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Microsoft Fax crashes XP

Last response: in Windows XP
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Anonymous
September 20, 2004 5:13:05 AM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Until installing SP2, fax console was working fine, now it crashes the whole
system when sending or receiving faxes. Has anyone any ideas how to fix it,
other than uninstalling SP2?

Many thanks!

More about : microsoft fax crashes

Anonymous
September 23, 2004 6:29:09 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

What do you mean by crashing?? What exactly is the behaviour?? What error is
displayed?? Are there any events logged in the event viewer??

Thanks,
--
Chandrasekar R
Microsoft Printing, Imaging and Fax Team
This posting is provided "AS IS" with no warranties, and confers no rights.
Please do not send email directly to this alias. This alias is for newsgroup
purposes only.

"gpm_kp" <gpm_kp@discussions.microsoft.com> wrote in message
news:2182AFCF-C6D3-49FB-998C-FB8B2D524A7E@microsoft.com...
> Until installing SP2, fax console was working fine, now it crashes the
> whole
> system when sending or receiving faxes. Has anyone any ideas how to fix
> it,
> other than uninstalling SP2?
>
> Many thanks!
September 25, 2004 10:37:58 AM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

The system just freezes completely. No response to Ctrl-
ALt-Del - the only way out is hitting the reset button.

As far as I can tell, the error does not get logged in
the event log. There is an error in the application log
on rebooting, but I'm not sure if that is related. I
can't find any info in the KB on that.

===start error message in event log ===

Event Type: Error
Event Source: MSDTC
Event Category: SVC
Event ID: 4437
Date: 25/09/2004
Time: 23:24
User: N/A
Computer: KIKIHOME
Description:
The account that the MS DTC service is running under is
invalid. This can happen if the service account
information has been changed using the Services snap-in
in Microsoft Management Console (MMC). MS DTC service
will continue to start. Please make sure that the MS DTC
service account information is updated using the
Component Services Explorer.

For more information, see Help and Support Center at
http://go.microsoft.com/fwlink/events.asp.

===end error message in event log ===

The link provided leads to a "thank yuo but we have no
information page". I've tried to find the MS DTC service
but can't seem to locate it.

I've uninstalled SP2 and the fax service (and reinstalled
the fax component - not SP2) but unfortuately the problem
persists. I'd be very grateful for any hints!

Many thanks,

KIki
>-----Original Message-----
>What do you mean by crashing?? What exactly is the
behaviour?? What error is
>displayed?? Are there any events logged in the event
viewer??
>
>Thanks,
>--
>Chandrasekar R
>Microsoft Printing, Imaging and Fax Team
>This posting is provided "AS IS" with no warranties, and
confers no rights.
>Please do not send email directly to this alias. This
alias is for newsgroup
>purposes only.
>
>"gpm_kp" <gpm_kp@discussions.microsoft.com> wrote in
message
>news:2182AFCF-C6D3-49FB-998C-
FB8B2D524A7E@microsoft.com...
>> Until installing SP2, fax console was working fine,
now it crashes the
>> whole
>> system when sending or receiving faxes. Has anyone any
ideas how to fix
>> it,
>> other than uninstalling SP2?
>>
>> Many thanks!
>
>
>.
>
!