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Archived from groups: microsoft.public.windowsxp.print_fax (More info?)
After installing MS XP SR2 the Canon Printer Software on
my computer stoped working! This must have been a known
problem with Canon's software prior to SR2 but I did not
have this problem before updating to SR2. The details
follow:
RE: Canon MultiPASS C755, SN # UTW 38848 multi-function
printer software problem.
ERROR MESSAGE: Unable to log onto MultiPASS Server,
please restart MP Service.
This problem started on my system when I installed MS'
SR2 for Windows XP.
I experience the problem using either the USB or the
parallel interface connections.
I have read Canon's FAQ on this subject and found it to
be inaccurate and incomplete.
Work-around #2 has no effect on this problem. The
mpservic.exe program still has to be started using the
instruction in Work-around #1.
Work-around #3 is not practical.
Work-around #1 does not completely fix the problem as the
mpservic.exe program will only run for a few minutes
before it terminates and causes the MultiPASS Status
Monitor to also terminate.
Will you research this problem and give us a better
solution
Canon FAQ USSJ00113_EN_00
Category : Error Displayed on Monitor
Description : [Unable to log onto MultiPASS Server,
please restart MP Service]
After installing the MultiPASS Desktop Manager on Windows
XP and restarting the computer, the message
[Unable to log onto MultiPASS Server, please restart MP
Service from the Control Panel]
appears. This may also occur in Windows 2000 and NT 4.0.
Note:
If the MultiPASS Toolbar is not included with your
version of Desktop Manager, then the message
[Failed to start MultiPASS Status Monitor. Please
restart the computer and try again.]
will appear in addition to the message stated above. See
the chart below to see which MultiPASS Desktop Manager
versions include a MultiPASS Toolbar.
Desktop
Two
Manager MultiPASS Status
Monitor error
Model Version /MultiPASS Server
MultiPASS Toolbar messages
MultiPASS C3500 3.01 MultiPASS Server
No No
MultiPASS C5500 3.01 MultiPASS Server
No No
MultiPASS L6000 3.01 MultiPASS Server
No No
MultiPASS C530 3.10b MultiPASS Status Monitor
Yes Yes
MultiPASS C560 3.10b MultiPASS Status Monitor
Yes Yes
MultiPASS C755 3.2 MultiPASS Status Monitor
Yes Yes
MultiPASS C555 3.21 MultiPASS Status Monitor
Yes Yes
Work-around #1:
1. Click OK to the 'Unable to log onto MultiPASS Server'
message.
2. Click Start, right-click My Computer and select Manage.
3. At the 'Computer Management' window, double-click
Services and Applications.
4. Double-click Services on the right-hand pane.
5. Right-click MPService and then select Start.
6. Right-click on the MultiPASS Status Monitor and then
select Reconnect.
Work-around #2:
Deselect the MultiPASS Status Monitor and MultiPASS
Toolbar (if applicable) from launching on startup.
1. Right-click on the MultiPASS Status Monitor icon and
select Load on Windows Startup to remove the checkmark.
2. Right-click on the MultiPASS Toolbar icon and select
Toolbar Settings.
3. At Toolbar Settings tab in Canon MultiPASS Toolbar
Settings dialog box, click Load on Windows Startup box to
remove the checkmark.
4. Click OK to close the Canon MultiPASS Toolbar Settings
dialog box.
Work-around #3:
If your computer connects to a network system, disconnect
the cable from the network prior to turning on the
computer
..
http://alpha03.c-wss.com/wsss/ApplServlet?
RQF=MAIN&RQS=WWUCAl 11&LA=1093... 8/20/2004
After installing MS XP SR2 the Canon Printer Software on
my computer stoped working! This must have been a known
problem with Canon's software prior to SR2 but I did not
have this problem before updating to SR2. The details
follow:
RE: Canon MultiPASS C755, SN # UTW 38848 multi-function
printer software problem.
ERROR MESSAGE: Unable to log onto MultiPASS Server,
please restart MP Service.
This problem started on my system when I installed MS'
SR2 for Windows XP.
I experience the problem using either the USB or the
parallel interface connections.
I have read Canon's FAQ on this subject and found it to
be inaccurate and incomplete.
Work-around #2 has no effect on this problem. The
mpservic.exe program still has to be started using the
instruction in Work-around #1.
Work-around #3 is not practical.
Work-around #1 does not completely fix the problem as the
mpservic.exe program will only run for a few minutes
before it terminates and causes the MultiPASS Status
Monitor to also terminate.
Will you research this problem and give us a better
solution
Canon FAQ USSJ00113_EN_00
Category : Error Displayed on Monitor
Description : [Unable to log onto MultiPASS Server,
please restart MP Service]
After installing the MultiPASS Desktop Manager on Windows
XP and restarting the computer, the message
[Unable to log onto MultiPASS Server, please restart MP
Service from the Control Panel]
appears. This may also occur in Windows 2000 and NT 4.0.
Note:
If the MultiPASS Toolbar is not included with your
version of Desktop Manager, then the message
[Failed to start MultiPASS Status Monitor. Please
restart the computer and try again.]
will appear in addition to the message stated above. See
the chart below to see which MultiPASS Desktop Manager
versions include a MultiPASS Toolbar.
Desktop
Two
Manager MultiPASS Status
Monitor error
Model Version /MultiPASS Server
MultiPASS Toolbar messages
MultiPASS C3500 3.01 MultiPASS Server
No No
MultiPASS C5500 3.01 MultiPASS Server
No No
MultiPASS L6000 3.01 MultiPASS Server
No No
MultiPASS C530 3.10b MultiPASS Status Monitor
Yes Yes
MultiPASS C560 3.10b MultiPASS Status Monitor
Yes Yes
MultiPASS C755 3.2 MultiPASS Status Monitor
Yes Yes
MultiPASS C555 3.21 MultiPASS Status Monitor
Yes Yes
Work-around #1:
1. Click OK to the 'Unable to log onto MultiPASS Server'
message.
2. Click Start, right-click My Computer and select Manage.
3. At the 'Computer Management' window, double-click
Services and Applications.
4. Double-click Services on the right-hand pane.
5. Right-click MPService and then select Start.
6. Right-click on the MultiPASS Status Monitor and then
select Reconnect.
Work-around #2:
Deselect the MultiPASS Status Monitor and MultiPASS
Toolbar (if applicable) from launching on startup.
1. Right-click on the MultiPASS Status Monitor icon and
select Load on Windows Startup to remove the checkmark.
2. Right-click on the MultiPASS Toolbar icon and select
Toolbar Settings.
3. At Toolbar Settings tab in Canon MultiPASS Toolbar
Settings dialog box, click Load on Windows Startup box to
remove the checkmark.
4. Click OK to close the Canon MultiPASS Toolbar Settings
dialog box.
Work-around #3:
If your computer connects to a network system, disconnect
the cable from the network prior to turning on the
computer
..
http://alpha03.c-wss.com/wsss/ApplServlet?
RQF=MAIN&RQS=WWUCAl 11&LA=1093... 8/20/2004