New Every Two, AC2, Data

Archived from groups: alt.cellular.verizon (More info?)

> Questions: (Verizon can't answer)
--> I'll give you some educated guesses, which unfortunately is probably the
best you'll get. If you find the actual fact, please do share with the rest
of us...

> - Can I use New Every Two and keep/extend my AC1 plan? (allows roaming and
> data, low speed is fine))
--> Simply replacing a phone and getting a NE2 benefit, *should* not require
a new plan as far as I know. New contract --> YES, new plan --> NO.

> - Does AC2 include qnc (low speed) data at no charge?
--> Speculation is yes. No one has reported on this definitively that I
have seen post. If you have a new phone that supports 1X data, you should
"feed it" the following modem initialization string:
AT$QCMDR=2

> - Does Verizon offer a modest cost add on to AC2 that just uses plan
> minutes and allows the phone to be used as a higher speed (National
> Access) modem?
--> Speculation is that MOU (minutes of use) 1X data is gone, although I
haven't seen that posted definitively yet either. Speculation is that
circuit switched data will coninue to be included as a plan feature and
billed as cost of minutes. Both of these are speculation until someone who
understands what is going on, switches to AC2, uses data, gets billed (or
not as the case may be) and takes the time to post the results...

> - If I get a high speed phone, does qnc still work?
--> The 1X phones that I have access to all work with circuit switched data.

--> I have also seen folks claim that if they buy a new PDA "smart" phone
(think Palm, Windows CE, etc) and switch to it, Verizon may take away MOU
even on the AC1 plan. No one has reported losing MOU on existing handset
and plan having made no changes. Only folks who selected a new plan and/or
switched to a PDA phone.

> Silly me, just want to know what Verizon plans are!!!
--> Much of what *we get* is based on past billing experience, anecdotel,
and not promised anywhere in writing. What the carrier gets *is spelled
out* in writing. I've reviewed my contract, and it really doesn't guarentee
any service to the customer. It's all about limitations of service, and
things that protect the carrier.

--> What I want in wireless reform is a real written contract that swings
both ways. Here's what I am agreeing to, and here's what the carrier is
promising. The carrier may even change your coverage area (on the AC plan
especially) during a contract. To me this is a very basic thing that should
either be guarenteed during the term of the contract, or valid reason to
terminate the contract without any fee. Unfortunately, it doesn't work that
way...

-Dan

Archived from groups: alt.cellular.verizon (More info?)

[original post is likely clipped to save bandwidth]
On Tue, 8 Mar 2005 20:19:18 -0800, "Dan Albrich" <dalbrich@uoregon.edui>
wrote:

>> Questions: (Verizon can't answer)
>--> I'll give you some educated guesses, which unfortunately is probably the
>best you'll get. If you find the actual fact, please do share with the rest
>of us...
>
>> - Can I use New Every Two and keep/extend my AC1 plan? (allows roaming and
>> data, low speed is fine))
>--> Simply replacing a phone and getting a NE2 benefit, *should* not require
>a new plan as far as I know. New contract --> YES, new plan --> NO.

After talking to yet another rep who stated I needed a new plan, I talked
to a supervisor. From Verizon's web pages

"
What is New Every Two®?

Get a free phone (up to $100) every two years. You’re automatically
enrolled when you sign up and maintain two years of service on a select
digital calling plan with monthly access of $34.99 or higher. At the end
of the two years, renew your service for another two years and you will
qualify for a new digital phone up to a $100 value! Or you can receive a
$100 credit toward the purchase of a new phone. Either way, you’ll be sure
to have the latest wireless technology. Additional Family SharePlan® lines
are not eligible to participate in the program.
"
Note it states __renew your service__

My current service profile included National Enhanced Svc Access. The
supervisor has noted my account so Yet Another Sales Rep extends my plan,
doesn't force me to a new one.

