Archived from groups: microsoft.public.windowsxp.print_fax (
More info?)
He means go into Device Manager, scroll down until you find the entry for
the Universal Serial Bus Controllers and update the USB drivers.
--
Cari (MS-MVP Printing, Imaging & Hardware)
www.coribright.com
"MikeBeardshall" <MikeBeardshall@discussions.microsoft.com> wrote in message
news
706103A-DD0C-4805-9B1A-CACF76193A7B@microsoft.com...
> The only usb device I have is the printer. I went to properties tab of
> the
> printer and selected update driver and got taken into 'install hardware
> wizard'. Sysxtem then informs me that it cannot install correctly because
> drivers not found.
>
> Don't understand what you mean 'you can also install XP SP2.....'
>
> I already have XPSP2 installed, do you mean install it again ?
>
> Mike
>
> "Raghu Boddu" wrote:
>
>> "MikeBeardshall" <MikeBeardshall@discussions.microsoft.com> wrote in
>> message news:<CFA3DA52-76BF-4998-9F4B-6DCFB7272A9D@microsoft.com>...
>> > Not very helpful Im afraid, it goes through to step 3 of 4
>> > (installing), MS
>> > finds hardware then a modal window pops up with statement
>> > 'ERROR_INSTALL_FAILURE'. The window header says
>> > 'C\temp\photosmart\setup\hpzmsi01.exe -m webu -1 ENU -f
>> > C:\winxp\hphins02.dat
>> > -Validate ...'
>> >
>> > Mike
>> >
>> > "Cari (MS-MVP)" wrote:
>> >
>> > > What is the exact text of the error message?
>> > > --
>> > > Cari (MS-MVP Printing, Imaging & Hardware)
>> > > www.coribright.com
>> > >
>> > > "MikeBeardshall" <MikeBeardshall@discussions.microsoft.com> wrote in
>> > > message
>> > > news:4BB9B6E8-0584-4B86-8514-EFB5CD3BD063@microsoft.com...
>> > > > since installing XP SP2 Im unable to load HP Photosmart 140 printer
>> > > > softfware, Install fails with an error. Everything was working
>> > > > fine until
>> > > > I
>> > > > installed SP2 therefore it appears to be an XP. HP have not
>> > > > provided
>> > > > updated
>> > > > software so Im stuck., any ideas.
>> > > > Many thanks
>> > > >
>> > > > Mike
>> > >
>> > >
>> > >
>>
>> Hi,
>>
>> To resolve this issue, update the drivers for the USB devices that are
>> connected to the computer.
>>
>> To update these drivers, follow these steps:
>>
>> 1. Click Start, Run, type devmgmt.msc, and click OK.
>> 2. Double-click the type of device that you want to update.
>> 3. Double-click the specific device that you want to update.
>> 4. Click the Driver tab, and then click Update Driver.
>>
>> Follow the instructions in the Hardware Update Wizard. Repeat steps 2
>> through 5 for each USB device.
>>
>> NOTE: You can also install Windows XP SP2, and then disconnect and
>> reconnect the USB devices that are connected to your computer. By
>> doing this, you start the Plug and Play utility. The Plug and Play
>> utility updates the version numbers for the drivers.
>>
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