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Can't Install Print/Scan/Copy Software

Last response: in Windows XP
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September 9, 2004 8:43:04 AM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I have a Compaq Presario. Its about 2-1/2 years old. Windows XP Home
Edition, 60 GB HD, 512 MB memory (now). Was formerly using a parallel cable
printer. It started eating the paper. Bought a Lexmark X1185 All-In-One
Print/Scan/Copy Printer with USB connections. Have been unable to install the
CD-rom installation software. After I click on INSTALL, a window opens and I
get the following message:
NTVDM KERNEL: Missing 16 bit system module
Please Re-Install the following module to your system32 directory
SYSTEM.DRV
***I've been told by Compaq that in order to correct this I must re-install
XP and loose all. Can anyone give some better options please. Need Help. I
consider myself a beginner even though I've owned a computer for about 5
years.
Anonymous
September 9, 2004 3:06:47 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Try a System File Check first.... from the Command Prompt, type

sfc /scannow

(note the space between the c and the /)

--
Cari (MS-MVP Printing, Imaging & Hardware)
www.coribright.com

"BigJoe" <BigJoe@discussions.microsoft.com> wrote in message
news:4FE2D537-9FBE-4AF1-9537-493BB98BA3F0@microsoft.com...
>I have a Compaq Presario. Its about 2-1/2 years old. Windows XP Home
> Edition, 60 GB HD, 512 MB memory (now). Was formerly using a parallel
> cable
> printer. It started eating the paper. Bought a Lexmark X1185 All-In-One
> Print/Scan/Copy Printer with USB connections. Have been unable to install
> the
> CD-rom installation software. After I click on INSTALL, a window opens and
> I
> get the following message:
> NTVDM KERNEL: Missing 16 bit system module
> Please Re-Install the following module to your system32 directory
> SYSTEM.DRV
> ***I've been told by Compaq that in order to correct this I must
> re-install
> XP and loose all. Can anyone give some better options please. Need Help.
> I
> consider myself a beginner even though I've owned a computer for about 5
> years.
!