Can't send fax from Win XP fax

Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

I'm able to receive a fax thru the same system, but when sending it starts
to dialing then replys with a message saying the "line is busy". What could
be wrong? (note: I'm testing the laptop from work where you must dial 1 to
access an outside line or use an extension. I'm not sure if that matters)
5 answers Last reply
More about send
  1. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Windows XP Fax does not work with many common modems.
    Modem incompatibility is not apparent during installation or the initial
    setup. It only becomes apparent when you first try to send or receive a fax.
    The Fax Service will dial or will answer an incoming fax but then fail with
    any of a number of unhelpful error messages such as "Line is busy," "There
    is no answer," or "Reception error." There will be nothing in Event Viewer
    to give a clue as to where the problem might lie.

    These errors have been nearly impossible to track down. To do so requires
    enabling both PSS and debug logging of fax transmissions, both of which
    require fairly extensive registry changes. For the time being, the best
    advice is to attempt to use XP Fax only if you have a modem that is listed
    on the Windows XP Hardware Compatibility List and using the latest drivers.


    --
    Russ Valentine
    [MVP-Outlook]
    "TurnerMC" <turnermc@ih.navy.mil> wrote in message
    news:%23J0JSlLzEHA.3844@TK2MSFTNGP12.phx.gbl...
    > I'm able to receive a fax thru the same system, but when sending it starts
    > to dialing then replys with a message saying the "line is busy". What
    > could
    > be wrong? (note: I'm testing the laptop from work where you must dial 1
    > to
    > access an outside line or use an extension. I'm not sure if that matters)
    >
    >
  2. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Russ,
    I have an IBM ThinkPad T41, which says it is "Designed for Micorosoft
    Windows XP". The modem is internal. I've never had a problem use Microsoft
    Fax with Windows 2000 laptops.
    What happen to Microsoft Fax for XP?
    Can I download and install it for my XP laptop?

    Thanks in advance
    Marvin

    "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
    news:eG$%23%23pMzEHA.2752@TK2MSFTNGP11.phx.gbl...
    > Windows XP Fax does not work with many common modems.
    > Modem incompatibility is not apparent during installation or the initial
    > setup. It only becomes apparent when you first try to send or receive a
    fax.
    > The Fax Service will dial or will answer an incoming fax but then fail
    with
    > any of a number of unhelpful error messages such as "Line is busy," "There
    > is no answer," or "Reception error." There will be nothing in Event Viewer
    > to give a clue as to where the problem might lie.
    >
    > These errors have been nearly impossible to track down. To do so requires
    > enabling both PSS and debug logging of fax transmissions, both of which
    > require fairly extensive registry changes. For the time being, the best
    > advice is to attempt to use XP Fax only if you have a modem that is listed
    > on the Windows XP Hardware Compatibility List and using the latest
    drivers.
    >
    >
    > --
    > Russ Valentine
    > [MVP-Outlook]
    > "TurnerMC" <turnermc@ih.navy.mil> wrote in message
    > news:%23J0JSlLzEHA.3844@TK2MSFTNGP12.phx.gbl...
    > > I'm able to receive a fax thru the same system, but when sending it
    starts
    > > to dialing then replys with a message saying the "line is busy". What
    > > could
    > > be wrong? (note: I'm testing the laptop from work where you must dial 1
    > > to
    > > access an outside line or use an extension. I'm not sure if that
    matters)
    > >
    > >
    >
    >
  3. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Can you download and install what? I would assume you are already using the
    only fax module that comes with Windows XP.
    --
    Russ Valentine
    [MVP-Outlook]
    "TurnerMC" <turnermc@ih.navy.mil> wrote in message
    news:#DL7X6MzEHA.3908@TK2MSFTNGP12.phx.gbl...
    > Russ,
    > I have an IBM ThinkPad T41, which says it is "Designed for Micorosoft
    > Windows XP". The modem is internal. I've never had a problem use
    Microsoft
    > Fax with Windows 2000 laptops.
    > What happen to Microsoft Fax for XP?
    > Can I download and install it for my XP laptop?
    >
    > Thanks in advance
    > Marvin
    >
    > "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
    > news:eG$%23%23pMzEHA.2752@TK2MSFTNGP11.phx.gbl...
    > > Windows XP Fax does not work with many common modems.
    > > Modem incompatibility is not apparent during installation or the initial
    > > setup. It only becomes apparent when you first try to send or receive a
    > fax.
    > > The Fax Service will dial or will answer an incoming fax but then fail
    > with
    > > any of a number of unhelpful error messages such as "Line is busy,"
    "There
    > > is no answer," or "Reception error." There will be nothing in Event
    Viewer
    > > to give a clue as to where the problem might lie.
    > >
    > > These errors have been nearly impossible to track down. To do so
    requires
    > > enabling both PSS and debug logging of fax transmissions, both of which
    > > require fairly extensive registry changes. For the time being, the best
    > > advice is to attempt to use XP Fax only if you have a modem that is
    listed
    > > on the Windows XP Hardware Compatibility List and using the latest
    > drivers.
    > >
    > >
    > > --
    > > Russ Valentine
    > > [MVP-Outlook]
    > > "TurnerMC" <turnermc@ih.navy.mil> wrote in message
    > > news:%23J0JSlLzEHA.3844@TK2MSFTNGP12.phx.gbl...
    > > > I'm able to receive a fax thru the same system, but when sending it
    > starts
    > > > to dialing then replys with a message saying the "line is busy". What
    > > > could
    > > > be wrong? (note: I'm testing the laptop from work where you must dial
    1
    > > > to
    > > > access an outside line or use an extension. I'm not sure if that
    > matters)
    > > >
    > > >
    > >
    > >
    >
    >
  4. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Can I download and install Microsoft Fax for XP? I just assuming that the
    fax module that comes with XP could be the source of the problem. I've
    noticed that Microsoft Fax was available on Win 95 to 2000 and worked fine.