As a note, the supervisors seem to be getting lots of static about AC2.
She didn't even know it took away data till I pointed out this fine print
at the very bottom of their new plan's web page

"
Internet Access
Mobile Office Kits, PC Cards, PDAs or other wireless modem devices may not
be used for Internet access without a subscription to select VZAccess
plans.
"

Of course, that doesn't say VZAccess what plans they are refering to, the
supervisor didn't know!

BIG CLIP

>--> What I want in wireless reform is a real written contract that swings
>both ways. Here's what I am agreeing to, and here's what the carrier is
>promising. The carrier may even change your coverage area (on the AC plan
>especially) during a contract. To me this is a very basic thing that should
>either be guarenteed during the term of the contract, or valid reason to
>terminate the contract without any fee. Unfortunately, it doesn't work that
>way...

Sounds like you are referring to ethical business practices. In Corporate
America???

gerry

--

Personal home page - http://gogood.com

gerry misspelled in my email address to confuse robots

Archived from groups: alt.cellular.verizon (More info?)

[original post is likely clipped to save bandwidth]
On Wed, 9 Mar 2005 09:35:29 -0800, "Quick"
<quick7135-news@NOSPAMyahoo.com> wrote:

>gerry wrote:
>>
>> As a note, the supervisors seem to be getting lots of
>> static about AC2. She didn't even know it took away data
>> till I pointed out this fine print at the very bottom of
>> their new plan's web page
>>
>> "
>> Internet Access
>> Mobile Office Kits, PC Cards, PDAs or other wireless
>> modem devices may not be used for Internet access without
>> a subscription to select VZAccess plans.
>> "
>
>This was being applied some time (not too long ago though)
>before the AC2 plans came out.
>
>-Quick

Of course it doesn't define "select VZAccess plans" try and go there and
it's under construction.

In my case, my profile from a 2/2/05 AC contract includes "Natl Enhanced
Svc Access". So it must be one of the VZAccess plans.

Who knows what is going on, the supervisor I spoke with thought the
current AC plans included it!

Bottom line
|||
vvv

Verizon doesn't know what they are talking about.

gerry

--

Personal home page - http://gogood.com

gerry misspelled in my email address to confuse robots

Archived from groups: alt.cellular.verizon (More info?)

[original post is likely clipped to save bandwidth]
On Wed, 9 Mar 2005 12:56:32 -0800, "Quick"
<quick7135-news@NOSPAMyahoo.com> wrote:

>gerry wrote:
>> [original post is likely clipped to save bandwidth]
>> On Wed, 9 Mar 2005 09:35:29 -0800, "Quick"
>> <quick7135-news@NOSPAMyahoo.com> wrote:
>>
>>> gerry wrote:
>>>>
>>>> As a note, the supervisors seem to be getting lots of
>>>> static about AC2. She didn't even know it took away data
>>>> till I pointed out this fine print at the very bottom of
>>>> their new plan's web page
>>>>
>>>> "
>>>> Internet Access
>>>> Mobile Office Kits, PC Cards, PDAs or other wireless
>>>> modem devices may not be used for Internet access
>>>> without a subscription to select VZAccess plans.
>>>> "
>>>
>>> This was being applied some time (not too long ago
>>> though) before the AC2 plans came out.
>>>
>>> -Quick
>>
>> Of course it doesn't define "select VZAccess plans" try
>> and go there and it's under construction.
>>
>> In my case, my profile from a 2/2/05 AC contract includes
>> "Natl Enhanced Svc Access". So it must be one of the
>> VZAccess plans.
>
>No. I believe it refers to one of the "Data" plans. I have
>the impression that whenever they include "Access"
>they are referring to Data. A voice plan would not
>be an "access" plan. In your case the "Natl En.. Svc Access"
>is a *feature* on your AC plan. It seems that this
>feature is there on voice plans for GIN, Picture msging,
>etc. I suspect the "select VZAccess" plans include
>Pay-as-you-go, megabyte plans, and unlimited data
>plans.
>
>-Quick

Hmmm - previously, in another thread, you posted:

"
Treker wrote:
> I just got my latest bill and found $600 of data charges
> for the month! I have been on AC since Nov and never
> noticed data charges before. These data calls were all
> within my voice minutes allowed or on unlimited
> weekends/nights. It was in Las Vegas and I was using 1X
> data network (#777). I thought data was included in your
> minutes if you were on AC and had national access.

