Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
Hi;
If you never got anything from the printer except the pale pink, either
there is a problem with the cartridge or print head or the cartridge has
not been properly installed.
Check the instructions for installing the cartridge. There is usually a
"tare strip" that has to be removed before installing it. Examine the
cartridge to be sure the proper "thing" has been removed so that
unimpeded ink-flow is possible.
Also check the instructions for a "nozzle cleaning" function in either
the printer driver settings or a separate utility. Try using that.
Note that if this is the first time using the printer, it might take a
few minutes for the ink flow to be established. Try a few test pages.
Other than that, the printer might require servicing. Since it is a new
printer, call Dell and enquire. On the previous call, possibly the Dell
tech was making sure that there was proper electrical connection between
the printer head contacts and the contact strip on the cartridge.
Let us know.
Tom
MSMVP-DTS
"Barb" <anonymous@discussions.microsoft.com> wrote in message
news:649a01c49310$11fbc910$a301280a@phx.gbl...
: It's a Dell All-In-One A920. Bought the lap top and
: printer together. The printer was working but the only
: color I would get was a pale pink. Why did she say to
: wipe it with a damp cloth? I'll leave it out over night
: to dry completely and see what happens. It is not the
: wires. The printer is "ready" but nothing happens. Thank
: you, I'll try again tomorrow - it's too late now.
: >-----Original Message-----
: >Well Barb, I scarcely know where to start. As a symptom
: of the printer
: >problem, you have written that the color cartridge does
: not communicate
: >with the printer. I know you did not mean that but
: nevertheless that is
: >the meaning I took from what you wrote. So, let's start
: at the
: >beginning.
: >
: >
: >What model of computer do you have (we do know it is a
: Dell)?
: >
: >What is the make and model of the printer?
: >
: >Do you know the source of the printer drivers that are
: installed? If so,
: >what is the source?
: >
: >What is wrong with what the printer is doing that led to
: the call to
: >Dell?
: >
: >Were there any error messages? If so, exactly what were
: they?
: >
: >Now, as to the particular problem with the cartridge:
: Turn the computer
: >and printer off. Unplug the printer from the power.
: Remove the cartridge
: >from the printer. Wipe it carefully with a clean, dry
: cloth. Inspect it
: >for any damage. Reinsert it into the printer. For all of
: this, please
: >see the printer's instructions. Wait until you are sure
: the cartridge is
: >dry. Plug the printer in.
: >
: >Please let us know.
: >
: >Tom
: >MSMVP-DTS
: >
: >
: >
: >"Barb" <blueeyes1199@hotmail.com> wrote in message
: >news:028e01c49308$7889e160$a401280a@phx.gbl...
: >: My color cartridge wasn't working right so the Dell
: woman
: >: told me to wipe it with a damp cloth. Now, the power
: >: light blinks and it won't communicate with the
: computer.
: >: The booklet is no help. It doesn't mention the lights.
: >
: >
: >.
: >