SP2 will kill MS fax service

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I installed SP2 and then couldn't get the fax service to work anymore. I
would get a message "all fax printers are inaccessible". I rebooted the
computer and opened the fax console and up popped a message that XP was
blocking some of the functioning of that program. I clicked the "unblock"
button and now everything is fine.
5 answers Last reply
More about kill service
  1. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Never been reported so far, but anything's possible. New patches always have
    many unresolved bugs.
    Did you enable the Firewall that came with SP2?
    --
    Russ Valentine
    [MVP-Outlook]
    "wichitalaurie" <wichitalaurie@discussions.microsoft.com> wrote in message
    news:9697633D-997C-4482-B637-064D16789494@microsoft.com...
    >I installed SP2 and then couldn't get the fax service to work anymore. I
    > would get a message "all fax printers are inaccessible". I rebooted the
    > computer and opened the fax console and up popped a message that XP was
    > blocking some of the functioning of that program. I clicked the "unblock"
    > button and now everything is fine.
  2. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    > Never been reported so far, but anything's possible. New patches always have
    > many unresolved bugs.
    > Did you enable the Firewall that came with SP2?
    > -- Russ Valentine [MVP-Outlook] "wichitalaurie" <wichitalaurie@discussions.microsoft.com> wrote in message news:9697633D-997C-4482-B637-064D16789494@microsoft.com...
    >
    >>>I installed SP2 and then couldn't get the fax service to work anymore. I
    >>> would get a message "all fax printers are inaccessible". I rebooted the
    >>> computer and opened the fax console and up popped a message that XP was
    >>> blocking some of the functioning of that program. I clicked the "unblock"
    >>> button and now everything is fine.
    >
    >
    >

    I fixed it by changing the Service from Automatic to Manual. This is my
    previous post on the subject:

    > Did it ever work correctly?
    > Can you reset the startup type to "Automatic?"
    > -- Russ Valentine [MVP-Outlook] "A. Scott" <a********@*******.**.**>
    wrote in message news:10jgmpp80tumk3e@corp.supernews.com...
    >
    >>> Hi
    >>>
    >>> my PC is windows XP SP2.
    >>>
    >>> I have a problem with the fax service - it doesn't start properly.
    >>>
    >>> The status of the service in service control manager is "Stopping"
    and the fax printer is inaccessible when opening the fax console.
    >>>
    >>> The last change to my PC was applying SP2. The faxfix registry
    entries relating to rpc are already in the registry.
    >>>
    >>> Reinstalling the fax components works only until the next reboot.
    >>>
    >>> One workround is to kill process fxssvc.exe then start the service
    manually, then it works normally.
    >>>
    >>> I can't find any resources on this matter. Is the fax service
    trying to start before an essential service? Current dependencies are
    Plug and Play, Print Spooler, RPC and Telephony.
    >>>
    >>> Please help.
    >>>
    >>> Regards
    >>>
    >>> Scott
    >>>
    >
    >
    >

    I am having the same problem. The install does, in fact, set the
    service to Automatic start. But since fax works when it is first
    installed, before the reboot, I expect that there is a conflict with
    another program which is also starting at the same time. (There are
    many.) Also, the original complaint stated that fax worked after
    killing the hung service and restarting manually.

    This led me to try setting the Fax service to manual start. I am
    pleased to report that the results so far have been good. The Fax
    service is started as it is needed when ever a request to send a fax is
    made or the the fax console is displayed. There is no need use a
    separate command or action to start it.

    John B.
  3. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Interesting. Good to know. Most of these issues appear to be idiosyncratic
    and related to firewall issues. What was your firewall status and how did
    you configure XPSP2's firewall?

    I'm not sure setting to Manual will be a good workaround for those who want
    to enable automatic reception. We need to get the complete, detailed steps
    to repro so Microsoft can confirm this problem in house.