    Marvin


    "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
    news:%23qbGXTNzEHA.2656@TK2MSFTNGP14.phx.gbl...
    > Can you download and install what? I would assume you are already using
    the
    > only fax module that comes with Windows XP.
    > --
    > Russ Valentine
    > [MVP-Outlook]
    > "TurnerMC" <turnermc@ih.navy.mil> wrote in message
    > news:#DL7X6MzEHA.3908@TK2MSFTNGP12.phx.gbl...
    > > Russ,
    > > I have an IBM ThinkPad T41, which says it is "Designed for Micorosoft
    > > Windows XP". The modem is internal. I've never had a problem use
    > Microsoft
    > > Fax with Windows 2000 laptops.
    > > What happen to Microsoft Fax for XP?
    > > Can I download and install it for my XP laptop?
    > >
    > > Thanks in advance
    > > Marvin
    > >
    > > "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
    > > news:eG$%23%23pMzEHA.2752@TK2MSFTNGP11.phx.gbl...
    > > > Windows XP Fax does not work with many common modems.
    > > > Modem incompatibility is not apparent during installation or the
    initial
    > > > setup. It only becomes apparent when you first try to send or receive
    a
    > > fax.
    > > > The Fax Service will dial or will answer an incoming fax but then fail
    > > with
    > > > any of a number of unhelpful error messages such as "Line is busy,"
    > "There
    > > > is no answer," or "Reception error." There will be nothing in Event
    > Viewer
    > > > to give a clue as to where the problem might lie.
    > > >
    > > > These errors have been nearly impossible to track down. To do so
    > requires
    > > > enabling both PSS and debug logging of fax transmissions, both of
    which
    > > > require fairly extensive registry changes. For the time being, the
    best
    > > > advice is to attempt to use XP Fax only if you have a modem that is
    > listed
    > > > on the Windows XP Hardware Compatibility List and using the latest
    > > drivers.
    > > >
    > > >
    > > > --
    > > > Russ Valentine
    > > > [MVP-Outlook]
    > > > "TurnerMC" <turnermc@ih.navy.mil> wrote in message
    > > > news:%23J0JSlLzEHA.3844@TK2MSFTNGP12.phx.gbl...
    > > > > I'm able to receive a fax thru the same system, but when sending it
    > > starts
    > > > > to dialing then replys with a message saying the "line is busy".
    What
    > > > > could
    > > > > be wrong? (note: I'm testing the laptop from work where you must
    dial
    > 1
    > > > > to
    > > > > access an outside line or use an extension. I'm not sure if that
    > > matters)
    > > > >
    > > > >
    > > >
    > > >
    > >
    > >
    >
    >
  5. Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

