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Network printing problem after SP2

Last response: in Windows XP
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Anonymous
September 29, 2004 2:16:16 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I hope someone can help as I don't want to uninstall SP2,
but rather I want to fix the problem.

I am the IT Manager for my company. I created a restore
point and then installed SP2. I have 15 network printers
configured. This is because I travel between offices and
also print sometimes to the remote printers.

Following SP2 install, when I open the Printers folder,
some of the network printers never show "ready". They
show "opening" but never go to "ready". A ping to these
printers works fine, so it's not connectivity.

The spoolsv.eve service shows it's running and using CPU,
but not a lot (3% to 5%, but never more). I completely
turned off the SP2 firewall to see if that was the
problem. Still won't work.

This causes problems in every program when I try to print
to anything other than the default printer. I get an
error in Word that the printer list is unavailable, do I
want to wait or continue?

Any help for me? Otherwise, I guess I uninstall SP2 and
get back to what was normal for me.

Thanks in advance.
Cheryl
Anonymous
September 29, 2004 4:29:28 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Update to my problem.

I fixed it by removing all of the network printers and
reconnecting to them via IP addresses instead of print
server shares.

Everything is working fine now. I was able to turn back
on the firewall too.
>-----Original Message-----
>I hope someone can help as I don't want to uninstall SP2,
>but rather I want to fix the problem.
>
>I am the IT Manager for my company. I created a restore
>point and then installed SP2. I have 15 network printers
>configured. This is because I travel between offices and
>also print sometimes to the remote printers.
>
>Following SP2 install, when I open the Printers folder,
>some of the network printers never show "ready". They
>show "opening" but never go to "ready". A ping to these
>printers works fine, so it's not connectivity.
>
>The spoolsv.eve service shows it's running and using CPU,
>but not a lot (3% to 5%, but never more). I completely
>turned off the SP2 firewall to see if that was the
>problem. Still won't work.
>
>This causes problems in every program when I try to print
>to anything other than the default printer. I get an
>error in Word that the printer list is unavailable, do I
>want to wait or continue?
>
>Any help for me? Otherwise, I guess I uninstall SP2 and
>get back to what was normal for me.
>
>Thanks in advance.
>Cheryl
>.
>
!