Printing Error

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

See the KB article at
http://support.microsoft.com/default.aspx?scid=kb;en-us;324757
--
Cari (MS-MVP Printing, Imaging & Hardware)
www.coribright.com

"Sam Johnson" <sam@dextrafile.co.uk> wrote in message
news:091c01c49fd3$2c0c83b0$a601280a@phx.gbl...
> Hi there,
>
> I have a customer wih the following problem:
>
> They received a legitimate email from a supplier and
> printed out the pdf file. However at that point the
> previously well functioning printers gave an error
> message and printed out an error page, then the printers
> disappear from the Printers and Faxes folder and the PC
> requires a reboot to make them reappear but then the
> error message comes back when you try to print and the
> printers disappear again.
>
> However the rest of the system works fine. The operating
> system is Windows XP Pro. The error message is:
>
> Spooler Subsystem App has encountered a problem and needs
> to close:
> Error signature:
> SZ Name: spoolsv.exe
> SZ App Ver: 5.1.2.6.00.0
> SZ Mod Name: ntdll.dll
> SZ Mod Ver: 5.1.2.6.00.1217
> Offset: 00033AED
>
> Any Ideas? Is it a case of reinstalling Windows or could
> I just uninstall the printing part of Windows and
> reinstall it etc?
>
> Many thanks Sam.
>
>