    Microsoft Fax was only included with Windows 95 but not with any later
    versions of Windows. Microsoft Fax was not even compatible with any later
    versions of Windows except for Windows 98. Microsoft did not start offering
    a fax module with its operating system again until Windows 2000 (the one
    offered with NT4 was never actually released). Windows XP Fax is the same
    fax module as Windows 2000, only it has been updated to contain even fewer
    functions and to make it work with even fewer modems.
    So, no. There is nothing you can download, and at the rate things are going,
    nothing you would even want to.
    Sorry.
    --
    Russ Valentine
    [MVP-Outlook]
    "TurnerMC" <turnermc@ih.navy.mil> wrote in message
    news:epstBsNzEHA.1452@TK2MSFTNGP11.phx.gbl...
    > Can I download and install Microsoft Fax for XP? I just assuming that the
    > fax module that comes with XP could be the source of the problem. I've
    > noticed that Microsoft Fax was available on Win 95 to 2000 and worked
    > fine.
    >
    > Marvin
    >
    >
    > "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
    > news:%23qbGXTNzEHA.2656@TK2MSFTNGP14.phx.gbl...
    >> Can you download and install what? I would assume you are already using
    > the
    >> only fax module that comes with Windows XP.
    >> --
    >> Russ Valentine
    >> [MVP-Outlook]
    >> "TurnerMC" <turnermc@ih.navy.mil> wrote in message
    >> news:#DL7X6MzEHA.3908@TK2MSFTNGP12.phx.gbl...
    >> > Russ,
    >> > I have an IBM ThinkPad T41, which says it is "Designed for Micorosoft
    >> > Windows XP". The modem is internal. I've never had a problem use
    >> Microsoft
    >> > Fax with Windows 2000 laptops.
    >> > What happen to Microsoft Fax for XP?
    >> > Can I download and install it for my XP laptop?
    >> >
    >> > Thanks in advance
    >> > Marvin
    >> >
    >> > "Russ Valentine [MVP-Outlook]" <russval@mvps.org> wrote in message
    >> > news:eG$%23%23pMzEHA.2752@TK2MSFTNGP11.phx.gbl...
    >> > > Windows XP Fax does not work with many common modems.
    >> > > Modem incompatibility is not apparent during installation or the
    > initial
    >> > > setup. It only becomes apparent when you first try to send or receive
    > a
    >> > fax.
    >> > > The Fax Service will dial or will answer an incoming fax but then
    >> > > fail
    >> > with
    >> > > any of a number of unhelpful error messages such as "Line is busy,"
    >> "There
    >> > > is no answer," or "Reception error." There will be nothing in Event
    >> Viewer
    >> > > to give a clue as to where the problem might lie.
    >> > >
    >> > > These errors have been nearly impossible to track down. To do so
    >> requires
    >> > > enabling both PSS and debug logging of fax transmissions, both of
    > which
    >> > > require fairly extensive registry changes. For the time being, the
    > best
    >> > > advice is to attempt to use XP Fax only if you have a modem that is
    >> listed
    >> > > on the Windows XP Hardware Compatibility List and using the latest
    >> > drivers.
    >> > >
    >> > >
    >> > > --
    >> > > Russ Valentine
    >> > > [MVP-Outlook]
    >> > > "TurnerMC" <turnermc@ih.navy.mil> wrote in message
    >> > > news:%23J0JSlLzEHA.3844@TK2MSFTNGP12.phx.gbl...
    >> > > > I'm able to receive a fax thru the same system, but when sending it
    >> > starts
    >> > > > to dialing then replys with a message saying the "line is busy".
    > What
    >> > > > could
    >> > > > be wrong? (note: I'm testing the laptop from work where you must
    > dial
    >> 1
    >> > > > to
    >> > > > access an outside line or use an extension. I'm not sure if that
    >> > matters)
    >> > > >
    >> > > >
    >> > >
    >> > >
    >> >
    >> >
    >>
    >>
    >
    >
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