    --
    Russ Valentine
    [MVP-Outlook]

    "John Beurket" <beurket@attglobal.net> wrote in message
    news:41421E71.7090604@attglobal.net...
    >> Never been reported so far, but anything's possible. New patches always
    >> have many unresolved bugs.
    >> Did you enable the Firewall that came with SP2?
    >> -- Russ Valentine [MVP-Outlook] "wichitalaurie"
    >> <wichitalaurie@discussions.microsoft.com> wrote in message
    >> news:9697633D-997C-4482-B637-064D16789494@microsoft.com...
    >>
    >>>>I installed SP2 and then couldn't get the fax service to work anymore.
    >>>>I
    >>>> would get a message "all fax printers are inaccessible". I rebooted
    >>>> the
    >>>> computer and opened the fax console and up popped a message that XP was
    >>>> blocking some of the functioning of that program. I clicked the
    >>>> "unblock"
    >>>> button and now everything is fine.
    >>
    >>
    >>
    >
    > I fixed it by changing the Service from Automatic to Manual. This is my
    > previous post on the subject:
    >
    > > Did it ever work correctly?
    > > Can you reset the startup type to "Automatic?"
    > > -- Russ Valentine [MVP-Outlook] "A. Scott" <a********@*******.**.**>
    > wrote in message news:10jgmpp80tumk3e@corp.supernews.com...
    > >
    > >>> Hi
    > >>>
    > >>> my PC is windows XP SP2.
    > >>>
    > >>> I have a problem with the fax service - it doesn't start properly.
    > >>>
    > >>> The status of the service in service control manager is "Stopping"
    > and the fax printer is inaccessible when opening the fax console.
    > >>>
    > >>> The last change to my PC was applying SP2. The faxfix registry
    > entries relating to rpc are already in the registry.
    > >>>
    > >>> Reinstalling the fax components works only until the next reboot.
    > >>>
    > >>> One workround is to kill process fxssvc.exe then start the service
    > manually, then it works normally.
    > >>>
    > >>> I can't find any resources on this matter. Is the fax service
    > trying to start before an essential service? Current dependencies are Plug
    > and Play, Print Spooler, RPC and Telephony.
    > >>>
    > >>> Please help.
    > >>>
    > >>> Regards
    > >>>
    > >>> Scott
    > >>>
    > >
    > >
    > >
    >
    > I am having the same problem. The install does, in fact, set the service
    > to Automatic start. But since fax works when it is first installed,
    > before the reboot, I expect that there is a conflict with another program
    > which is also starting at the same time. (There are many.) Also, the
    > original complaint stated that fax worked after killing the hung service
    > and restarting manually.
    >
    > This led me to try setting the Fax service to manual start. I am pleased
    > to report that the results so far have been good. The Fax service is
    > started as it is needed when ever a request to send a fax is made or the
    > the fax console is displayed. There is no need use a separate command or
    > action to start it.
    >
    > John B.
    >
  4. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    > I'm not sure setting to Manual will be a good workaround for those who want
    > to enable automatic reception. We need to get the complete, detailed steps
    > to repro so Microsoft can confirm this problem in house.
    >
    > -- Russ Valentine [MVP-Outlook]

    That's correct but this can be solved by starting the fax service any
    time after all of the rest of the system is finished initializing. I
    believe that there are ways of doing this automatically, However I
    don't know of any specific one.

    JB
  5. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    It will be nice to see if we can get any repros on this.
    Did you confirm that the problem was not with SP2's firewall?
    --
    Russ Valentine
    [MVP-Outlook]
    "John Beurket" <beurket@attglobal.net> wrote in message
    news:4142CD4B.7050906@attglobal.net...
    >> I'm not sure setting to Manual will be a good workaround for those who
    >> want to enable automatic reception. We need to get the complete, detailed
    >> steps to repro so Microsoft can confirm this problem in house.
    >>
    >> -- Russ Valentine [MVP-Outlook]
    >
    > That's correct but this can be solved by starting the fax service any time
    > after all of the rest of the system is finished initializing. I believe
    > that there are ways of doing this automatically, However I don't know of
    > any specific one.
    >
    > JB
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