Worry Free Gaurantee... Change to any qualified plan with ..

Archived from groups: alt.cellular.verizon (More info?)

Yes, and your comments have even more impact when you consider changes
between AC1 and AC2. Gee, I'd like to lose 30-40% of the geographic coverage
in my home state, and my ability to use data for the cost of minutes.

Changing plans is anything but "worry free"

-Dan

--

=======================
Oregon and the Pacific Northwest
http://cell.uoregon.edu

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Archived from groups: alt.cellular.verizon (More info?)

Evan Platt wrote:
> On Wed, 02 Mar 2005 04:58:58 GMT,
> "dr.wireMORE@VZW-MidWESTma"
> <dr.wireMORE@VZW-MidWESTma.com> wrote:
>
>> I was thinking about the worry free gaurantee, and
>> imagine that VZW changes their promotions every three
>> months (for the better, but still changes their
>> promotions every three months)
>>
>> Now: You have the option to change to any qualifying
>> calling plan or airtime promotion at any time BUT
>>
>> As Verizon changes its plan/promotions about every 3
>> months; this means that if you change minutes, after
>> they change promotions, that you "can" change to any
>> qualifying plan, or airtime promotion at anytime IF YOU
>> REALIZE IT WILL most likely extend your contract almost
>> all of the time.
>
> Which is of course stated on the contract you signed,
> which no one reads..

Sad part is he sells them...

-Quick

Archived from groups: alt.cellular.verizon (More info?)

nevermind, i see what you are saying about the other guy selling too.
sorry.

Archived from groups: alt.cellular.verizon (More info?)

Will wrote:
> we were told in training that the old roam areas would become a credit
> card access area in which case the customer would have the ability to
> use a credit card number to pay for service directly instead of VZW
> being the middle man. but like I say i havent been to any old roaming
> areas yet to see if this is true.

Huh?? My understanding is that under AC2, your phone will show "No
Service" if it cannot find a system in the PURL, just like it would if
you set "Home Only" and your phone couldn't find your home system. Also,
under the old Auto A /Auto B, if you have it set for "Auto B", but all
that is available is a non-PURL system on A, you likewise have "No
Service". AC2 is going to behave differently??

Archived from groups: alt.cellular.verizon (More info?)

CharlesH wrote:
> Will wrote:
>
>> we were told in training that the old roam areas would become a credit
>> card access area in which case the customer would have the ability to
>> use a credit card number to pay for service directly instead of VZW
>> being the middle man. but like I say i havent been to any old roaming
>> areas yet to see if this is true.
>
> Huh?? My understanding is that under AC2, your phone will show "No
> Service" if it cannot find a system in the PURL, just like it would if
> you set "Home Only" and your phone couldn't find your home system. Also,
> under the old Auto A /Auto B, if you have it set for "Auto B", but all
> that is available is a non-PURL system on A, you likewise have "No
> Service". AC2 is going to behave differently??

Yes, I know it is "PRL". #%*!@ spell checker changed "PRL" to "PURL"
(whatever that is) and I missed it. Sorry about that.

Archived from groups: alt.cellular.verizon (More info?)

Sentinel wrote:
> I agree that Verizon is wrong here. When I bought my
> contract in a Verizon store I was told about being able
> to switch to any plan at any time with no penalty or
> contract extention. I asked if that would extentd my
> contract and I was told NO byt the customer service rep
> there. That was one of the reasons I decided to go with
> Verizon.
>
> Now I know some will say shame on me for believeing the
> salesmen but it was a Verizon salesmen and that doesn't
> make it right. It is not like I did not ask. I
> specifically asked and I was told specifically that
> during my contract I could switch from any plan to any
> plan without extending my contract and that is not true.

Then you were mislead. If this is a deal breaker for you
then you should take it up with VZW corporate (Email).
I think it would be reasonable to expect that they should
allow you to terminate your service, return the subsidized
equipment for what you paid for it, and waive the ETF.

The misleading part is about extending your contract. Without
extending your contract you can switch to any "qualifying"
plan. That translates to "currently offered and no promotions".
Store reps especially don't seem to go into enough detail on
that. Often they do say it but it's natural for a new customer
not to hear it. What people tend to hear is "you can switch
to anything at any time", next item... Reasonable translation
of anything close to that. Kind of like fine print.

-Quick

Archived from groups: alt.cellular.verizon (More info?)

well man this is what i was taught by the corp trainer, but like i say,
i havent been there to try it out. i am interested to see what happens
cause i tend to believe like you do, but who knows.

Archived from groups: alt.cellular.verizon (More info?)

Exactly my point. Here is my suggestion:
1) Admit to yourself (VZW) that ALL of your plans are promotional plans.
2) Admit that, in response to market dynamics, YOU change promotional plans
aprox every 3 months. (and we thank you for it... usually they are MORE for
less... excellent!)
3) Recognize that a reasonable person will interpet the worry free gaurantee
at face value, and that it could be misleading, because after 3 months, it
is UNLIKELY you can change anything without extending your contract.
Anything (minutes, coverage, adding a share line, etc)

My opinion is then that worry free (below) only applies to the length of the
current promotion, and has no relevance to your contract, but will REQUIRE
you to extend your contract 75% of the time.

Now, instead of waiting for another class action suit, consider backing up
your worry free gaurantee: to change your plan or minutes anytime over the
length of your contract, WITHOUT extending the agreement. Now that would be
fantastic... be a leader in ethics, the same way you are the leader in
quality and customer service. dr wm

You have the option to change to any qualifying calling plan or airtime
promotion at any time.
You won't pay any additional fees to change plans. Some calling plans
require specific equipment. You become eligible to take advantage of
equipment upgrades at promotional pricing during the last two months of your
contract period. If you are not upgrading equipment within the final 2
months of your contract, you may have to pay full retail price. Promotional
offers will require an extension of your Customer Agreement.

dr

"Sentinel" <none@none.com> wrote in message
news:9tmg21lsculbhkdeacflsrs7rpl1hr0vdh@4ax.com...
> I agree that Verizon is wrong here. When I bought my contract in a
> Verizon store I was told about being able to switch to any plan at any
> time with no penalty or contract extention. I asked if that would
> extentd my contract and I was told NO byt the customer service rep
> there. That was one of the reasons I decided to go with Verizon.
>
> Now I know some will say shame on me for believeing the salesmen but
> it was a Verizon salesmen and that doesn't make it right. It is not
> like I did not ask. I specifically asked and I was told specifically
> that during my contract I could switch from any plan to any plan
> without extending my contract and that is not true.

Archived from groups: alt.cellular.verizon (More info?)

i aggree with you, and by god if i made more than 25k a year working a
sales rep job, well then maybe the upper eschelons of management might
listen to me! haha. but as always in america, the rich (not the
right) win. i do my small part to explain exactly what you said to
customers, but unfortunately i do not have the power to change the
system. REVLOUTION!!!! POWER TO THE PEOPLE!!! hahaha.