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xp pro printer drivers fail to install

Last response: in Windows XP
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October 1, 2004 3:08:42 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I've finished building a new computer for my folks. I
obtained some OEM NT 4.0 disks from work, so to cut down
cost a bit, I got an upgrade version of XP Pro, then
installed NT 4.0 and upgraded it. Everything is working
fine except when it comes to installing the printer.

I've tried with an HP DeskJet 610c and a Canon BJC 2000.
Whenever I connect the printer, it is automatically
detected (and the balloon pops up: "Detected HP Deskjet
610c" or whatever) then it searches for the driver, which
supposedly came with XP. I get a message saying an .INF
file was found to install the printer. When I click next,
I get a message saying that the driver failed to install
because the file couldn't be found. This also happens
with the BJC 2000, except it doesn't give me the message
about the .INF file.

I also tried manual installation, and got nowhere with
that. Is there a reason that the drivers aren't being
found even though it's detecting that .INF file?

Thanks,
John
Anonymous
October 2, 2004 6:34:44 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

You need to install the software BEFORE connecting the printer. If the
HP610 (which is an ancient printer) does not have drivers at the HP website,
use the Install Printer Wizard.
--
Cari (MS-MVP Printing, Imaging & Hardware)
www.coribright.com

"John" <jnorfleet@bellsouth.eatspam.net> wrote in message
news:304901c4a7e1$af591e70$a601280a@phx.gbl...
> I've finished building a new computer for my folks. I
> obtained some OEM NT 4.0 disks from work, so to cut down
> cost a bit, I got an upgrade version of XP Pro, then
> installed NT 4.0 and upgraded it. Everything is working
> fine except when it comes to installing the printer.
>
> I've tried with an HP DeskJet 610c and a Canon BJC 2000.
> Whenever I connect the printer, it is automatically
> detected (and the balloon pops up: "Detected HP Deskjet
> 610c" or whatever) then it searches for the driver, which
> supposedly came with XP. I get a message saying an .INF
> file was found to install the printer. When I click next,
> I get a message saying that the driver failed to install
> because the file couldn't be found. This also happens
> with the BJC 2000, except it doesn't give me the message
> about the .INF file.
>
> I also tried manual installation, and got nowhere with
> that. Is there a reason that the drivers aren't being
> found even though it's detecting that .INF file?
>
> Thanks,
> John
>
!