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document won't print and can cancel from print queue

Last response: in Windows XP
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October 9, 2004 10:29:35 PM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I have a document in my print queue (created from
Microsoft Digital Image program) and it won't cancel out
of the queue. It's status is "Deleting - printing". It
prevents anything else from printing.

I have turned off the printer but that does not do
anything.

Any suggestions?
Anonymous
October 10, 2004 5:26:06 AM

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Immediately after Windows starts, navigate to the printer spool
directory and delete all files found there. Restart Windows and try
printing.

The default spool directory is
c:\Windows\System32\spool\printers\

Let us know.

Tom
MSMVP
Windows shell/user


"pj" <anonymous@discussions.microsoft.com> wrote in message
news:20b301c4ae68$99f35770$a301280a@phx.gbl...
:I have a document in my print queue (created from
: Microsoft Digital Image program) and it won't cancel out
: of the queue. It's status is "Deleting - printing". It
: prevents anything else from printing.
:
: I have turned off the printer but that does not do
: anything.
:
: Any suggestions?
!