrote in message
news:becd01c4896f$83212860$a601280a@phx.gbl...
> Have two user accounts set up under Windows XP Home(both
> w/ admin rights). On one the fax monitor works fine,
> ringing is heard whenever there is an incoming call, and
> call progress can be monitored. When received in the
> other account, the monitor doesn't activate when the call
> comes in and no ringing can be heard. However the fax is
> received fine.
>
> I have checked over the fax config from both accounts and
> I can find no differences. Sounds have the same settings.
>
> Any ideas? BTW, we are using the fax software provided w/
> XP - no 3rd party software involved.
>
> The good news is that faxes are received just fine!
Anonymous
a b C Monitor
August 24, 2004 1:05:56 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Thanks very much for the information.

Disabling the Netspy Trojan Horse Block completely solved
the problem and the fax monitor works in both accounts now.


>-----Original Message-----
>A number of standard update and repair procedures
disabled the Fax Monitor
>in the initial release of Windows XP. These problems were
fixed in Service
>Pack 1. Make sure you apply SP1 or the update from the
following article:
>
>http://support.microsoft.com/?kbid=322011
>You Cannot Preview a Fax in the Fax Console
>
>These may also apply:
>
>http://service1.symantec.com/SUPPORT/nip.nsf/46f26a2d6d...
0a788256bc7005c3fa3/c06387f12de9fa2a88256cf60063c54d?
OpenDocument
>Microsoft Fax Monitor does not function properly after
installing Norton
>Internet Security
>http://service1.symantec.com/SUPPORT/nip.nsf/4a29389c21...
8ea88256c75005f451a/713afacbd4135e0a88256c77007e526f?
OpenDocument
>Error: "Rule Default Block Netspy Trojan Horse Matched"
when you start the
>computer
>
>Hal
>--
>Hal Hostetler, CPBE -- hhh@kvoa.com
>Senior Engineer/MIS -- MS MVP-DTS -- WA7BGX
>http://www.kvoa.com -- "When News breaks, we fix it!"
>KVOA Television, Tucson, AZ. NBC Channel 4
>Got Blues? - www.badnewsbluesband.com
>
>"Richard Schreiber" <anonymous@discussions.microsoft.com>
wrote in message
>news:becd01c4896f$83212860$a601280a@phx.gbl...
>> Have two user accounts set up under Windows XP Home(both
>> w/ admin rights). On one the fax monitor works fine,
>> ringing is heard whenever there is an incoming call, and
>> call progress can be monitored. When received in the
>> other account, the monitor doesn't activate when the
call
>> comes in and no ringing can be heard. However the fax
is
>> received fine.
>>
>> I have checked over the fax config from both accounts
and
>> I can find no differences. Sounds have the same
settings.
>>
>> Any ideas? BTW, we are using the fax software provided
w/
>> XP - no 3rd party software involved.
>>
>> The good news is that faxes are received just fine!
>
>
>.
>
!