HP OfficeJet G85 + XP: can’t remove printers/drivers succe..

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Eric Booth Wrote:
> "veroverk" veroverk.1d19d0@pcbanter.net wrote in message
> news:veroverk.1d19d0@pcbanter.net...-
>
> Our HP G85 worked perfectly under Windows 98 and now not under XP. We
> have scoured websites and forums and carried out advice given as to
> removing the printers and drivers from the computer, including advice
> given on this forum
>
> (http://www.pcbanter.net/archive/index.php/t-229091Can't-Uninstall-HP-Printer-Driver.html)
> about another HP printer and XP. We performed the actions on the
> website
> that was referred to in the answer to the question:
> http://members.shaw.ca/bsanders/Cl [...] rivers.htm to remove all
> printers and printer drivers.
> Result: printer remnants were still found. We also saw an advert for
> the program: "Your Uninstaller" from ursoftware, which we promptly
> downloaded, installed and activated, but with the same result. Every
> time we try to remove the old printer and install the appropriate new
> drivers, we get the message that the program is already installed.
> We are beginning to think that nothing will work and will just have
> to
> scrap the printer completely. By the way, we also contacted a local
> technician, who said there was no point in our taking the machine to
> him as he would do exactly the steps we had already carried out. Any
> suggestions would be most welcome.
> veroverk
>
>
> --
> veroverk-
> Go to the HP home page and look for the help pages for your G 85. I
> have no
> problem with Windows XP Pro
> Eric Booth

Thanks Eric for your help.We did this for the umpteenth time and it
still didn’t work. We then discovered we could make use of a brand new
telephone service operated by a Dutch computer club. The solution given
was as follows:
Windows XP comes with a driver for this printer and so is able to
install it as new hardware. However, it was unable to locate the
hpz2ku04.dll file, which turns out to be included in the installation
version downloaded from the hp website. Unpacked with winrar and passed
on the location of this file to Windows. The installation then worked
perfectly! I (being a woman) then gave the printer a kiss!


--
veroverk