This is true... provided that the "national access" you are
referring to is the feature. If you go online to
My Account -> Statements -> Service Profile and look
in the section Enhanced Services you should see
"Natl Enhanced Svc Access" listed there.

If this is listed there and they did bill you there is either
a mistake or they have started billing for tethered/internet
access. Everybody is interested in what CS tells you.

-Quick
"

What changed your mind?

gerry

--

Personal home page - http://gogood.com

gerry misspelled in my email address to confuse robots

Archived from groups: alt.cellular.verizon (More info?)

gerry wrote:
> [original post is likely clipped to save bandwidth]
> On Wed, 9 Mar 2005 12:56:32 -0800, "Quick"
> <quick7135-news@NOSPAMyahoo.com> wrote:
>
>> gerry wrote:
>>> [original post is likely clipped to save bandwidth]
>>> On Wed, 9 Mar 2005 09:35:29 -0800, "Quick"
>>> <quick7135-news@NOSPAMyahoo.com> wrote:
>>>
>>>> gerry wrote:
>>>>>
>>>>> As a note, the supervisors seem to be getting lots of
>>>>> static about AC2. She didn't even know it took away
>>>>> data till I pointed out this fine print at the very
>>>>> bottom of their new plan's web page
>>>>>
>>>>> "
>>>>> Internet Access
>>>>> Mobile Office Kits, PC Cards, PDAs or other wireless
>>>>> modem devices may not be used for Internet access
>>>>> without a subscription to select VZAccess plans.
>>>>> "
>>>>
>>>> This was being applied some time (not too long ago
>>>> though) before the AC2 plans came out.
>>>>
>>>> -Quick
>>>
>>> Of course it doesn't define "select VZAccess plans" try
>>> and go there and it's under construction.
>>>
>>> In my case, my profile from a 2/2/05 AC contract
>>> includes "Natl Enhanced Svc Access". So it must be one
>>> of the VZAccess plans.
>>
>> No. I believe it refers to one of the "Data" plans. I
>> have the impression that whenever they include "Access"
>> they are referring to Data. A voice plan would not
>> be an "access" plan. In your case the "Natl En.. Svc
>> Access" is a *feature* on your AC plan. It seems that
>> this
>> feature is there on voice plans for GIN, Picture msging,
>> etc. I suspect the "select VZAccess" plans include
>> Pay-as-you-go, megabyte plans, and unlimited data
>> plans.
>>
>> -Quick
>
> Hmmm - previously, in another thread, you posted:
>
> "
> Treker wrote:
>> I just got my latest bill and found $600 of data charges
>> for the month! I have been on AC since Nov and never
>> noticed data charges before. These data calls were all
>> within my voice minutes allowed or on unlimited
>> weekends/nights. It was in Las Vegas and I was using 1X
>> data network (#777). I thought data was included in your
>> minutes if you were on AC and had national access.
>
> This is true... provided that the "national access" you
> are referring to is the feature. If you go online to
> My Account -> Statements -> Service Profile and look
> in the section Enhanced Services you should see
> "Natl Enhanced Svc Access" listed there.
>
> If this is listed there and they did bill you there is
> either a mistake or they have started billing for
> tethered/internet access. Everybody is interested in what
> CS tells you.
>
> -Quick
> "
>
> What changed your mind?

Absolutely nothing. Read what you quoted.

"If this is listed there and they did bill you there is
either a mistake *or they have started billing for
tethered/internet access*...."

Did you miss the "or" part?

This isn't what this discussion is about isn't it?
The change in billing for data? The recent changes
in the system *requiring* a separate data plan for
particular phones? And if you read your contract,
the data usage part hasn't changed much. It seems
that previously they needed 1xRTT for pic messaging
and GIN but didn't have it in the system to differentiate
that from internet access. Now it appears that they
are getting around to it.

I'm guessing that when you got your 2/2/05 AC contract
you didn't activate a PDA phone on it (identified by the ESN).
What phone do you have? I suspect it is capable of GIN or
picture messaging?

You said/griped about not knowing what these select
"VZWAccess plans" were. Care to change the subject?

-Quick

Archived from groups: alt.cellular.verizon (More info?)

[original post is likely clipped to save bandwidth]
On Wed, 09 Mar 2005 16:42:15 -0700, Treker <x1921@NoSPAM.hotmail.com>
wrote:


>When I originally posted, my Profile did indeed say Nat'l Enhanced Svc
>Access. Today I went into my profile just to check things out... Now it
>just says National Access. No Enhanced Svc. Did VZW change things in AC1
>(which I am on)? As of last week, I was still able to access Express
>Network data #777 using their 3g connection at 105kbs.
>
>I am still waiting for a definitive answer in this forum:
>
>1. AC1 includes free data using only MOU.
>
>2. AC2 does NOT include free data using only MOU.
>
>Anyone got the proof?

Nobody seems to have a document to reference as proof. Just guesses and
hearsay.

For the heck of it I just checked my profile 5 minutes ago. I added the
"<<<<<"

Enhanced Services:

Call Forwarding , Caller ID, Call Waiting, Message Waiting Indicator,
No Answer Transfer, 3-Way Calling, Voice Mail Access Charge,
Natl Enhanced Svc Access <<<<<
Natl In Shared Calling , Unlimited Nite & Wknds


Odd that they changed your profile with no contract change! But, Verizon
states:

"
NationalAccess Calling Plans

If you spend an average amount of time on your wireless phone and the
Internet, these plans offer good value. Starting at just $35 per month,
you get an airtime allowance that can be used for both wireless Internet
access and domestic calling. There are no domestic long distance or
domestic roaming charges coast to coast.
"

__Seems__ to state your plan covers data by using airtime minutes since
you have NationalAccess. (another guess ;-(


gerry



--

Personal home page - http://gogood.com

gerry misspelled in my email address to confuse robots

Archived from groups: alt.cellular.verizon (More info?)

>"Quick" <quick7135-news@NOSPAMyahoo.com> wrote:

>> allowance that can be used for both wireless Internet
>> access and domestic calling. There are no domestic long
>> distance or domestic roaming charges coast to coast. "
>>
>> __Seems__ to state your plan covers data by using airtime
>> minutes since you have NationalAccess. (another guess ;-(
>
>Why not email your questions to VZW offices?
>You'll should expect a definitive answer.
>
>What we talk about here is what you can get away
>with on the up and up.

"A definitive answer?" That's a good one.

In October, 2003, I sent an email to Customer Service asking:

"1. Is it true that Express Network is available for only minutes of use
on the Americas Choice plan? 2. Will it continue to be available for
only minutes of use on the Americas Choice plan?"

Their reply:

*********************** begin quote **********************************

NationalAccess (the new name for Express Network) does have minutes of
use plans. This option is perfect for the customer who has a 1x
compatible handset but will spend equal amount of time or more
voice minutes than data minutes. This option is only available to the
customer through the Single Rate NationalAccess Price Plans.

Sincerely,

Richard
Verizon Wireless
Customer Service

"We never stop working for you!"

The above response is subject to the terms of your Service Agreement
and calling plan, which apply to all lines on your account. Please
read those materials for full details. Our liability is limited. In
the event of a conflict between this response and the terms of your
Service Agreement and calling plan, the terms of your Service Agreement
and calling plan will govern. Verizon Wireless's calling plans, rate
areas, rates, agreement provisions, business practices, procedures and
policies are subject to change as specified in the Service Agreement.
*********************** end quote **********************************

So their "definitive answer" was non-responsive, as well as contrary to
the experience of all those folks using NA for MOU for the last 18
months.

--
DD